Contact handler – 999/101

Job Description

Location: Our Force Control Room is based at Coldharbour which is just off junction 5 on the M20 in Maidstone. Please be aware that you will need to attend this location for all shifts – remote working is not possible due to the nature of this role. Training may be held at different police premises within Kent, so you must be prepared to attend different locations.

Shift patterns:

We need flexible people who can work shifts, including overnight, at weekends and some bank holidays. We will reward you with a competitive salary with enhancements to reflect the shift and weekend working.

Shift preferences are subject to availability at the time of offering you a contract. This may mean what is available at this time may be different than at the time of your job offer.

Shift allowance

• 24/7 hour shifts (10% shift allowance is payable)
• Core hours – you will not receive 10% shift allowance
• 37 hour shifts – you will not receive 10% shift allowance

The role:

This is an unpredictable and sometimes challenging role that is hugely rewarding – you will help play a part in keeping people safe. At times, you’ll be talking to people in potentially dangerous or vulnerable situations, who may be distressed or panicked. It will be down to you to stay calm, focused and gather as much information as possible to help our officers deal with the incident.

We need flexible people who can work shifts, including overnight, at weekends and some bank holidays. We will reward you with a great salary with enhancements to reflect the shift and weekend working.

You will be offered and supported on a fantastic training programme to give you the skills and confidence to successfully undertake the contact handler role.

All applicants must be a United Kingdom, European Union or commonwealth citizen, with no restrictions on your stay in the United Kingdom. You must have lived in the UK continuously for the last three years (this does not apply if you’ve been abroad with the British Armed Forces).

You must be aged 18 or over on date of submitting your application.

Applicants will be assessed against the following:

• passion for helping people and providing an excellent customer service
• strong IT skills and competent with Microsoft Office packages
• good keyboard skills (minimum 30 words per minute) and accuracy are required
• working well under pressure, but maintaining a reassuring manner and be able to respond to people in a calm manner
• use own initiative while following procedures
• work as an individual and as part of a team
• adaptable and effective communication skills
• ability to accurately extract and record information

You must also:

• not be registered bankrupt or subject to a County Court Judgement or an Individual Voluntary Arrangement (IVA)
• not be a member of the British National Party or similar organisation
• declare any previous criminal convictions or cautions (including those spent), fixed penalty notices, traffic offences or any involvement with the police as they may affect your application

Apply today and start your rewarding career with Kent Police

Vetting

Before anyone joins Kent Police we need to undertake a series of vetting checks to help identify and assess any identified risks, including criminal record and credit reference checks. To help us do this we ask you to complete a detailed vetting form which asks for details of your family members (parents, partner, children and siblings) and any criminal associates. You must let anyone whose details you have provided know that they will be looked into as part of your pre-employment checks. Legislative constraints mean that we’re unable to disclose the results of enquiries on third parties.

Other information that we will ask you to disclose includes financial information such as outstanding debts, CCJs etc. We run a credit reference check on all applicants. Police staff have access to privileged and highly sensitive information, which may make them vulnerable to corruption, so it’s important for us to understand applicants’ financial situation. Read our full vetting guidance at www.kent.police.uk/vetting

Job Types: Full-time, Permanent

Pay: £26,385.00-£30,453.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Flexitime
• Night shift

Application question(s):

• Are you over age 18?
• Do you have strong IT skills and are you competent with Microsoft Office packages?
• I confirm that I can work from the Force Control Room in Maidstone

Work Location: In person

Reference ID: Contact handler