Housekeeping Supervisor Multi-site

At Heeton, we believe that the moment a guest steps into one of our hotels, they should walk into a genuinely memorable experience. As a Housekeeping Supervisor (Multi-Site), you’ll play a key role in overseeing day-to-day operations across hotels in Central London, ensuring that every guest enjoys an exceptional stay by supporting the Head Housekeeper in managing all aspects of housekeeping and laundry operations.

Your day-to-day

People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other department heads
• May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods

Financial

• Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed bath linen reuse and laundry operation).

Guest Experience

• Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
• Handle complaints and special requests to achieve complete guest satisfaction
• Comply with special needs and requests of the guests, VIPs and repeat visitors

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents)
• May maintain procedures for the security of lost and found items
• Perform other duties as assigned.

What we need from you

• Must be willing to travel to other hotels across Central London
• Minimum secondary education attainment
• Minimum one year of housekeeping experience
• Must speak fluent English.
• Other languages preferred.

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Voluntary Medi-cash Scheme
• Employee Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
• Referral scheme
• Heeton is an expanding company which offers excellent career opportunities.
• Exclusive access to the employee recognition reward scheme – Heeton Rewards
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

Our central London base puts you within easy reach of some of the world’s most famous cultural attractions, with the Royal Albert Hall, London Olympia Exhibition Hall, National History Museum and the Victoria Albert Museum all within a 10-minute drive. From the vibrant mural that greets you in the lobby to our 116 beautifully designed en suite bedrooms.

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

A stylish central London hotel with a Georgian façade, meeting facilities, free Wi-Fi and a chic restaurant. Doubletree by Hilton Kensington is just steps from Gloucester Road Tube station, from where it is six minutes to national rail and coach connections at Victoria station and eight minutes to Paddington station. Enjoy a night at the Proms in the Royal Albert Hall, 13 minutes walk from the hotel. Exibitions at the Natural History Museam, Science Museum and the Victoria and Albert Museum are withn easy walking distance and is a five minute taxi ride to Harrods and the shops of Knightsbridge.