Client Experience Advisor

Client Experience Advisor

Up to £28,500

Hybrid – 40 hours per week

6-month fixed contract

Whitley, Coventry

Are you a good problem solver looking for a new opportunity?

MSX International has the job for you!

MSX International is looking for a Client Experience Advisor to join our busy team at Jaguar Land Rover in Coventry.

The Role

In this role, the Client Experience Advisor will be serving as the first point of contact for customers seeking web-based assistance over the phone, chat, or email.

As part of this role, the Client Experience Advisor will:

• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Record events and problems and their resolutions in a ticketing system.
• Liaise with Client; work hand in hand with JLR individuals and teams.
• Ensure all correct processes and procedures are followed.
• Identifying issues through analysing the team’s data.

The web-based application will be provided on the UK JLR.

About you

This is an excellent opportunity for a confident individual, who can hit the ground running and has great interpersonal and communications skills.

Our ideal Client Experience Advisor will also have:

• Customer service/call centre experience
• Experience in troubleshooting web-based issues.
• Good problem-solving skills and communication skills.
• Basic knowledge of PC and MS Office – Excel, PowerPoint etc.

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive salary
• 25 days annual leave per year
• cash back health care scheme
• exclusive discounts on everyday purchases as well as exclusive discounts on car purchases

Working pattern and location

• 40 hours per week
• Monday – Friday
• 6-month fixed contract
• Hybrid working method, office in Coventry
• 08:00 – 16:30 / 08:30 – 17:00

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that you application will be reviewed by our team, send your CV by clicking the ‘Apply’ button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.