Administrator/Receptionist/Care Navigator

Job Description

Maritime Health Partnership is a dynamic and forward-thinking practice in Medway and Maidstone. We are the Lead Practice for the Primary Care Network. We are a supportive and caring employer, and our Senior Management Team have an open door policy which allows staff the freedom to share their views and opinions of how we operate, ask questions in relation to their own employment and terms and conditions, or to express concerns or obtain clarity on various topics.

We are creative with our approach to Primary Care and have an amazing group of staff who share our passion and commitment to do the best for our patients.

The role

This is an excellent opportunity to be part of the evolution of the future of Primary Care as we escape from the world of the traditional GP surgery receptionist and aspire to embrace new more ambitious Care Navigator role that recognises the diversity of the wider multi-disciplinary team in General Practice and can identify and steer patients to the best person to manage their health or care needs.

As a Care Navigator you will be the first point of contact for patients requiring an appointment at one of our Primary Care Centres in Maidstone.

The successful candidate will have an excellent telephone manner and will receive training in Care Navigation in order to steer patients to most appropriate practitioner and/or care pathway.

You will require:

· The ability to communicate professionally and in friendly person centred way

· Previous experience of working within a GP surgery (desirable)

· Trained in 111 pathways (desirable)

· Good listening skills, compassion and empathy

· Willing to connect with people and arrange their care however complex

· Ability to respond sensitively to people from different backgrounds, cultures and in challenging situations

· Ability to work independently as well as part of a team

· Ability to prioritise workload and exercise judgement when dealing with patient enquiries/problems

It is important that you can stay calm under pressure and work well within a highly focused operation and be prepared to be a flexible member of a busy team.

Ensuring patient experience is the best that it can be, is an essential requirement of the role as you will often be the first point of contact at the Practice and services that we deliver on behalf of the wider Primary Care Network including COVID Vaccination.

Benefits

· NHS Pension Scheme

· Full Induction programme will be provided and further training and development opportunities will be available ongoing.

· Annual appraisal and regular one to one meetings with management

· A supportive and caring team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Successful candidates must provide full immunisation history .

Job Types: Full-time, Permanent

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Chatham ME4 3EP: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Call handling: 1 year (preferred)
• Reception and Admin: 1 year (preferred)
• GP: 1 year (preferred)
• Health Care background: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person