This Role: Local Housing Manager (Housing Officer)
Location: The Welford Centre – 113 Chalkhill Road – Wembley, HA9 9FX
Fixed Term Position until August 2025
Salary: £40,915 based on a 37.5hr week.
As a Local Housing Manager with MTVH your home office will be located at the Welford Centre in Wembley where you will attend at least 2 days a week. The remaining days you will be out on site where you will manage and coordinate excellent housing and estate services within a defined geographical patch. You will be the face of MTVH as our representative covering rented tenures based within Ealing, Brent, Hammersmith, Fulham and Westminster.
The Local Housing Manager is our customers main point of contact with respect to complaints, estate services, tenancy management, anti-social behaviour, tenancy enforcement and lettings management. To ensure you can deal with our customers’ needs efficiently, effectively and to a high standard we will provide you with the support of our in-house specialist teams, ensuring you are able to provide solutions and be responsible for your own patch.
Key to this role will be the coordination of internal and external services to meet the diverse needs of customers to a high standard and within the guidelines set. In addition, you will manage the relationship and increase MTVH’s reputation with defined Local Authority Partners & other external agencies, also participating in local initiatives that will improve the lives of our customers.
What you will need to succeed:
- Essential car user
- An established & proven background of working within the housing sector having experience of assisting customers with regards to complaints, estate services, tenancy & lettings management, anti-social behaviour & tenancy enforcement.
- Experience of dealing with customers from diverse backgrounds, presenting with complex or challenging needs is essential both faces to face & in writing.
- Strong administration skills with a focus on attention to detail, accuracy in writing, reporting and numeracy.
- Must possess excellent office management skills, managing inboxes, keys etc.
- Being able to demonstrate the ability to adapt and be flexible
- A self-starter who isn’t afraid of a challenge, who can show innovation, initiative, empathy & passion.
- Ability to collaborate, network and be a strong team player.
The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ‘Beliefs day’ once a year to have an extra a day off
- Supported family friendly approach with extended parental leave
- Enhanced pension with matched contributions of up to 9%
- Option to buy or sell up to 5 days annual leave per year
- Life assurance cover 3 x your salary
- Cycle2work scheme
- Hybrid Working – Dependent on job role and department
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
- Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
- Gender
- Ethnicity
- LGBTQ+
- Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
