Assistant Aftersales Manager

Job Description

Assistant Aftersales Manager – Maidstone Audi

Salary: Competitive Salary plus OTE £43,175 Uncapped

Hours: Monday to Friday

Benefits

· 25 days annual leave (not including Bank Holidays), increasing with length of service

· Colleague referral fee up to £2,000

· Discounted Car Purchase Scheme & Colleague Car Benefit Offers

· Discounted Service / Parts / Bodyshop services

· Training and Continual Self-Development

· Free Eye Care Vouchers

· Cycle To Work Scheme

· Pension Scheme

· Employee wellbeing services

· Free life assurance equivalent to twice your salary

· Loyalty, Above & Beyond and Long Service Awards

· Discounted Shopping Portal

Who we are;

Marshall Audi Maidstone is a state-of-the-art Audi store based just off the M20 with excellent transport links in and out of London and surrounding areas in Kent & Surrey. We are looking to expand our friendly team & looking to grow the business.

It is an exciting time to join team Marshall Audi. We are looking to see more than 20 new Audi models between 2024 and 2025, and with a strong focus on BEV (Battery Electric Vehicles) and PHEV (Plug-in Hybrids) being at the heart of Audi, there has never been a better time to join our aftersales team and future-proof your skillset while you grow with us.

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK’s 7th largest motor retail group (AM100 11/24).

We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.

Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

What will I do on a daily basis?

• Provide day to day guidance and direction to a team of Service Advisors
• Ensure the highest level of customer care and satisfaction are delivered at all times
• Identify areas of improvement for the service reception department to improve performance and customer satisfaction
• Plan ahead and manage time effectively to ensure all tasks are achieved
• Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives

What experience do I need?

• Ideally you would have some experience in a similar role within a vehicle dealership
• Ability to remain professional, calm and positive at all times
• Approach tasks eagerly and cooperate fully when requested
• Proactive mind set
• Positive, can-do attitude
• Outstanding organisation and time management skills with the ability to work to deadlines

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Job Types: Full-time, Permanent

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Store discount

Schedule:

• Monday to Friday

Experience:

• sales: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: REQ09858 Maidstone Audi