Bilingual Customer Service Representative (Spanish)

Job Description

As a European Customer Service Advisor for our Facilities Helpdesk, you will be the first point of contact for maintenance faults on our clients sites in Europe. Experience in a Customer Service role is essential. Confidence in speaking in Spanish & English is essential as high volume of sites in Spain .

Passionate about good customer service & helping your caller resolve issues? We need you on the team!

You will work 40hours a week over 5 days start times negotiable due to time difference could be early starts or standard

• Handle incoming calls from Clients reporting new maintenance faults in line with KPIs and SLAs
• Incoming calls from Clients chasing outstanding/current maintenance calls in line with KPIs and SLAs
• Handle incoming calls from contractors to update outstanding maintenance calls in line with KPIs and SLAs
• Outbound calls to Contractors assigning work orders within SLAs and KPIs
• Outbound calls to contractors chasing updates on outstanding/current maintenance calls within SLAs and KPIs
• Outbound calls to Clients to advise of updates to jobs/chase job completion
• Administrative tasks to support the operation as determined by processes and instructed by Management
• Raising of remedial and quoted work orders, chasing certificates & Planned works
• Reading of certificates written in Spanish
• Monitoring helpdesk inbox and dealing with queries, escalations etc.

Core Competencies

• Customer service & service delivery
• Relationship management and communication
• Planning & organising and problem solving
• Self-motivation and self-management
• Spanish speaker (optional)

Specific Required Skills:

• Excellent communication skills
• Excellent customer service skills
• Strong computer and database proficiency
• A good team player
• Attention to detail
• The ability to multi-task
• Positive attitude to a changing environment

Job Types: Full-time, Permanent

Pay: £11.44-£12.50 per hour

Expected hours: 40 per week

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

• 8 hour shift
• Day shift

Experience:

• Help desk: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person

Reference ID: Client0125
Expected start date: 26/01/2025