Trainee Telephone Collections Agent

Job Description

Overview:
MIL Collections is a dynamic and positive workplace in the heart of Truro. We’re looking for a confident, motivated individual with transferable skills to join our Specialist Team. You’ll manage accounts, contact customers to recover arrears, and aim for the best outcomes daily.

Training will be provided. However, successful candidates will already show the key attributes and skills to succeed. Our Training and Development manager will be on hand to praise, encourage, and guide you through your initial weeks and months at MIL Collections Ltd.

Key Responsibilities:

• Contact customers to negotiate payment terms and resolve arrears.
• Manage assigned accounts with care and professionalism.
• Adhere to compliance, GDPR, and quality standards.
• Achieve and exceed weekly targets.
• Work independently and as part of a team.
• Participate in training for ongoing development.

Skills & Attributes:

• Strong negotiation and conflict resolution skills.
• Positive and professional communication, even in challenging conversations.
• Goal-driven with a focus on meeting targets.
• Accurate data entry and basic IT proficiency.
• Experience in telephone communication (preferred but not essential).

Pay & Benefits:

• £15.00–£25.00 per hour (OTE £50,000+ with bonuses and commissions).
• Opportunities for advancement in a growing company.
• Paid company events, incentives, and access to third-party training.
• Company pension and bonuses (performance, loyalty, yearly).

Working Hours:

• Monday–Friday, 9:00 AM–5:30 PM.
• Saturday shifts (1 in every 4), 9:00 AM–1:00 PM.

Job Type: Full-time, Permanent
Expected Hours: 37.5+ per week

Join MIL Collections today to grow your career in a supportive, rewarding, and vibrant environment

Job Types: Full-time, Permanent

Pay: £15.00-£25.00 per hour

Expected hours: No less than 37.5 per week

Additional pay:

• Bonus scheme
• Commission pay
• Loyalty bonus
• Performance bonus
• Yearly bonus

Benefits:

• Company events
• Company pension

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person