Job Description

Role: Customer Service Advisor

Location: Marshall Land Rover Bedford

Hours: Monday to Friday from 8am to 6pm and 1 in 2 Sat from 8am to 1pm

Salary: Basic Salary plus Uncapped bonus scheme based on upsells, customer satisfaction score and performance

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

Who we are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK’s 7th largest motor retail group (AM100 11/24).

We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.

Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

The role

As a Service Advisor, you play a vital role in the store, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

Who you are

· Previous customer service experience is essential

· You will be passionate about the customer journey and giving a great customer experience

· You are comfortable working to deadlines and managing customer expectations with regular communication and updates

· You will have strong attention to detail and organised as you will manage your own customer base and workload

· Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary

· Tech savvy, ideally having used CRM systems in the past

What you’ll do

· Establish and manage the customer relationship ahead of their booking, greeting them on arrival

· Supporting the customer’s experience through their Marshall journey in a positive and proactive manner

· Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes

· Complete all administration duties linked to the customer in an accurate and sympathetic manner

· Proactively supporting the customer with future requirements

· Working as part of a team to drive outstanding customer service and retention

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Job Type: Full-time

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bedford, MK41 0SF: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have any unspent criminal convictions?

Experience:

• Customer service: 2 years (preferred)
• service advisor: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Reference ID: REQ11148

Job Description

Service Advisor – Drive Motor Retail (Hull)

Are you passionate about delivering exceptional customer service? Drive Motor Retail is looking for a motivated Service Advisor to join our busy Aftersales team. As the first point of contact for our valued customers, you’ll play a critical role in ensuring their vehicle service experience is smooth, efficient, and hassle-free.

We’re looking for an enthusiastic, process-driven, and outgoing individual who can engage with customers and provide top-tier service at every step.

Why Join Us?

At Drive Motor Retail, we pride ourselves on providing full training and career progression opportunities. As a Service Advisor, you’ll receive manufacturer-specific training and accreditations, allowing you to specialize in key brands and potentially move into roles like Motability sales, which can further enhance your expertise and earning potential.

We foster a supportive and collaborative environment where we promote from within. Whether you’re looking to advance your career or maintain a comfortable pace, we help you find the right path. If you’re committed to going the extra mile for customers and looking to be part of a team that values service excellence, we’d love to hear from you.

Package Details:

• Competitive Basic Salary: £26,500
• Uncapped Earnings Potential: Average OTE of £35,500+ per annum
• Working Hours: Monday – Friday (8am – 6pm) – NO WEEKENDS

Benefits:

• Employee Discounts: Enjoy discounts on dealership services for you and your family
• Generous Holiday: 24 days + Bank Holidays, rising with length of service
• Private Pension Plan
• Exclusive Perks: Access to discounted shopping, gym memberships, and dining through a savings app
• Healthcare Benefits: Medicare cash plan covering you and your children, including same-day access to an online GP, dental care, and wellness support
• Career Development: Prioritizing promotions from within, allowing you to tailor your career path
• Specialist Training: Manufacturer-specific training to enhance product knowledge and service delivery, including opportunities to gain brand accreditations that increase earning potential

Key Responsibilities:

• Be the first point of contact for customers, ensuring a welcoming and professional experience
• Organize and book vehicle services, keeping customers informed and satisfied throughout the process
• Sell and promote dealership services and products, aiming to meet or exceed sales targets
• Engage with customers to understand their needs and provide tailored solutions
• Maintain high standards of communication and service to ensure customer satisfaction
• Support the Aftersales team in achieving department objectives

What We’re Looking For:

• Excellent organisational skills with great attention to detail
• Strong communication skills and a friendly, approachable demeanor
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• A passion for delivering exceptional customer service
• A valid driver’s license

Requirements:

• Follow all Health & Safety and Company administrative procedures
• Ensure all work is completed to a high standard
• Be well-mannered, courteous, and ready to go the extra mile for customers

Job Types: Full-time, Permanent

Pay: £26,500.00-£35,500.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Bereavement leave
• Company pension
• Employee discount
• Free flu jabs
• Referral programme
• Store discount

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Service Advisor: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Job Description

Service Advisor

Location: Marshall BMW/MINI Salisbury

Hours: 47.5 hours per week, including Saturday mornings on a rota basis

Salary: up to £28,256.8 plus uncapped OTE with average earnings of £35,000

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

Bonus schemes: Customer satisfaction and team performance bonus schemes

Who we are

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

The role

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

Who you are

• Previous customer service experience is essential
• You will be passionate about the customer journey and giving a great customer experience
• You are comfortable working to deadlines and managing customer expectations with regular communication and updates
• You will have strong attention to detail and organised as you will manage your own customer base and workload
• Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
• Tech savvy, ideally having used CRM systems in the past

What you’ll do

• Establish and manage the customer relationship ahead of their booking, greeting them on arrival
• Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
• Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
• Complete all administration duties linked to the customer in an accurate and sympathetic manner
• Proactively supporting the customer with future requirements
• Working as part of a team to drive outstanding customer service and retention

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Job Types: Full-time, Permanent

Pay: £28,256.80 per year

Additional pay:

• Bonus scheme

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• automotive service advisor: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Job Description

Customer Service Advisor

Location: Marshall Volkswagen South Oxford

Hours: 47.25 hours per week, including Saturday mornings on a rota basis

Salary: £28,108.08 and with a bonus and OTE scheme in place

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

Bonus Schemes: Includes an uncapped OTE and bonus scheme which can be discussed further at interview

Who we are

Marshall Motor Group is one of the UK’s largest car dealer groups representing 25 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 147 stores situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

The role

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

Who you are

• Previous customer service experience is essential
• You will be passionate about the customer journey and giving a great customer experience
• You are comfortable working to deadlines and managing customer expectations with regular communication and updates
• You will have strong attention to detail and organised as you will manage your own customer base and workload
• Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
• Tech savvy, ideally having used CRM systems in the past

What you’ll do

• Establish and manage the customer relationship ahead of their booking, greeting them on arrival
• Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
• Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
• Complete all administration duties linked to the customer in an accurate and sympathetic manner
• Proactively supporting the customer with future requirements
• Working as part of a team to drive outstanding customer service and retention

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Job Types: Full-time, Permanent

Pay: £28,108.08 per year

Additional pay:

• Bonus scheme

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• service advisor: 1 year (required)

Work Location: In person

Job Description

Service Advisor (Maternity Cover)
Location: Mercedes-Benz of Portsmouth
Hours: 45 hours per week, including Saturday mornings on a rota basis
Salary: Competitive Basic Salary Including an uncapped OTE
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus Schemes: Includes an uncapped OTE and bonus scheme which can be discussed further at interview

Who we are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK’s 7th largest motor retail group (AM100 11/24).

We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.

Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners.

To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

The role

As a Service Advisor, you play a vital role in our Mercedes-Benz store, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

Who you are

• Previous Service Advisor experience is required within the Motor Trade

• You will be passionate about the customer journey and giving a great customer experience

• You are comfortable working to deadlines and managing customer expectations with regular communication and updates

• You will have strong attention to detail and organised as you will manage your own customer base and workload

• Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary

• Tech savvy, ideally having used CRM systems in the past

What you’ll do

• Establish and manage the customer relationship ahead of their booking, greeting them on arrival

• Supporting the customer’s experience through their Marshall journey in a positive and proactive manner

• Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes

• Complete all administration duties linked to the customer in an accurate and sympathetic manner

• Proactively supporting the customer with future requirements

• Working as part of a team to drive outstanding customer service and retention

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Referral programme
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• service advisor: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: REQ11056

Job Description

Customer Service Advisor
Location: Nissan Oxford
Hours: 47.5 hours per week, including Saturday mornings on a rota basis
Salary: Competitive Basic Salary Including an uncapped OTE
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus Schemes: Includes an uncapped OTE and bonus scheme which can be discussed further at interview

Who we are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK’s 7th largest motor retail group (AM100 11/24).

We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.

Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners.

To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

The role

As a Service Advisor, you play a vital role in the store, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

Who you are

• Previous customer service experience is essential

• You will be passionate about the customer journey and giving a great customer experience

• You are comfortable working to deadlines and managing customer expectations with regular communication and updates

• You will have strong attention to detail and organised as you will manage your own customer base and workload

• Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary

• Tech savvy, ideally having used CRM systems in the past

What you’ll do

• Establish and manage the customer relationship ahead of their booking, greeting them on arrival

• Supporting the customer’s experience through their Marshall journey in a positive and proactive manner

• Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes

• Complete all administration duties linked to the customer in an accurate and sympathetic manner

• Proactively supporting the customer with future requirements

• Working as part of a team to drive outstanding customer service and retention

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Job Types: Full-time, Permanent

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• Life insurance
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person