Designstudio

Client Manager

15/01/2025
Other
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Deadline date:

Job Description

Building incredible client relationships is fundamental to setting apart DesignStudio’s approach. As a Client Manager, you will support a Client Director as part of a larger team, and/or drive smaller scale workstreams and projects independently, seeking to contribute to multi-disciplinary teams helping to create world-class work.

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Our Client Managers work in partnership with the project team. You will be responsible for project commercials and project management admin and logistics, developing a best practice standard to ensure the successful delivery of projects throughout the studio.

Being highly collaborative, able to connect and work well with a multidisciplinary team, demonstrating enthusiasm and engagement with the outcome and impact our work has for our clients, is equally important in this role.

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Responsibilites


Client Relationship Management

Build a relationship with and become the direct contact for junior and mid level clients, responding with speed and assurance to the majority of internal and external requests, and quickly finding the answer to those questions you’re unable to answer yourself


Project team management

Solid project management skills to prepare a project for success internally e.g. steer a project team through project Immersion logistics or against required delivery timings

Input into project conversation or debate in a constructive way, sharing perspective and ideas that builds on content

Contribute and share an emerging point of view on the right way to deliver a project – while still being open to learning new ways of working

Manage multiple workstreams and/or projects simultaneously over a mix of clients and sectors


Strategic Relationship Management

Seek out new and innovative ways to develop the work and your team, particularly around expanding the DesignStudio capabilities and strengthening team bonds across disciplines

Interrogate client briefs to ensure there is clarity and purpose behind each opportunity


Commercial Fluency

Scope, run and deliver projects on time and on budget

Be accountable for project commercials, including accurately forecasting revenue, active tracking and monitoring for the project’s commercial health, planning resource, managing invoicing and third party supplier costs


Project Delivery

Ensure projects are delivered in a timely and accurate manner; setting and re-setting clear expectations from kick-off through to delivery

Seek to guide clients and colleagues through work or thinking that may be new or uncomfortable

Take responsibility for the work you deliver –whether that’s the proposal, agenda or process –and present it with a clear, confident rationale

Join the dots across an account proactively, identify potential opportunities, and offer solutions on project challenges while being receptive to the contribution and experience of those around you


New Business

Develop a clear understanding of the the core DS offer and be confident in speaking to our core capabilities and key disciplines

Develop bespoke proposals and estimates in response to client briefs or known opportunities, and be confident in sharing and negotiating with clients


CS Team membership

Be a vocal member of the CS team, contributing to improving our ways of working and suggesting agency initiatives

Be highly collaborative, able to connect and work well with other Client Service team members, strategists, designers, partners and clients

Seek out new and innovative ways to develop the work and your team, particularly around strengthening team bonds across disciplines


Key Qualities

Good emotional intelligence and the ability to read a room

Articulate and confident when sharing or presenting your work or perspective

An ability to balance reactive and proactive workloads, an independent worker that isn’t afraid to ask for help

Excellent attention to detail

Open to new and different ways of working, rather than sticking to habit or comfortable processes

A natural commercial and entrepreneurial brain who sees opportunity for client growth

Never afraid to offer an opinion – or ask others for theirs

Always hungry to learn, always ready to share

Resilience, positivity in the face of adversity

Problem-solver and lateral thinker

Willingness to be accountable

Supportive and motivational

Passionate about clients and the agency

Collaborative and a team player

High level of professionalism

Energy and enthusiasm

Collaborative and a team player

Good time management and organisation


Bonus: Digital experience


Key Skills and Requirements

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Kantar

Client Manager

26/12/2024
full-time
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Deadline date:

Job Description

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.
Job Details
Our Worldpanel colleagues are the global experts in shopper behaviour, offering continuous monitoring, advanced analytics and tailored solutions to inspire successful decisions by leading organisations worldwide. Worldpanel turns purchase behaviour into competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG.
Sainsbury’s is one of our biggest and most strategically important accounts in the business. This role provides you with an opportunity to work with data across different capabilities such as Purchase, Usage, Out of Home, Petrol and Nutrition, as well as consulting on a diverse and interesting array of topics. This also includes working closely with Kantar’s advanced analytics team.
We have developed strong relationships across the Sainsbury’s business which means we get to work on some extremely strategic projects throughout the year. You will be expected to support the Consumer Insight Director with the strategic direction and ambition of the account. You will be responsible for creating and delivering regular reports to Sainsbury’s and responding on day to day requests which require either your expertise or additional data.
Sainsbury’s are always open to new thinking and our strong, consultative relationship means we often get to shape their thinking and their strategy, be it in upcoming seasonal periods or how they operate in different channels. With the huge shift in how we shopped during the last few years, from the move to online and to rapid delivery, this is more important than ever and offers challenges and opportunities alike for Sainsbury’s.
Your role would also include getting involved in developing thought leadership and share this with the wider business.
Key responsibilities
  • Core contact for e.g. Food Trading (including Fresh, Grocery and Own Label/Innovation) x 1 and Business Performance, Marketing and Channels x1
  • Support on insight pillar briefs with view to ownership
  • Owning delivery of day-to-day BAU requests
  • Responsible for training and upskilling colleagues on the Supplier’s panel and delivery systems
  • Key point of contact for operational requests and liaising with relevant collaborators
  • Owning relationships with junior stakeholders and building with mid-level partners across the Customer’s teams
Key outcomes
Help the Customer answer its day-to-day questions by analysing behavioural data and turning this into actionable insights and recommendations.
Build relationships with contacts across the Customer and develop and follow a contact plan throughout the year.
Use these relationships and touchpoints to understand the Customer’s challenges and wider goals, and partner with the Customer to help answer its questions
Lead the training programme to transition the Customer to the new pioneering delivery platform, MyWorldpanel, and embed to ensure minimal business disruption and step change in the way that the Supplier interacts with the Customer
Ensure the Customer maximises value across aspects of its contract and receive a best-in-class service – measured quarterly with full Joint Business Planning annually
Mentor and coach junior members of the Customer’s account team (Category Analyst)
During the Customer’s peak period (November – Feb), Client managers are required to actively participate in the Customer’s brainstorming & storyline session for Christmas PIR to support the shaping of the Customer’s narrative as well as supporting the Customer in the build of the PIR pack by providing insights / expertise. From a Trading Statement perspective, Client manager of Business Performance to support the Customer on providing hypothesis, participate in brainstorming sessions alongside with the delivery of custom time periods report stated in ‘Trading Statement’ section.
Benefits
  • 25 days holidays plus your birthday off!
  • Option of flexible hybrid working
  • Employee Assistance Programme
  • Private Medical & Dental Insurance
  • Eyecare Vouchers
  • Life Assurance & Income Protection
  • Cycle to Work Scheme
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to encourage new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to build an equality of opportunity in a fair and encouraging working environment where people feel included, accepted and are allowed to thrive in a space where their mental health and wellbeing is taken into consideration. We want to build a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we encourage applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Country

United Kingdom

Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

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