Maes glas vets

Receptionist/Administrator

21/01/2025
part-time
Apply Now
Deadline date:
£12 / hour

Job Description

Maes Glas Vets Veterinary and Hospital Practice

An opportunity has arisen within our Brackla practice for a part time Receptionist/administrator role.

We are a multi- branch organisation committed to providing excellent customer care in the form of a large range of in-house medical and surgical services.

We are looking for someone with the confidence, empathy and experience to provide high standards of care and the personal touch that we expect for our clients. Ideally you will have previous receptionist/administration experience and have excellent communication skills. This is a very busy and varied role, which is ideal for a highly driven candidate that thrives on providing high levels of customer service and has a genuine care for animals.

You must be able to drive as although you will be based in the Brackla branch, there may be the need for you to cover our smaller branches.

Hours Per week: 25.14

Monday to Friday: 24hrs and Saturday 9-1 (2 in 7 weeks)

Flexibility is essential to support the needs of the practice.

Job Duties:

– Reception Duties

– Liaising with the clients and the clinical staff to ensure effective customer service.

– Meeting and greeting clients.

– Booking appointments

– Diary management

– Managing telephone queries

– Taking payment for services and products

– Cash Management: Banking’s at end of night

– Cleanliness of reception and waiting areas

– Updating patient histories and client records

– Handing out prescriptions and medication

– Offering basic advice

– General office admin when required.

– IT skills essential

Benefits:

– Staff Discount

– Health Shield Cover

– Life Assurance

– Cycle to work Scheme

– Option to opt into Private medical care

Essential:

– Customer service skills

– Reception skills

– Administrative skills

Previous applicants need not apply.

Job Types: Part-time, Permanent

Pay: Up to £11.53 per hour

Expected hours: 25.14 per week

Work Location: In person

Reference ID: Receptionist/Administrator

Related Jobs

Dorset private gp

Receptionist/Administrator

21/01/2025
full-time
Apply Now
Deadline date:
£12 - £13 / hour

Job Description

We are looking for a candidate to join our friendly, busy team at Dorset Private GP with clinics in Bournemouth, Poole and Dorchester.

The role is 40 hours over four days during the week from 8.30am until 6.30pm or 8am until 6pm. The non-working day during the week may change depending on staff holiday and sickness.

The role includes working at least two days a week in Dorchester (Poundbury) and two days in Bournemouth.

The pay starts at £12 per hour and will rise to £13 once fully trained.

Candidates must submit a covering letter along with a CV . To submit a covering letter, click on " supporting documents". Alternatively, a covering letter can be emailed directly to melissa.middleton@dorsetprivategp.co.uk. Please note, without a covering letter and CV, candidates will not be considered for an interview.

Our main, busiest clinics are in Bournemouth and Poole , but we have a satellite clinic in Poundbury, Dorchester. The candidate will need to be able to work between the Poundbury and Bournemouth sites, so a driving licence and confidence to drive is essential. A petrol allowance is provided for the travel.

Dorset Private GP offers private GP and Nurse appointments 5 days a week. We require a smart, friendly, enthusiastic and hard working person who is very organised and can use initiative to carry out the daily tasks and work on assigned projects when needed.

The daily tasks are:

Answering phone call enquiries

Booking appointments

Replying to and sending emails

Meeting and greeting patients in person

Taking payments and creating invoices

Liaising with GPs, nurses, specialists and external companies

Undertaking assigned projects

The following attributes are required:

Strong initiative to help improve daily processes and drive the business forward

Strong organisational skills with high attention to detail

Excellent phone etiquette and face to face communication skills

High level Customer Service is essential

Ability to multitask effectively in a fast-paced environment

Full training will be given.

The candidate must be proficient in the use of a computer and be comfortable with Microsoft Word, Outlook for emails and basic use of Excel.

To be considered for interview all candidates must submit a covering letter along with CV. To submit a covering letter, click on " supporting documents". Alternatively, a covering letter can be emailed directly to melissa.middleton@dorsetprivategp.co.uk.

Job Type: Full-time

Pay: £12.00-£13.00 per hour plus annual pay reviews

Expected hours: 40 per week

Benefits:

  • Company events
  • Company pension
  • On-site parking
  • Sick pay

Job Type: Full-time

Pay: £12.00-£13.00 per hour

Expected hours: 40 per week

Benefits:

  • Company events
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay

Schedule:

  • Monday to Friday

Application question(s):

  • Are able to work at least two days in Dorchester and two days in Bournemouth

Education:

  • GCSE or equivalent (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

Related Jobs

Milton surgery

Receptionist/Administrator

20/01/2025
part-time
Apply Now
Deadline date:

Job Description

ADVERT

2 x Post for Receptionist/ Administrator (one being mat leave cover)

No. of hours per week are negotiable (noting that Mon-Fri working is required)

Salary: Competitive salary ~ dependent on qualifications & experience

Closing date: Friday 31st January 2025

(please note that we may close earlier dependant of number of applications)

**Previous applicants, please do not re-apply**

Applications are invited for the post of Receptionist/ Administrator.

Are you looking for variety in your role? If so, please apply for our reception/ admin role.

Milton Surgery is a friendly and progressive GP Practice with a reputation for excellent person-centered care and innovated working. We are a well-established and respected Medical Practice, consisting of 8,000 patients circa, working from a custom built Health Centre in North East of Edinburgh. Milton Surgery is within easy commute from the centre of Edinburgh and is within easy reach of The Borders, Glasgow, Fife and surrounding areas with good road and rail links providing easy access to the Practice and its many local amenities. We are a 6 GP Partnership, supported by 2 Salaried GPs, 1 Retainer GP, 2 Practice Nurses and an experienced administrative team. This is a paperlite and Vision/Docman practice.

We are delighted to be expanding our administration team as well as looking for maternity leave cover and we require 2 Receptionist/ Administrators to work on a rotational basis (early, middle and late shifts, exact times will vary due to contracted hours) but these will be between the hours of 7.30am-6pm Monday to Friday. We are a busy and friendly GP Practice in Edinburgh. We are looking for someone who is enthusiastic, forward thinking, highly motivated, that will fit well into our team and will work hard to provide an excellent person centred care administrative service to our patients and our GPs. This is an exciting, varied and fast paced role with tasks including reception and telephone cover, prescription administration, patient record summarising, audio typing, document workflow management, dealing with medical reports et al.

We are looking for someone who is keen to develop this role further.

Previous General Practice and/ or extensive admin & customer service experience is essential.

Please apply by submitting your CV and covering letter by email to elaine.jenkins@nhs.scot

Closing date for applications is Friday 31st January 2025

General contact and informal enquiries to Elaine Jenkins, Practice Manager – 0131 549 7300

Job Description for post of Receptionist/Administrator

Main purpose of post: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. To provide administrative support to the immediate and wider Practice team.

Responsible to: Assistant Practice Manager/ Practice Manager

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST (short summary, not definitive)

Reception Duties

Monitor flow of patients within the Practice and respond to queries. Manage the appointments system and report any problems or variations to the Reception Supervisor/Practice Manager. Ensure smooth operation of the telephone system, receiving, diverting calls and taking messages.

Management of Medical Records

Deal with all incoming and outgoing medical records including summarising. Maintain and update computerised registration/clinical database. Carry out procedures for all aspects of registration. Maintain and update patient correspondence via the Docman system. Pulling of information from electronic casenotes as required eg blood results.

Statistical and data input

Input statistical information and data as required using Vision including summarising of hospital letters, Child Health Surveillance, immunisations and vaccinations etc.

Updating and inputting patient for information with smoking status etc

Individual tasks

Take responsibility for a specific area of work.

Administrative duties

Telephone calls to hospitals, care homes and patients for ambulances etc as required.

Follow procedure for prescription requests and order stationery/ stock or advise relevant personnel of stationery/ stock requirements

Typing of correspondence & processing medical report requests

Photocopying, faxing, scanning etc

Carry out any tasks as allocated

Start and end of day procedures

Carry out duties to open and close Practice as appropriate

Any other delegated duties considered appropriate to the post

PERSON SPECIFICATION

Requirements of the post

· An understanding, acceptance and adherence to the need for strict confidentiality and professionalism at all times.

· Excellent customer service skills

· Ability to use own judgement, resourcefulness and common sense to respond to’ enquiries and requests

· Excellent communication skills

· A positive and pro-active attitude and flexible approach to work, patients and colleagues

· Ability to think “outside the box” and see the bigger picture

· Must be team orientated

· Proficient user of Microsoft Office Packages; including an understanding of email use and folders within the IT packages

· The ability to self-motivate, organise and prioritise workload for yourself and colleagues.

· Adherence of responsibilities regarding Health and Safety within the workplace.

Person Specification

Essential

Desirable

Knowledgeable of the NHS, specifically; Primary Care and the demands of direct patient contact

√

Medical Terminology

√

Excellent Keyboard Skills

√

Good IT Skills and experience in Microsoft business applications

√

Experience of Vision

√

Experience of Docman

√

Team player as well as the ability to work on own initiative

√

Ability to work within a given protocol but, also able to make considered judgments where appropriate

√

Ability to follow through on undertakings and ensure completion of task to overall satisfaction

√

Respectful, Courteous & Professional Manner and consideration towards Patients and Colleagues

√

Clean and Tidy Appearance

√

Calm and Resilient when under pressure

√

Good communicator

√

Good attention to detail

√

Ability to demonstrate a commitment to continued professional development

√

Please apply by submitting your CV and covering letter by email to Elaine Jenkins at elaine.jenkins@nhslothian.scot.nhs.uk

Closing date for applications is Friday 31st January 2025

General contact and informal enquiries to Elaine Jenkins, Practice Manager – 0131 549 7300

Job Types: Full-time, Part-time, Permanent

Benefits:

  • Company events
  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday
  • No weekends

Work Location: In person

Application deadline: 31/01/2025
Reference ID: Milton/2025/01

Related Jobs

Derbyshire community health services nhs foundation trust

Receptionist/Administrator

20/01/2025
part-time
Apply Now
Deadline date:
£23615 - £23615 / year

Job Description

We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of the reception team at St Lawrence Road Surgery, North Wingfield Chesterfield.

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visa’s and Immigration.

After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview – GOV.UK (www.gov.uk)

The perfect match for our team will be responsible for the busy switchboard and reception area. To provide a friendly, helpful and professional service.

Provide comprehensive reception clerical duties.

Open premises; prepare to receive patients at the published opening time.

Deal with telephone and face-to-face requests for appointments, home visits, enquiries for test results and record relevant messages for clinicians and practice manager

Check emails and process tasks, workflow and footfall

Undertake any training and attend staff meetings as required such as mandatory training

Scan letters into patients electronic records

Deal with payments from patients

Open post

Dealing with deliveries

Check lights, computers and equipment turned off in all rooms before leaving the building and set alarm system

Undertake any other reasonable duty that may be required and agreed with the management team

The Purpose and Activities of DCHS?

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

During the pandemic response, we have led the implementation of public vaccination centres in collaboration with partners across health and social care.

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

This is a busy and varied role which requires a flexible approach and you will need to be able to work using your own initiative and as part of the team.

Flexible working hours will be required at times with the provision of cover during periods of annual leave and sickness.

Related Jobs

Mill road surgery

Receptionist/Administrator

15/01/2025
Other
Apply Now
Deadline date:
£11 - £11 / hour

Job Description

Reception Duties Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely. Answer all incoming phone calls from patients and other healthcare professionals. Navigate them to the appropriate clinician, and/or take and pass on messages. Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.

Make, cancel, or rearrange appointments via the clinical system. Support and assist clinicians as required. Arrange interpreters as necessary. Ensure up to date patient information is recorded.

Keeping tidy the workspace and waiting area. Each evening, perform the lockdown procedure, set alarms, and lock premises. Monitoring of the recall system Ensuring equipment on loan to patients is recorded and returned, and the equipment is cleaned fully and is fully functional. Clerical Duties Ensure that repeat prescriptions are done accurately and efficiently following protocol.

Open, stamp and scan practice post as instructed following our Workflow Protocol File electronic scanned documents into computerised record i.e., medical documents, hospital reports and letters as necessary. Retrieve paper notes from storage unit as requested. Photocopy documents as required. Action tasks set by clinicians via the clinical systems and email.

Deal with ad-hoc requests from other members of the Primary Health Care Team. Data Duties Registration and documentation of new patients and temporary residents to the practice. Ensure new patient checks are booked in Updating pts details on the clinical system Completion of tasks Review and action test results when required Read coding medical data into clinical system and computerised medical record of patient. Set up and run clinical searches To provide and maintain information required for public health targets.

This will include data checking and liaising with the clinical team to improve performance. Take part in practice performance related to recalls for patients. This will include maintaining an up-to-date register and working on improvement General Duties Be involved generally in the maintaining and encouraging of adequate security measures e.g., locking doors, setting security alarm where relevant. Leave desk tidy at the end of each day.

Maintain the Health and Safety of all staff, patients, and visitors. Always ensure confidentiality, only releasing confidential information obtained during employment to those acting in an official capacity with the agreement of the Practice Manager. Comply and familiarise yourself with the Practices policies and procedures. Carry out any other duties as reasonably requested by the Clinicians or Practice Management Team.

Confidentiality While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. To raise any Safeguarding concerns, you may have relating to any patient to our Safeguarding Leads or Deputies. Personal and Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload, and resources. Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards, and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.

Related Jobs