Deverell smith

Head of Operations

22/01/2025
Other
Apply Now
Deadline date:
£100000 - £120000 / year

Job Description

Job details

Posted

22 January 2025

Salary

£100000.00 – £120000 per annum + Bonus

Location

London

Job type
Permanent
Discipline
Property Management & Operations
Reference

BBBH34897_1737560637

Contact Name

Rob Moss

Job description

Head of Operations – Build-to-Rent


About Us:
We are working with a forward-thinking Build-to-Rent owner & operator, managing a growing portfolio of premium properties across the UK. With a target of over 5,000 operational units in the coming years, they pride themselves on delivering exceptional rental experiences in prime city-centre locations.


The Role:
We’re seeking a driven, entrepreneurial leader to head up the Operations & Property Management (PM) function. This is a rare opportunity to shape and scale a world-class operation, setting new standards for resident satisfaction, operational excellence, and financial performance.


Key Responsibilities:

  • Develop and execute strategies to align PM operations with Build-to-Rent objectives.
  • Lead, mentor, and inspire teams, including General Managers, to deliver exceptional results.
  • Recruit, train, and develop a resident-focused and high-performing workforce.
  • Establish consistent operating standards and ensure regulatory compliance across the portfolio.
  • Drive efficient rent collection, proactively manage arrears, and minimise debt levels.
  • Enhance resident satisfaction and retention through feedback-driven initiatives.
  • Collaborate with Finance to optimise budgets, track performance, and drive NOI growth.
  • Maximise occupancy, rental income, and overall operational efficiency.
  • Manage seamless handovers of new properties and identify value-add opportunities.
  • Oversee IT systems and adopt PropTech to improve operations and resident engagement.


About You:

  • Entrepreneurial and results-driven, with a passion for delivering exceptional resident experiences.
  • Proven track record in property management, ideally within the Build-to-Rent or residential sector.
  • Strong leadership skills, with experience managing and developing teams.
  • Strategic thinker with a hands-on approach to operational challenges.
  • Excellent communication and stakeholder management skills.


What We Offer:

  • A dynamic role in a fast-growing sector.
  • Opportunity to shape and lead a high-performing team.
  • Competitive salary and benefits package.
  • A culture that values innovation, collaboration, and excellence.

Ready to make an impact? Apply now to join a business that’s redefining renting in the UK.

#117

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Diligenta

Head of Operations

14/01/2025
Other
Apply Now
Deadline date:
£77027 - £96284 / year

Job Description

Salary: From £77027-£96284

Who are Diligenta?

Diligenta’s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients’ operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.


Summary of the role:

As the Head of Operations, you will lead the Customer Contact Centre, upholding exceptional service standards, prioritising customer satisfaction, and driving outcomes that align with SLAs and regulatory requirements.

You will set strategic direction, collaborate with senior stakeholders, and champion a world-class customer experience. You’ll foster a high-performance culture, drive continuous improvement, and engage colleagues to achieve exceptional results. A key focus will be building strong client relationships, supporting business growth, and ensuring compliance with FCA principles.

This role offers a unique opportunity to drive operational excellence within Diligenta, enhancing client satisfaction and fostering a culture of continuous improvement. You will deliver meaningful outcomes for customers and colleagues, while contributing to the growth and success of the organisation.


Benefits:

  • 33 days including Bank Holidays
  • Eligibility for an annual discretionary bonus scheme
  • Car Allowance
  • Private Healthcare
  • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
  • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
  • Cycle to Work Scheme & Interest free Season Ticket loans
  • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
  • A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
  • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance (‘Death in Service") & Group Income Protection
  • Apply to find out about our other benefits

What you’ll be doing

  • Enabling efficiencies and improvement to service through the embedding of Operational Excellence.
  • Managing and co-ordinating robust budgetary control to provide clear visibility of the commercial position for the contact centre.
  • Driving profitability improvements through effective manpower planning and improving the key metrics that improve profitability.
  • Driving a culture of acting in our customers best interests, driving good customer service outcomes and taking action to reduce poor outcomes.
  • Ensuring that the business area achieves performance targets/service levels and standards, ensuring regulatory compliance and legal obligations are met in line with quality expectations.
  • Implementing service improvement that are informed by customer outcome monitoring, data and analytics.

What we’re looking for

  • A proven record of a thorough understanding of Voice and their role within the organisation.
  • A candidate who is Skilled and credible in advising others on people management with the proven ability to secure and analyse a range of quantitative and qualitative information and use this in developing appropriate strategies, plans, policies and solutions that meet client, individual and organisational needs.
  • A confident communicator, with an ability to display exceptional written and verbal communication skills with sufficient credibility,
  • A strategic thinker that can provide advice, develop options, analyse risks, make good judgements, and solve problems.
  • Knowledge of Customer Service (including front, back office and complaints) environments within financial services or other regulated sectors, managing operational teams and the day-to-day operations management techniques with the ability to quickly understand and deploy the techniques that are a fundamental part of Diligenta’s proposition.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

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Mid and north east essex mind

Head of Operations

10/01/2025
full-time
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Deadline date:
£43000 - £43000 / year

Job Description

Join Us as Head of Operations and shape the future of mental health support in Mid and North East Essex.

Are you an experienced senior manager looking to make a tangible difference in people’s lives? A rare opportunity has arisen to join Mid and North East Essex Mind, a leading local mental health charity, as our Head of Operations.


About Us

At Mid and North East Essex Mind, we are passionate about ensuring that no one faces mental health challenges alone. With a newly co-produced vision and organisational values, we are committed to delivering impactful and innovative services that transform lives across our communities.


The Role

As Head of Operations, you’ll play a pivotal role in leading our dedicated team and driving operational excellence. This is your chance to lead the planning, delivery, and evaluation of our vital services, ensuring they are efficient, impactful, and aligned with our mission. Collaborating closely with the Senior Leadership Team, you’ll shape and implement strategies to deliver meaningful outcomes for the people we support.

This role is ideal for a dynamic and collaborative leader who thrives on empowering teams, enabling innovation, and building a culture of excellence and well-being.


What We Offer

  • Autonomy and Support: A unique opportunity to make your mark while working alongside a passionate and skilled team.
  • Purposeful Work: Be part of a mission that changes lives and contributes to a healthier, more resilient communities.
  • Professional Growth: Access to development opportunities and the chance to shape organisational growth.


What We’re Looking For

  • A proven leader with significant experience in operational management, ideally in the mental health, health, or social care sectors.
  • Someone who is passionate about outcomes, impact, and driving service excellence.
  • A supportive and inclusive manager who values staff well-being and professional development.
  • A strategic thinker who can also roll up their sleeves to ensure effective service delivery.


Why Join Us?

Following a significant period of change and renewal, we are embarking on an exciting journey to expand and deepen our impact. By joining our team, you’ll play an instrumental role in shaping the future of mental health support in Mid and North East Essex.

If you’re ready to lead, inspire, and deliver, we want to hear from you.


How to Apply

To apply, please upload your CV and a covering letter detailing your suitability for the role via our website by 29th January 2025. Interviews are planned for 13th February 2025 (You may be required all day/for multiple hours).


Help us ensure no one feels alone in their mental health journey. Come and make a difference with us.

We are committed to fostering a diverse and inclusive workforce, collaborating with our communities and partners to drive innovation and better decision-making. We welcome applications from individuals from all backgrounds to try to ensure we better represent our communities.

Join us in creating an environment where everyone feels supported, respected, and valued. Let’s build a community that thrives on inclusivity and mutual respect.

We are committed to fostering a diverse and inclusive workforce, collaborating with our communities and partners to drive innovation and better decision-making. We welcome applications from individuals from all backgrounds to try to ensure we better represent our communities.

Join us in creating an environment where everyone feels supported, respected, and valued. Let’s build a community that thrives on inclusivity and mutual respect.

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Medical pros ltd

Head of Operations

11/12/2024
full-time
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Deadline date:
£40000 - £40000 / year

Job Description

Overview:

Medical Pros is a rapidly growing company, in the medico-legal industry, committed to providing exceptional services to solicitors, clients and expert witnesses. As we continue to scale, we are looking for a dedicated Operations Manager who can partner with our leadership team to drive operational excellence.

We are looking for someone who thrives in a fast-paced environment, is a creative problem solver, and has a strong record of leading teams through growth and change.

As the Head of Operations, you will work directly alongside the CEO, helping to define and execute business strategies, optimise internal operations, and lead high-performing teams. The Head of Operations will be responsible for overseeing day-to-day operations, improving business processes, and ensuring scalable growth.

Key Responsibilities:

  • Collaborative Leadership: Partner with the CEO to set and drive the organisation’s vision, operational strategy, and growth objectives. This includes assessing hiring needs and levels and ensuring the company’s workforce aligns with strategic goals.
  • Strategic Execution: Translate high-level strategies into actionable steps for growth, implementing a system of organisation-wide goal setting, performance management, and annual operations planning. Ensure key initiatives are delivered on time and meet company objectives.
  • Performance Management & Reporting: Implement performance metrics and operational KPIs to measure success across all departments. Ensure regular reporting and tracking of progress against goals, providing data-driven insights to the CEO.
  • Financial Oversight & Budgeting: Manage the company’s accounting and financial operations, partnering with the CEO and finance teams to develop and manage budgets.
  • Cross-Functional Collaboration: Foster collaboration across departments, aligning resources and efforts toward common business objectives. Act as a liaison between teams to ensure clear communication and alignment with organisational priorities.
  • Continuous Improvement: Continuously assess and improve company operations, making data-driven decisions to increase efficiency and scalability while maintaining a focus on customer satisfaction and quality.

Key Qualifications:

  • Experience in the medico-legal industry
  • Demonstrated experience in operational management, process optimisation, and scaling business operations.
  • Strong leadership skills
  • Creative, analytical thinker who can balance the need for immediate results with long-term vision.
  • Strong financial acumen and understanding of business performance metrics.
  • Excellent communication, interpersonal, and critical thinking skills.

Why Join Medical Pros?

  • Impactful Role: Play a leading role in shaping the future of a growing company.
  • Performance Bonus: Based on the achievement of key company milestones and growth targets.
  • Growth Potential: Lead key initiatives that will position the company for success in the near and long term.
  • Strategic Leadership: Partner closely with the CEO and executive team to drive the company’s vision and meet its growth objectives.

Job Types: Full-time, Permanent

Pay: £40,000.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • St Helens WA10 1QX: reliably commute or plan to relocate before starting work (required)

Experience:

  • Medico-Legal: 2 years (required)

Work Location: In person

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