Help Desk Specialist

Job Description

Job Overview
As a Helpdesk Specialist at Magna Services Group Ltd, a leading provider of reactive, planned and compliance maintenance services, you will be the first point of contact for our customers experiencing issues. You will be responsible for the day-to-day management and scheduling of the maintenance portfolio of varied client sites, ensuring high levels of customer service. You will need to have excellent telephone and organisational skills to liaise with our clients and contractors on a daily basis and update our CRM system accordingly.

Duties

• Manage incoming service requests for reactive, planned and compliance maintenance.
• Coordinate and dispatch service teams to address maintenance issues.
• Liaise with contractors and clients, ensuring efficient and timely service delivery, to meet SLA’s.
• Maintain accurate records and documentation of maintenance activities on our CRM system.
• Provide outstanding customer service to clients, including maintaining excellent phone manners.

Experience

• Previous experience in a similar role is desirable.
• Proficient in office software tools (e.g., Microsoft Office and CRM systems).
• Excellent problem-solving skills with the ability to work under pressure while maintaining attention to detail.
• Strong interpersonal skills with the ability to communicate information clearly.

If you are a team player, passionate about building strong client relationship and enjoy working under pressure, we encourage you to apply for this exciting opportunity as a Help Desk Specialist.

Job Types: Full-time, Permanent

Pay: From £24,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: In person