Customer Service Lead

Job Description

Kenect Recruitment are recruiting an experienced Customer Service -Team Leader for our a B2B Energy Broker in the Peterlee area.

Full job description

As a Customer Service lead, you will be the first point of contact for the customer service team by providing assistance, advice and guidance.

With an understanding attitude and a passion for delivering excellent customer service across your team.

• Provision of exceptional customer service responding to all enquiries in a professional manner
• Support with sales, operational requirements to meet client needs and expectations.
• Comply with all regulatory requirements and internal policies related to customer care.
• To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal requirements.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Build relationships with customers to identify and address their needs.

Qualifications

• Proficient in English with strong communication skills and phone etiquette
• Experience in B2B customer service, particularly in the energy sector
• Data entry skills with attention to detail
• Strong analytical skills to assess customer needs and provide effective solutions
• Previous administrative experience is highly valued

Job Type: Full-time

Pay: From £25,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 2 years (required)

Work Location: In person

Reference ID: Customer Service