Visitor Services Assistant (part-time)

Job Description

Department: Visitor Services

Responsible to: Head of Visitor Services

Responsibility: King’s College welcomes over a million visitors per year. These visitors may be members of King’s, local residents, university members or tourists from around the world. The role of a Visitor Services Assistant is to ensure each and every visitor receives a warm and welcoming experience at one of our entrances. For many visitors to the College, a Visitor Services Assistant will be the first person they encounter representing King’s College. In addition, team members will need to play a part in maintaining the integrity of the College, its buildings and contents

Salary: £10,802 per annum (£12.53 per hour) plus benefits and discretionary bonus

Contract type: Permanent, part-time, 16.5 hours per week to be worked on a rota including weekends, 3 days out of 7

Person specification:

We are seeking a Visitor Services Assistant to join our team on a permanent basis working 16.5 hours per week.

The ideal candidate will have previous experience of dealing with the public in a customer focused environment, will be culturally sensitive, and have excellent verbal communication skills.

In addition we are looking for candidates with the ability to:

• Deliver first class face to face customer service;
• Be patient, tactful and diplomatic;
• Be physically fit to cope with the demands of the job, which involves working outdoors throughout the year;
• Work with and support others in a collaborative manner;
• Cope with high visitor numbers during peak periods;
• Work with honesty and integrity when dealing with the members of the public;
• Be well presented at all times.

Previous applicants need not apply.

Please note that although this position is part-time, unfortunately it’s not suitable for current students with scheduled studies due to the nature of the rota.

Other Details:

• 32 days annual leave pro rata
• Uniform
• Car parking (when available)
• Meals on duty
• Healthcare cash plan
• Bonuses

Application Process:

Applications should be made on the form provided on our website to arrive as soon as possible. Please note that we will be assessing applications, shortlisting and offering interviews as the applications are received. The job will close once a candidate has been appointed

Job Types: Part-time, Permanent

Pay: £12.53 per hour

Expected hours: 16.5 per week

Additional pay:

• Yearly bonus

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• On-site parking
• Referral programme
• Sick pay

Work Location: In person