Market Area Renewal Coordinator

Job Description

Market Area Renewal Coordinator – Maidstone Audi

Hours: Full time, Monday – Friday

Salary- £28,000 plus OTE £48,000 Uncapped and Company Car

Benefits: 25 days annual leave plus bank holidays, Ben – Employee Assistance Programme, Discounted Car Purchase Scheme & Colleague Car Benefit Offers, life assurance and pension scheme

Who we are.

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK’s 7th largest motor retail group (AM100 11/24).

We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.

Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

The Role

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We are seeking a Market Area Renewal Coordinator to join our London Market Area and assist in providing a high quality service for our customers. Working as part of a team and reporting to the Divisional Renewal Manager. The main purpose of this role is to drive customer retention through proactive outreach and collaboration with the sales team, while maintaining high standards of customer service. This position is offered on a full-time basis Monday – Friday.

What does a Market Area Renewal Coordinator do?

As a Market Area Renewal Coordinator, you will be representing both Marshall and one of our 22 vehicle brands. You will work closely with the Divisional Renewal Manger, Sales Management and sites to achieve maximum finance customer retention (Minimum national average) in your designated sites.

• Responsible for daily outbound calling of existing customers through internal system generated leads and using own initiatives
• Regular movements between the 4 centres within the London Market Area
• Email the dealerships to confirm the appointment and confirm details of sales executive handling the appointment
• Liaise between DRM/GSM/TM’s and sites on a daily basis with appointment stats
• Participate in daily renewal team calls to go over stats and renewal appointment data
• Daily reporting of activity and appointments made adhering to targets set
• Ensuring all calls are made compliantly and to brand standards

Do I need experience?

No! That’s the best part! If you are an individual with strong experience in a customer facing position and a real focus and drive for hitting targets and strong telephone manner, we would welcome your application. We believe in recruiting for the attitude and training for the skills. The key attributes that we would look for are:

• Influencing skills, with the ability and confidence to convert enquires into appointments
• IT literacy and understanding of Microsoft applications
• Brilliant customer service experience, to build and maintain long term relationships
• Fantastic listening skills to understand customer requirements and needs
• A willingness to learn and develop your product knowledge
• Professionalism, with a commitment to adhere to process and procedure
• Individuals who demonstrate the Marshall Values of People, Customers, Integrity and Innovation

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company car
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: REQ10837 Audi Maidstone