About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

Montcalm Marble Arch is looking for a skilled and ambitious Food & Beverage Supervisor to join our team. You will work closely with the Food & Beverage Management Team and the General Manager overseeing daily operations of the F&B Outlets, ensuring exceptional service standards and delivering a luxury dining experience.

This role involves leading, training and supervising F&B Team, maintaining operational efficiency and ensuring compliance with health & safety regulations. The F&B Supervisor will act as a key point of contact between guests and the kitchen and will ensure that all service standards reflect the hotel’s luxury brand.

Benefits

• Competitive salary.

• A supportive, empowering team environment.

• Benefits platform with various discounts.

• 28 holidays including eight bank holidays, with more holidays after two-year service.

• Cash-back health benefits, including optical, dental, chiropractor and physio services.

• Discounted gym membership.

• Access to Wellbeing platform and sessions, including EAP.

• Awards and Recognition Programme.

• Annual parties.

• Regular and ongoing training and development, including leadership workshops.

Key Responsibilities

• Greet all guests with a warm and welcoming demeanour around the hotel.

• Supervise daily operations of all F&B outlets, including, restaurants, bars, lunges, room service, banquets as assigned).

• Ensure smooth service flow, timely order delivery, and high-quality guest experience.

• Assist in coordination of large events, private dining, and special functions.

• Manage Restaurant bookings, making sure all customers experience five star service.

• Monitor team schedules and ensure adequate coverage for all shifts.

• Lead, motivate and develop a high-performing F&B Team to deliver superior gust experience.

• Conduct on-the-job training for the team, lead by example.

• Ensure F&B Team is presentable at all times, adhering to grooming and uniform standards.

• Assist in the onboarding of new team members.

• Welcome guests with genuine hospitality and anticipate their needs, ensure outstanding dining experience.

• Build and maintain strong guest relationships, ensuring repeat business and satisfaction.

• Handle guests’ inquiries and complaints with professionalism, resolving issues promptly and effectively.

• Answer and manage incoming calls, emails, and reservations, ensuring all communication is handled professionally and efficiently.

• Ensure compliance with all health & safety and hygiene regulations (HACCP standards).

• Monitor cleanliness and proper maintenance of all F&B areas, equipment and utensils.

• Ensure the service standards align with the hotel’s brand requirements and exceed guest expectations.

• Assist in managing inventory, ensuring adequate stock levels and minimising waste.

• Oversee accurate billing, cash handling and payment procedures.

• Assist with monthly inventory checks and stock control.

• Collaborate with kitchen team to ensure seamless communication and timely service.

• Coordinate with other departments, i.e. housekeeping, front office, for special requests, events and guest needs.

• Participate in regular meetings with management to discuss operations, staff and guest feedback.

• Respond to emergency situations calmly and efficiently, following hotel protocols.

This job description is designed to outline primary duties and conditions related to the Receptionist position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.

Key Attributes

• Strong interpersonal skills and guest-oriented mindset.

• Strong leadership and team management skills.

• Excellent communication and guest service skills, with focus on creating memorable experiences.

• In-depth knowledge of food and beverage service, wine pairings and menu offerings.

• Familiarity with the Health & Safety regulations in F&B service (HACCP).

• Proficiency in POS systems.

• Collaborative mindset to work closely with cross-functional teams.

• Ability to work under pressure in a fast-paced environment.

• Detail oriented and highly organised.

Working Conditions

• Flexibility with work schedules, including weekends, holidays and evenings.

• Physical demands such as being on the feet for long periods of time and manual handling.

Essential Qualifications

• Degree in Hospitality Management, or related field preferred.

• Minimum of 3 years’ experience in food and beverage with at least 1 year in a supervisory role in a luxury hotel or fine dining environment.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.