Meeting and Events Coordinator

Job Description

About us:

Macdonald Burlington Hotel in the centre of Birmingham is found amid the stunning architecture of the city’s beautiful New Street – the hotel being the closest four* hotel to Grand Central & Birmingham New Street train station with just a stone’s throw away. A charming and historic Birmingham venue, Burlington is steeped in history. Formerly known as the famous Midland Hotel, the hotel was the city’s first railway hotel.

About the role:

This role is focused on sales, conference, events, and weddings where you will organize meetings and events and ensure ultimate guest satisfaction and maximize revenues at all opportunities with upgrades, upsells and re-books. You will have excellent communication and organization skills, a true passion for event and hospitality with a keen eye for detail.

Job description:

• Working with the Sales Office Manager ensure all customer enquiries are fully serviced, including show rounds, functions sheets, contracts, and billing.
• Produce BEO (function sheets)
• Use of Opera for data entry completing weekly achieving monthly audit targets
• Support SOM/DOS at all local wedding, Christmas, seasonal and private event expos, and outreach activities
• Support the maximization of revenue and profit for the hotel through increased conversion of the right M&E business, maximizing meeting room occupancy, rate opportunities
• To promote positive working relationships and to ensure that they are maintained with colleagues throughout the hotel
• Ensure that all correspondence with external parties, guests, companies, or agencies meet the hotel’s standards and are dealt with in a timely manner.
• To have a proactive approach to upselling and upgrading conference, events, and wedding bookings

Salary:

• £27000 / year – full time permanent contract
• hourly rate can be offered

Benefits:

• Every member of our team is given instant access to our financial wellbeing benefit – Wagestream – which allows you to track your pay in real time and stream up to 40% of the wages you’ve already earned.
• Access to the Employee Assistance Programme through Hospitality in Action
• Hotel discounts throughout our hotels for you and your friends & family
• Development opportunities within our hotel and group to the next stage of your career
• Free meals on duty
• Uniform
• Referral programme
• Competitive rates of pay at all levels
• Uniform provided
• 25% off food, drink, and spa treatments across the group
• 20% discount on golf
• Auto-enrolment into our pension scheme and life assurance

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Referral programme
• Sick pay
• Transport links

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Birmingham B2 4JQ: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Expected start date: 03/02/2025