Jewellery Assessment Coordinator

Job Description

Jewellery Assessment Coordinator

The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital first jewellery group.

We are one of the very few jewellers in the country that has its own hand made workshop based in Jewellery Quarter, Birmingham. This allows us to provide our clients with an unrivalled range of unique jewellery, bespoke designs by choosing from our wide range of loose diamonds, selection of rings, styles and jewellery to provide them with perfect gifts, wedding bands, earrings, bracelets and pendants. All our diamonds are certified and conflict-free.

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The Role

We are seeking a Jewellery Assessment Coordinator to join our operations team based in Birmingham. You will be responsible for:

• Assessing product issues and working with workshop teams to resolve them
• Track and issue repairs to the workshop
• Coordinate with regional offices for stock transfers
• Sourcing stones, findings etc for urgent orders
• Overseeing workshop repair costs
• General customer service
• Booking returns and repairs in a timely manner
• Sending products for hallmarking
• Preparing office collections, book appointments for collections
• Work with the wider team to undertake regular stock checks

What we’re looking for:

• An individual with strong knowledge of jewellery (Metals, settings, tolerances, etc)
• Product assessment
• Customer service or workshop related experience
• Customer service & handling customer queries over the phone and via email

What you can expect from us

• Competitive salary
• Private Health Insurance
• 24 hr access to an Employee Assistance Programme (EAP)

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion,age, disability, belief, sexual orientation, marital status, or are disadvantaged by conditions or requirements which cannot be shown.

Job Type: Full-time

Pay: Up to £24,000.00 per year

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Private medical insurance
• Referral programme

Experience:

• jewellery: 2 years (required)

Work Location: In person