Job Description

Client Account Executive– Luxury Packaging

Competitive Salary + commission

Carrington

We have a fantastic new job opportunity for a B2B Client Account executive who is personable, organised and highly motivated with excellent customer service and business development skills to join our expanding team at Carrington Manchester.

ABOUT THE COMPANY

Max Fame Paper Products Ltd is a subsidiary of Max Fame Group, a long-established premium packaging manufacturing business with production facilities in 3 countries. Here at Max Fame, we provide environmentally friendly packaging solutions to some of most prestige luxury brands in the drinks, confectionery and cosmetic industries. We offer our customers fast and easy access to customised packaging solutions, with a mission to help the brands reduce the carbon footprint in their production. We are technology driven and service centred.

Our core values are;

• Provide exceptional customer service
• Quality is key to our customers’ success
• Support the communities and local businesses we serve
• Develop environmentally sustainable solutions

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide exceptional customer services by promptly and courteously responding to customer inquiries and resolving issues.
• Respond to customer emails in a professional and timely manner.
• Assist customers with product information, pricing, and order status updates.
• Maintain customer accounts by updating contact information and order details.
• Collaborate with other departments and colleagues in China to ensure customer satisfaction and problem resolution.

JOB KNOWLEDGE, SKILLS & ABILITIES

• A proven background in sales/account management.
• Experience working against KPI’s is advantageous.
• Experience in a printing or packaging industry is advantageous.
• A passion for learning and improving your product knowledge is a MUST.
• Excellent client interaction / organisation skills.
• Strong problem-solving abilities with a focus on finding solutions for customers.
• Polite, friendly manner, whilst being driven to succeed and deliver.
• Able to work under pressure to deadlines and targets.
• Office based with a willingness to travel to client project / support projects when required.
• Willingness to undertake training modules set out by the company.
• Excellent verbal and written communication skills in English.
• Mandarin language skill is preferable.
• Proficient computer skills, including experience with ERP software and Microsoft Office Suite.
• Detail-oriented with a high level of accuracy in data entry.
• Ability to work independently as well as part of a team.

What you will get

• Competitive Salary+ Commission
• Workplace Pension Scheme
• 20 days paid holiday + public holidays
• Free onsite parking
• Early finish at 4.30 pm
• Full training
• Career Progression Opportunity

If you have the right experience and skills for this position, we would love to hear from you. Please apply by providing your CV and your salary expectations for this role.

Please note interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please submit your application promptly.

NO AGENCIES – Max Fame will not accept any unsolicited CV’s from any agencies.

Job Type: Full-time

Pay: From £25,000.00 per year

Benefits:

• Company pension
• Free parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Experience:

• B2B sales: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 20/02/2025
Expected start date: 24/02/2025