About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.
Overview
Montcalm Collection are looking for a hard working and committed Room Attendant to ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, ability to provide the highest standards of cleanliness, comfort and presentation within guest rooms and public areas, passion for luxury and the ability to work in a diverse team.
If you have the ability to drive standards and exceed customer’s expectations, we invite you to join our team. You will help to shape the Montcalm Collection’s next chapter and showcase your skills.
Benefits
- A supportive, empowering team environment
- Benefits platform with various discounts
- Wellbeing support, workshops and advice
- 28 holidays including eight bank holidays, with more holidays after two-year service
- Cash-back health benefits, including optical, dental, chiropractor and physio services
- Discounted gym membership
- Access to Wellbeing platform and sessions, including EAP
- Excellent incentive schemes
- Awards and Recognition Programme
- Regular and ongoing training and development, including leadership workshops
Job Specific Duties
- Greet hotel guests with a warm welcome and smile.
- Thoroughly clean and service guest rooms, suites, and public areas according to the hotel’s high standards.
- Replace linens, towels, and amenities with fresh, high-quality items.
- Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
- Vacuum, dust, polish, and sanitize all surfaces, ensuring a pristine environment for guests.
- Undertake “Job of the Day” or spring cleans where necessary.
- Respect guest privacy and ensure the “Do Not Disturb” policy is adhered to.
- Respond promptly and courteously to guest requests, offering assistance and information as needed.
- Anticipate guest needs by preparing rooms with personalized touches, such as arranging pillows, setting the ambiance, and leaving welcome notes.
- Deliver any special requests, such as additional amenities or laundry services, with efficiency and a positive attitude.
- Monitor and replenish cleaning supplies, amenities, and minibar items in guest rooms.
- Any lost property found in the bedrooms must be handed in to the supervisor.
- Maintain the cupboards and linen rooms clean and tidy.
- Prepare and pack own trolley for the next working day.
- Follow the procedures for reject linen and ensure no sub-standard linen is ever used.
- Report inventory shortages to the Housekeeping Supervisor to ensure timely restocking.
- Properly store and handle all cleaning materials and equipment to maintain a safe and organized work environment.
- Ensure your daily work list is signed by your supervisor by at the end of the day.
- Adhere to all health and safety regulations, including proper handling and disposal of hazardous materials.
- Follow established protocols for the safe use of chemicals and equipment.
- Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
- Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.
- Assist with special projects, deep cleaning, and event preparations as needed.
- Communicate effectively with supervisors and peers to ensure smooth daily operations.
- Report any maintenance issues to Housekeeping Supervisor.
- Participate in the hotel’s sustainability initiatives by using eco-friendly cleaning products and following waste reduction practices.
- Encourage and contribute to the hotel’s environmental policies, such as energy conservation and recycling programs.
This job description is designed to outline primary duties and conditions related to the Executive Housekeeper position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.
Key Attributes
- Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
- Dedication to providing an exceptional guest experience.
- Excellent communication and interpersonal skills.
- Flexibility to adapt to changing guest needs and preferences.
- Knowledge of cleaning products, techniques, and health & safety standards.
Working Conditions
- Flexibility to work shifts, including weekends, holidays, and evenings, as required.
- Ability to work in a fast-paced, high-pressure environment.
- Physical stamina to perform repetitive tasks and lift/move heavy objects.
- Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.
Essential Qualifications
- Previous experience as a Room Attendant or in a similar role within a luxury hotel or hospitality environment is preferred.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
