Job Description

Job Description: Food and Beverage Manager

Location: Stratford, London

Employment Status: Full Time Employment

Salary: £ 36,000

Reporting To: Deputy Procurement Manager

Work Structure: on site, 5 days a week.

Main Purpose of the Position:

The Food and Beverage Manager will oversee all aspects of the food and beverage operations, ensuring the provision of high-quality meals that meet the dietary and cultural needs of our residents. This role requires strong leadership, excellent organisational skills, and a commitment to maintaining the highest standards of food safety and customer service.

Essential Duties and Responsibilities:

• Oversee daily operations of the food and beverage department, ensuring efficient and effective service delivery.
• Coordinate with internal and external caterers to ensure timely and accurate meal provision.
• Develop and implement standard operating procedures (SOPs) for food and beverage services.
• Collaborate with caterers to design menus that meet the nutritional, dietary, and cultural needs of residents.
• Ensure the quality, taste, and presentation of all food and beverages served.
• Conduct regular inspections and taste tests to maintain high standards.
• Recruit, train, and supervise food and beverage staff, including chefs, kitchen assistants, and serving staff.
• Schedule and manage staff shifts to ensure adequate coverage.
• Foster a positive and collaborative work environment.
• Manage the food and beverage budget, controlling costs and maximizing efficiency.
• Oversee inventory management, including ordering, storage, and waste reduction.
• Maintain accurate records of expenses, inventory, and revenues.
• Ensure exceptional customer service, addressing any complaints or concerns promptly and effectively.
• Gather feedback from residents to continually improve food and beverage offerings.
• Organize and facilitate special dietary requests and meal accommodations.
• Ensure compliance with all health, safety, and hygiene regulations.
• Implement and monitor food safety practices and HACCP (Hazard Analysis Critical Control Point) standards.
• Conduct regular training sessions on food safety and hygiene for staff.
• Liaise with external caterers, suppliers, and community organizations to enhance food service operations.
• Represent the hotel in community meetings and forums related to food and nutrition.

Key Competence and Expectations:

• Proficient in written and verbal communication for interfacing with internal teams and external stakeholders.
• Compassionate and understanding of the unique needs of asylum seekers.
• Detail-oriented and committed to maintaining high standards.
• Flexible and adaptable to changing needs and environments.
• Ability to analyse data and present it in a variety of formats.
• Strong leadership and performance management skills.
• Ability to prioritize tasks efficiently and work well under pressure.
• Up to date with all company policies and procedures.
• Collaborative team player with ability to work independently.

Communication- Internal and External:

• Provide clear direction and support to the team members.
• Respond promptly and resolve queries clearly and efficiently.
• Excellent people skills and relationship management
• Ability to deal with a range of stakeholders and provide good customer service
• Be able to manage with confidence and sensitivity points of contact which are of a challenging, conflicting and difficult nature.

Requirements:

• Education: Bachelor’s degree in Hospitality Management, Culinary Arts, or a related field preferred.
• Experience: Minimum of 5 years of experience in food and beverage management, preferably in a hotel or institutional setting.
• Computer literate with knowledge of all Microsoft Office products

Skills:

• Proficiency in budgeting and financial management.
• Exceptional customer service and communication skills.
• Knowledge of food safety regulations and standards.

Benefits:

• 28 days annual leave
• Employee Assistance Programme
• Staff Social Events
• Pension Scheme

Job Type: Full-time

Pay: Up to £36,000.00 per year

Education:

• Bachelor’s (preferred)

Experience:

• Supervising experience: 1 year (preferred)
• Food safety: 2 years (required)
• Hospitality: 1 year (preferred)
• Food management: 5 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person