Service Team Supervisor

Job Description

Role: Service Team Supervisor
Location: Marshall Jaguar Land Rover Cambridge
Hours: 46.25 hours per week, including Saturday mornings on a rota basis
Salary: Basic salary plus a bonus and OTE scheme in place

Bonus schemes: Customer satisfaction and team performance bonus schemes
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

Who we are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK’s 7th largest motor retail group (AM100 11/24).

We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.

Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

The role

Marshall Motor Group are currently recruiting for a Service Team Supervisor to join our Jaguar Land Rover dealership in Cambridge. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.

What will I do on a daily basis?

• Provide day to day guidance and direction to a team of Service Advisors
• Ensure the highest level of customer care and satisfaction are delivered at all times
• Identify areas of improvement for the service reception department to improve performance and customer satisfaction
• Plan ahead and manage time effectively to ensure all tasks are achieved
• Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives

What experience do I need?

• Ideally you would have some experience in a similar role within a vehicle dealership
• Ability to remain professional, calm and positive at all times
• Approach tasks eagerly and cooperate fully when requested
• Proactive mind set
• Positive, can-do attitude
• Outstanding organisation and time management skills with the ability to work to deadlines

   
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Job Types: Full-time, Permanent

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Cambridge, CB5 8SQ: reliably commute or plan to relocate before starting work (required)

Experience:

• Service Advisor: 2 years (required)
• Motor trade: 2 years (preferred)

Work Location: In person

Reference ID: REQ11033