Ambulance Dispatcher

Job Description

Job Summary

We are seeking a highly organised and efficient Ambulance Dispatcher to join our team. The ideal candidate will be responsible for the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets. This role requires excellent communication skills, attention to detail, and the ability to analyse data effectively.

Main Responsibilities:

• Check and plan daily and future bookings within the Cleric Controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
• The Main Focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
• Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
• Deal professionally with telephone calls,taking appropriate action on own initiative where required. Liaison with other agencies such as GP’s, Nursing Homes, Hospital Clinics and Wards.
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.

Skills:

• Experience in a fast- paced working environment (e.g. call center) or experience working in a transport controller/admin job
• Customer Service Experience
• Ability to analyse data and make informed decisions based on findings.
• Strong organisational skills.

Shifts & Rota:

• 4 on 4 off Rota
• 6am and 10am starts- on a weekly rotation

This position offers an exciting opportunity for individuals looking to advance their career within the industry.

INDMAI

Job Type: Full-time

Pay: From £25,500.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• 12 hour shift
• Weekend availability

Application question(s):

• Have you worked in a Dispatcher Role before?

Work Location: In person