Are you ready to play a key role in supporting vital transport services?

We are looking for an organised and dedicated individual to join our team as a Business Services Assistant within Derbyshire County Council’s new Transport Commissioning and Contracts team. If you’re passionate about delivering high-quality administrative support in a fast-paced environment, we’d love to hear from you!

About the Role:

As a Business Services Assistant, you will provide essential administrative support in arranging, procuring, and maintaining passenger transport services, while assisting with contracts and ensuring compliance within passenger transport services as part of the Commissioning and Contracts team. You’ll work closely with various stakeholders, including parents, carers, schools, contractors, and internal teams, ensuring the smooth operation of our transport services.

Key Responsibilities:

• Serve as the primary point of contact, addressing issues and providing support for both internal and external stakeholders.
• Monitor contract performance and escalate issues where necessary.
• Provide administrative support, including note-taking and document management.
• Process financial information, including invoices, claims, and accounts.
• Maintain and organise records and data, ensuring accuracy and compliance with regulations.

What We’re Looking For:

• Experience working in a busy, customer-focused environment.
• Excellent organisational skills with the ability to prioritise work.
• Strong communication skills, both written and verbal.
• A solid understanding of data management systems and financial processes.
• Proficiency in ICT systems, particularly Microsoft Office applications.
• A good understanding of data protection legislation.

Why Join Us?

This is an exciting opportunity to be part of a team dedicated to ensuring high-quality transport services. We offer:

• A dynamic and supportive work environment.
• Opportunities for professional development and career progression.
• The chance to make a real difference in the lives of children and adults in the community.

How to Apply:

If this sounds like the role for you, please submit your application via our recruitment portal or contact Renata Hale, Commissioning and Contracts Manager at renata.hale@derbyshire.gov.uk for more information.

We look forward hearing from you!

Provisional Interview Date: Week commencing Monday 10th February 2025

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Young workers – Please note there are different rules for young workers in regard to working hours. Please ensure the information contained within the following ACAS link is understood before applying

An exciting opportunity has arisen within the Derbyshire Business Centre for a office based Business Services Assistant grade 7 who will provide a high level of service to support Derbyshire County Council.

You will be joining a friendly and diverse team. The role is varied, fast-paced and the ability to supervise a team is essential.

What will I be doing:

• Liaise with management on any day-to-day issues to ensure the service runs efficiently
• Maintain and operate equipment associated with all aspects of the print room and scanning room that support the smooth running of the service for the council
• Use departmental computer systems to input data in conjunction with Derbyshire County Council policies
• To support and implement new schemes, projects and developments.
• Follow ordering procedures to ensure adequate low value supplies/resources are available to meet office requirements.
• Ensure equipment is maintained and stock is ordered and efficiently controlled.
• To liaise with departments and partner organisations professionally
• Deal with both internal and external phone/personal enquiries/queries, and provide a reception service in person
• To supervise the teams within the Derbyshire Business Centre
• To work with management to schedule and delegate work to team members.

• To promote the services available from the Derbyshire Business Centre to service users and assist them with addressing their operational requirements, focusing on customer care.

We value your unique skills, knowledge, and experience, so please read the full Job and Person Profile to ensure you submit the best possible application.

Skills and Experience we are looking for:

• Excellent IT skills, which includes the use of Microsoft packages.
• An ability to work as part of a team undertaking a wide range of administrative duties as well as on your own.
• Experience of working in a busy office environment.
• Excellent communication skills both written and oral.
• Excellent organisational skills and an ability to prioritise and work to deadlines.
• An ability to keep accurate records
• Assist and support with streamlining processes and implementation
• An understanding of confidentiality, GDPR and Data Protection.
• Accuracy and attention to detail

Employees have access to a range of benefits and discounts including:

• Access to the Local Government Pension Scheme
• 25 days annual leave per year (rising to 30 days after 5 years continuous service) plus 8 bank holidays (pro rata).
• Flexible working
• Training and development opportunities
• Smarter travel scheme including access to the cycle to work scheme
• Supportive management and team
• Access to our in-house occupational services which also includes free eye tests, physiotherapy and counselling
• Derbyshire rewards – offering hundreds of discounts and cashback

Ideally the post holder will have a full driving licence.

Provisional Interview Date: Week commencing 24 February 2025