Cafe Team Leader

Job Description

Job Role & Person Specification

Responsibilities:

• Providing guidance to your team of staff on a daily basis.
• Opening and closing the cafe on a day to day basis
• Stock control, cashing up, locking up and opening the building.
• Testing food items and cakes to ensure that each item meets food safety and quality controls.
• Greeting customers, answering questions, making recommendations, accepting orders and payments, and providing exceptional customer service.
• Keeping records relating to deliveries, inventory, and production levels.
• Ensuring stock rotation and creating restock requests, as necessary.
• Taking client information and ensuring that deliveries are fulfilled accurately and on time.
• Cleaning and restocking workstations and ensuring that all equipment is sanitized and prepared for the next shift.
• Deep Clean when required.

Requirements:

• Ability to closely follow direction.
• Basic knowledge of coffee machine and latte art, training will also be given
• Strong people skills and being able to work as a team
• Have a good knowledge in regards to customer service
• Strong communication, time and resource management, and planning skills.
• Attention to detail, especially when performing quality inspections on ingredients and products.
• Basic math and computer skills.
• Willingness to work independently or with other team members to solve problems, fulfil orders, and create amazing baked goods.
• Flexibility to work around customer demands, including early morning, night, weekend and holiday availability.
• Ability to work in hot, hectic environment, stand, walk, bend, use hands and appliances, and lift heavy items from time to time.

Job Type: Part-time

Pay: £12.10 per hour

Expected hours: No less than 16 per week

Additional pay:

• Tips

Benefits:

• Discounted or free food
• Employee discount
• Sick pay
• Store discount

Schedule:

• Day shift
• Overtime

Application question(s):

• Why do you want to work for Makes By Megs and what do you think you can bring to our growing company?

Education:

• GCSE or equivalent (preferred)

Experience:

• Hospitality management: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)
• First Aid Certification (preferred)

Willingness to travel:

• 25% (preferred)

Work Location: In person