Kinly is one of the world’s most recognisable companies within the Audio Visual and Unified Communications technology space, working with numerous high-profile global-class organisations, helping them drive maximum collaboration, engagement and productivity to enable their colleagues to work together, from everywhere.

We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Due to our continually expanding customer base, we are now looking to add to our team of highly collaborative Audio Visual Technicians.

Working as an AV Technician your prime function is to provide operational support to customers for all aspects of their audio visual, video conference, digital signage and presentation technologies.

The position will provide you a high degree of exposure, working sometimes with executive management and managing directors of key businesses.

Key Responsibilities:

• 
  Video/Audio Conferencing

  • Video/audio conference setup and support

  • Supporting internal and external events

  • Assisting with support for video/audio conferencing issues; investigating faults and recommending solutions

• 
  General AV Meeting Room Support

  • Ensuring all multi-media/presentation rooms are maintained and in good working order

  • AV equipment setup and support

  • Presentation/multi-media meeting room support, including duration support

  • Assisting with support for multi-media broadcasting.

  • Assisting where possible with IT related enquiries and generating escalations

• 
  Faults and Room Checks

  • Carrying out regular preventative room checks, ensuring all equipment functions correctly

  • Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard

  • Assisting with first- and second-line fault repairs

  • Undertake all power down/up when required, usually involving out-of-hours overtime commitments

• 
  General Duties

  • Advising clients on best practice and providing feedback on communication issues and service improvements

  • Assisting with training of new starters and freelancers.

  • Build and maintain client relationships.

  • Maintaining a good working relationship with global AV/VC/TP counterparts

We are looking for an individual who has solid exposure working as an AV Technician; someone who is comfortable working alone or as part of a team and who possesses first class customer service.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.

Role: AV Technician

Location: London (central)

Salary: Strong basic (dependent on experience), plus company benefits

Hours: 40 hrs per week, covering 8-hour shifts between 07:30 am – 22:00pm on a rota basis

Interview process: 2-stage process (virtual and then in-person)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We have a portfolio of blue chip clients and the current opportunity we have available is working on one of our most prestigious customers, providing dedicated support services, of a mix of AV, UC and Event services as part of our existing and growing onsite team.

This exciting and diverse role will involve supporting senior stakeholders and so you will need to be able to carry yourself well and provide a high-class service both personally and technically.

Key responsibilities:

• Ensure operational availability of all dedicated Event Spaces, AV & Hybrid enabled meeting rooms

• Perform AV equipment setup/installation and support as required

• Provide technical support for Events, including duration support where requested

• Set up and operate supplied infrastructure, equipment and applications in dedicated live event spaces and meeting rooms to deliver live events where requested

• Attend post event debriefs where requested

• Provide quick responses to emergency/ad-hoc requests, adhering to SLA’s where relevant

• Conduct regular proactive room and equipment checks

• Demonstrate Self Service AV and VC Capabilities to end users wherever possible

• Assist with end user or Customer training as required

• Assist with the training of new starters or sub-contractors as required

Skills and experience:

• Knowledge of AV solutions from a technical perspective

• Proven experience with digital mixing desks, vision mixers and camera controls

• Knowledge of collaboration clients such as Cisco, Teams, Zoom, Google

• Fully IT literate with good MS Office skills

• Manual handling tasks will be required when necessary for moving equipment

• Excellent people skills

• Excellent organisational and time management skills. The nature of this role involves last minute requests and as such, flexibility is a key attribute

• Adaptability to work in unfamiliar surroundings

• Passionate customer service attitude and proven customer service skills

• Extensive experience in working in a pressured operational environment

• Willing to undertake security screening (BPSS & SC)

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.