Karl storz

Operations Support Administrator

15/01/2025
Temporary
Apply Now
Deadline date:
£25000 - £28000 / year

Job Description

Job SummaryWe are seeking an Operations Support Administrator within our Logistics team to coordinate domestic courier deliveries and collections, manage import and export records, and provide exceptional customer service by addressing queries and ensuring smooth operations.

Duties

· Ensure the accurate and timely delivery of urgent customer packages while coordinating domestic shipment traceability and customer collections, including booking and recording company courier arrangements for third-party collections and deliveries.

· Handle incoming customer calls regarding shipment collection requests and delivery inquiries, providing transport companies with all relevant information to meet delivery requirements.

· Investigate and resolve failed shipment deliveries or collections as needed, prioritising and rescheduling them for next-day delivery while maintaining up-to-date customer records through accurate data entry.

· Produce and manage all required export paperwork and declarations, including commercial invoices, delivery notes, and consignment bookings, to ensure compliance with customs regulations.

· Monitor, record, and report on logistics supplier performance as required for the Quality Management System.

· Maintain clear and effective communication with the team, manager, and operational stations, fostering collaboration and seamless operations.

· Adhere to KARL STORZ processes, procedures, controls, and all relevant regulatory requirements while leveraging the in-house tracking system for data accuracy.

Experience

  • Experience working in customer/service administration ideally with both domestic and international imports and exports.
  • Strong background in customer service and administration, including handling customer queries, resolving issues efficiently, and ensuring a positive customer experience.
  • Excellent problem solving and probing skills.
  • Good verbal and written communication skills in English.
  • An understanding of export and processes would be a distinct advantage.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: £25,000.00-£28,000.00 per year

Benefits:

  • Company pension
  • Health & wellbeing programme
  • Life insurance
  • Private medical insurance
  • Sick pay

Schedule:

  • Monday to Friday

Experience:

  • customer service: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Location:

  • Slough SL1 4TQ (preferred)

Work Location: In person

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 12 months

Pay: £25,000.00-£28,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Life insurance
  • On-site parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Application question(s):

  • This role is an office based coordinator/admin role and not warehousing or transportation logistics, does this match your background?
  • Do you have a familial tie or close personal relationship to an existing employee of KARL STORZ?
  • How many years of Logistics Import & Export experience do you have?

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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Mount charles

Operations Support Administrator

07/01/2025
Other
Apply Now
Deadline date:
£27000 - £27000 / year

Job Description

We are seeking an Operations Support Administrator to join our Operations Team based at Montgomery Rd, Castlereagh, Belfast.

Reporting to the Support Lead under Head of Support Services, you will assist in the smooth day to day running of TimeGate Time Attendance Software and Utrac Software, including processing new starts and leavers for the North and South. Helping Manage the TG Engagement Module. Run, collate, and report on payrolls weekly and monthly, you will also be responsible for the day-to-day management of the Call Monitor System.

What will make you perfect for the job?

You will be an experienced Operation Support with exceptional communication skills and strong competence using Microsoft Office and Teams. You will be organised, hardworking and have a passion for the role that you do. An exceptional team player with a can-do attitude who is willing to learn new tasks and be open to change.

Working Pattern:

  • 37.5 hours per week
  • Monday to Friday
  • May be asked to work evenings/weekends on occasion, to suit the needs of the business.

Rewards:

  • 25 days’ paid holidays, plus 8 statutory bank holidays
  • Life Assurance scheme
  • Company Pension (Salary Exchange option)
  • Enhanced Maternity/Paternity/Adoption pay scheme
  • Employee Assistance Program to support your health & wellbeing
  • Pension Scheme Consultancy & advice
  • Financial Education/Financial wellbeing advisory service
  • Career Development Opportunities
  • Company Events, Employee Referral Scheme, plus much more!

The Role:

  • Key duties and responsibilities will include but are not restricted to:
  • Day to Day managing on TimeGate System and Utrac
  • Inputting starters and leavers to TimeGate System
  • Liaise with Managers on arbitrations and failed duties
  • Maintain arbitrations and failed duties in TimeGate, help site Managers when required
  • Maintain a clear Call Monitor System, communicating with employees.
  • Maintain Group Teams Channels and chats.
  • Responding to all correspondence from Managers regarding changes to TimeGate and Utrac
  • Run and analyse reports for payroll each week
  • Manage all change of details and schedules to TimeGate System
  • Maintain TG Engagement Portal in all aspects

The Person:

  • Good knowledge of excel, pulling together excel information is essential
  • Knowledge of creating formulas, pivot tables is essential
  • Good knowledge of holiday rules for UK and ROI an advantage
  • Payroll administration an advantage
  • Multi-site contract management an advantage
  • Experience in dealing with email queries, telephone queries and Microsoft Teams an advantage
  • Good communication and telephone manner a must
  • Willingness to work in a fast-paced environment
  • Working knowledge on TimeGate and Utrac would be advantageous
  • Own transport to and from work would be beneficial

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.

GREAT PEOPLE – GREAT SERVICE – GREAT FUTURE

#NorthernIreland

Job Type: Permanent

Pay: £27,000.00 per year

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Menzies distribution

Operations Support Administrator

19/12/2024
full-time
Apply Now
Deadline date:
£23878 - £23878 / year

Job Description

Operations Suport Administrator

Menzies Distribution has an excellent opportunity for a Operations support Administrator to join our team based at our brand new site in Warrington – WA3 6NH

THE DETAILS:

  • Shift Pattern / Days: Monday – Friday – 08.30am – 17.00pm
  • 40 hrs per week
  • Salary: £23,877.57 p/a

WHAT YOU WILL DO:

  • Working closely with members of the operations team to fully understand Customer and Suppliers requirements and expectations, and support in the day-to-day administration.
  • Dealing with customer enquiries
  • Deal with aspects of Payroll
  • Deal with any procurement needs
  • Data inputting
  • Provide timely, quality and accurate management information, (Weekly/Monthly)
  • General administration duties
  • Support with any other “ad hoc” administrative tasks
  • Investigate and conclude customer queries.

WHAT YOU NEED:

  • Proficient knowledge of Microsoft office, particularly words processing and spreadsheet skills
  • ‘Customer Service’ oriented
  • Payroll Experience
  • Good written and verbal communication skills
  • Able to work under pressure
  • Team player
  • Problem Solving
  • Excellent time-management skills
  • Ability to communicate effectively at all levels
  • Accuracy

BENEFITS:

  • 31 Days Annual Leave (Pro-Rota)
  • Pension Scheme
  • Life Cover
  • Cycle to Work Scheme
  • Eye Care
  • Instant access to Myles E-Learning platform with opportunities to progress your career
  • Automatic entry and consideration for Menzies Distribution SPIRIT award and Safety Star recognition scheme
  • Access to our Employee Assistance Programme Health & Wellbeing Portal

A BIT ABOUT US

At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future,

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