Service Desk Administrator

Job Description

Masstemps are currently recruiting for a full time, permanent customer service desk operative to join a busy and expanding office based in the heart of Kidderminster.

The role:

• First point of contact for customer via telephone/email ( mainly email)
• Process orders for IT Collections, Disposals and Buybacks.
• Obtain accurate POs for invoicing – chasing customers.
• Inbox management – responding to customers in a timely manor
• Proactively manage customer expectations
• Produce customer reports and certificates
• Liaising with internal teams; Warehouse, Management and Operational Staff
• Query resolution
• Adhere to internal/external SLAs
• First point of escalation for service issues

The ideal candidate will be:

• Adaptable approach to tasks as this is a varied role
• Flexibility.
• Proactive, hands-on approach to work
• Attention to detail
• Excellent communication – email and on team’s online calls
• Problem solving skills
• Ability to work under pressure & to strict deadlines
• Ability to multitask a high volume of tasks & prioritise workload
• Proficient user of Microsoft Office, especially Excel
• Ability to work on own initiative & be a team player

Training will be provided but all candidates must be computer literate.

Hours of work:

Monday – Friday 8am-4pm – 30 min lunch.

Rate of pay:

23k-24k per year – with progression available.

If you wish to apply for this role please submit your CV and call 01562 74 22 22.

Job Types: Full-time, Permanent, Temp to perm

Pay: £23,000.00-£24,000.00 per year

Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person