Location: Tring, HP23
Salary: £25,500 – £30,250 DOE
Working Hours: 40 per week, Monday to Friday

Do you have a passion for customer service, possess great communication and organisation skills, and thrive in a fast-paced environment? We have just the role for you! We are MGF – a national Shoring Solutions, Lifting & Safety and Structural Support provider. We’re growing fast and need enthusiastic Hire Desk Controller like you to help us succeed.

We specialise in designing, manufacturing, hiring and selling temporary works solutions. At MGF, we manufacture our equipment, operate our own transport fleet and, importantly, have an in-house engineering team who produce design solutions to meet customers’ requirements.

With 14 depots nationwide and 400 passionate members of our team, we’re expanding. Each team member plays a crucial role in this success, and we need your help as a Hire Desk Controller to continue delivering industry-leading results.

Your Role:
As part of our team and reporting to the Operations Manager, you’ll be the heartbeat of our Hire Desk, ensuring everything runs smoothly and efficiently. Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Your contribution will be crucial in supporting the team’s activities and driving our success.

Your Main Responsibilities Will Include:

• Dealing with enquiries and converting them into hire business
• Manage incoming orders (On-hires) and coordinate requests for collections (Off-hires).
• Accurately calculate and provide quotes using our CRM system.
• Efficiently plan transport for timely deliveries and collections.
• Prepare drivers’ paperwork daily to ensure seamless operations.
• Maintain daily communication with sites
• Manage and report on customer loss and damage cases.
• Answer incoming calls, providing excellent customer service.

To Achieve This, You Will Need:

• Experience in a customer service role, preferably within a hire/sales environment
• A professional manner with good communication and people skills
• A team player who is flexible, adaptable and willing to help others
• PC literate with experience in Microsoft Systems
• Ability to prioritise workload and work to tight deadlines
• Local area knowledge for the depot areas served
• Motivated self-starter with good administration, time management and organisation skills

What You’ll Get:

• Additional annual leave awarded to recognise long-service
• A company Christmas shutdown and the option to purchase additional days of annual leave
• Opportunities for training, development, and career progression
• Pension Scheme and Life Assurance
• Award and recognition initiatives
• The security of working for a national organisation with core family values at our heart
• Refer a friend scheme
• And so much more…

This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance.

We welcome applications from all sections of society and aim to be an equal opportunities employer.

Don’t miss out on this opportunity – apply today!

All applicants will be treated in the strictest of confidence.

Location: Astley M29
Salary: £24,000 – £25,250 per annum
Working Hours: Days, Monday to Friday, 40 hours

Do you have a passion for customer service, possess great communication and organisation skills, and thrive in a fast-paced environment? We have just the role for you! We are MGF – a national Shoring Solutions, Lifting & Safety and Structural Support provider. We’re growing fast and need enthusiastic Hire Desk Controller like you to help us succeed.

We specialise in designing, manufacturing, hiring and selling temporary works solutions. At MGF, we manufacture our equipment, operate our own transport fleet and, importantly, have an in-house engineering team who produce design solutions to meet customers’ requirements.

With 14 depots nationwide and 400 passionate members of our team, we’re expanding. Each team member plays a crucial role in this success, and we need your help as a Hire Desk Controller to continue delivering industry-leading results.

Your Role:
As part of our team and reporting to the Operations Manager, you’ll be the heartbeat of our Hire Desk, ensuring everything runs smoothly and efficiently. Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Your contribution will be crucial in supporting the team’s activities and driving our success.

Your Main Responsibilities Will Include:

• Dealing with enquiries and converting them into hire business
• Manage incoming orders (On-hires) and coordinate requests for collections (Off-hires).
• Accurately calculate and provide quotes using our CRM system.
• Efficiently plan transport for timely deliveries and collections.
• Prepare drivers’ paperwork daily to ensure seamless operations.
• Maintain daily communication with sites
• Manage and report on customer loss and damage cases.
• Answer incoming calls, providing excellent customer service.

To Achieve This, You Will Need:

• Experience in a customer service role, preferably within a hire/sales environment
• A professional manner with good communication and people skills
• A team player who is flexible, adaptable and willing to help others
• PC literate with experience in Microsoft Systems
• Ability to prioritise workload and work to tight deadlines
• Local area knowledge for the depot areas served
• Motivated self-starter with good administration, time management and organisation skills

What You’ll Get:

• Additional annual leave awarded to recognise long-service
• A company Christmas shutdown and the option to purchase additional days of annual leave
• Opportunities for training, development, and career progression
• Pension Scheme and Life Assurance
• Award and recognition initiatives
• The security of working for a national organisation with core family values at our heart
• Refer a friend scheme
• And so much more…

This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance.

We welcome applications from all sections of society and aim to be an equal opportunities employer.

Don’t miss out on this opportunity – apply today!

All applicants will be treated in the strictest of confidence.

Hire Desk Controller or Experienced Plant Hire Administrator – Join Our Growing Team in Dartford!

Location: Dartford, DA8
Salary: £27,750 – £30,250
Working Hours: Monday to Friday, 40 hours per week

Ready to make an impact with your passion for customer service? We’re looking for an enthusiastic and proactive Hire Desk Controller to join our dynamic team at MGF, a leading provider of Shoring Solutions, Lifting & Safety, and Structural Support. If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy working with people, we’d love to hear from you! Please note that the depot is located on an industrial estate with no public transport links, so you must have your own transport or live reasonably close to the area.

Your Role

As a Hire Desk Controller, you’ll be at the heart of our operations, ensuring everything runs like clockwork. You’ll work closely with the Operations Manager and collaborate with a fantastic team to handle enquiries, convert leads into hires, and coordinate the delivery and collection of equipment with precision and efficiency. Your contribution will be key to ensuring our customers receive top-notch service every time.

Your Main Responsibilities Will Include:

• 
  Handle enquiries and convert them into hire business, delivering a seamless customer experience
• 
  Manage orders (On-hires) and arrange collections (Off-hires)
• 
  Provide accurate quotes using our CRM system, ensuring clarity and precision
• 
  Coordinate transport to ensure timely deliveries and collections
• 
  Prepare drivers’ paperwork daily to maintain smooth operations
• 
  Communicate with site teams to ensure we meet customer needs
• 
  Manage loss and damage cases professionally, with clear reporting and communication
• Provide outstanding customer service on incoming calls, ensuring customer satisfaction

To Achieve This, You Will Need:

• Previous customer service experience, ideally in a hire/sales environment
• Excellent communication and interpersonal skills – you’ll be the face of MGF for many of our customers!
• A team player who thrives in a collaborative environment and is happy to pitch in when needed
• 
  Strong organisational skills and the ability to prioritise in a busy, fast-paced environment
• 
  PC literacy – experience with Microsoft Office and CRM systems is a plus
• A positive, can-do attitude with a drive to get things done
• Local area knowledge for Dartford and the surrounding regions

What You’ll Get:

• Additional annual leave awarded to recognise long-service
• A company Christmas shutdown and the option to purchase additional days of annual leave
• Opportunities for training, development, and career progression
• Pension Scheme and Life Assurance
• Award and recognition initiatives
• The security of working for a national organisation with core family values at our heart
• Refer a friend scheme
• And so much more…

This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance.

We welcome applications from all sections of society and aim to be an equal opportunities employer.

Don’t miss out on this opportunity – apply today!

All applicants will be treated in the strictest of confidence.