Derbyshire county council

Team Manager

17/01/2025
full-time
Apply Now
Deadline date:
£38629 - £41928 / year

Job Description

Do you want to have a real impact on people’s lives through inclusive employment? Change attitudes towards disability and work? Work with people that believe in better lives for Derbyshire residents through good quality work for all?

Can you lead a team, inspire improvements, and manage change? Maybe you have lived experience of the barriers that people with disabilities, neurodiversity, and health conditions face?

This is an exciting time to be joining our team as Work and Health is a key priority at a national level. Lack of employment is a wider determinant of public health and often leads to poverty and unequal health outcomes. With an employment gap for disabled people and very low rates of employment for people with Autism and Learning Disabilities there’s a lot of work to be done. Can you bring knowledge, experience, ideas and enthusiasm and be a part of this?

The Disability Employment Service in Derbyshire works across the County supporting individuals with disabilities and health conditions into work, training, and volunteering.

Disability Employment Service – Derbyshire County Council

The successful applicant will have significant experience of working with people with disabilities and health conditions in the employment sphere. They will understand the social model of disability and the barriers that can prevent people from accessing employment opportunities. They will have experience of managing people who are working with adults including those who may be vulnerable. They will be confident representing the service and the wider council within the employment sector across Derbyshire.

The successful applicant will be able to demonstrate excellent knowledge of the range of supported employment models and approaches to in-work support. They will be able to design and deliver relevant training.

The role will involve regular travel across Derbyshire and occasional evening and weekend working.

Derbyshire County Council is a Disability Confident employer, and we welcome applications from individuals with lived experience of a disability, neurodiversity or long-term health condition.


Employees have access to a range of benefits and discounts including:

  • Access to the Local Government Pension Scheme.
  • 27 days annual leave per year (rising to 32 days after 5 years continuous service) plus 8 bank holidays.
  • Training and development opportunities.
  • Paid travel expenses if required to travel to other sites.
  • Smarter travel scheme including access to the cycle to work scheme.
  • Supportive management and team.
  • Access to our in-house occupational services which also includes free eye tests, physiotherapy, and counselling.
  • Derbyshire rewards – offering hundreds of discounts and cashback.

More details on the benefits of working for the council can be found on our reward and recognition page here

If you would like an informal discussion about the role prior to applying, please contact carmel.chaplain@derbyshire.gov.uk


Applicants should ensure that their application addresses all the points outlined in the attached Job and Person Profile.

Provisional Interview Date: 20 February 2025

ASCH1

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Team Manager

16/01/2025
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Deadline date:

Job Description

All the details


Summary

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach – talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

  • 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
  • Competitive holiday entitlement with the potential to buy extra holiday days!
  • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
  • A generous Defined Contribution Pension Scheme and Life Assurance.
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
  • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
  • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
  • A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include

  • Driving a selling culture within your team
  • Consistently raising performance and capability of the team to support developing internal talent
  • Utilising and exploit data to support with operational decisions
  • Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
  • Energising your team to deliver first class customer service within a fast-paced environment

Who you are

Your skills and experience will include

  • A proven leadership track record and the ability to lead effectively through ambiguity.
  • Being digitally confident. Having an understanding of systems and have the ability to exploit them.
  • Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
  • Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
  • Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

#LI-MM1

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16/01/2025
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Job Description

All the details


Summary

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach – talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

  • 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
  • Competitive holiday entitlement with the potential to buy extra holiday days!
  • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
  • A generous Defined Contribution Pension Scheme and Life Assurance.
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
  • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
  • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
  • A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include

  • Driving a selling culture within your team
  • Consistently raising performance and capability of the team to support developing internal talent
  • Utilising and exploit data to support with operational decisions
  • Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
  • Energising your team to deliver first class customer service within a fast-paced environment

Who you are

Your skills and experience will include

  • A proven leadership track record and the ability to lead effectively through ambiguity.
  • Being digitally confident. Having an understanding of systems and have the ability to exploit them.
  • Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
  • Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
  • Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

#LI-MM1

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Job Description

All the details


Summary

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach – talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

  • 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
  • Competitive holiday entitlement with the potential to buy extra holiday days!
  • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
  • A generous Defined Contribution Pension Scheme and Life Assurance.
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
  • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
  • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
  • A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include

  • Driving a selling culture within your team
  • Consistently raising performance and capability of the team to support developing internal talent
  • Utilising and exploit data to support with operational decisions
  • Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
  • Energising your team to deliver first class customer service within a fast-paced environment

Who you are

Your skills and experience will include

  • A proven leadership track record and the ability to lead effectively through ambiguity.
  • Being digitally confident. Having an understanding of systems and have the ability to exploit them.
  • Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
  • Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
  • Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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Deafway

Team Manager

16/01/2025
full-time
Apply Now
Deadline date:
£36828 / year

Job Description

Position: Team Manager for Residential Support Services.
Location: Deafway, Brockholes Brow, Preston, PR1 5BB.
Salary: £36,828.
Contracted hours: 39.50 hours per week.
We currently have an exciting opportunity for a Team Manager to join our team. The holder of this position will work in conjunction with the Operational Manager and the Registered Manager to promote best practice, also ensuring that independence, choice and rights are adhered to, and that good quality information is up to date and recorded.

We are looking for a Team Manager to lead the team and actively promote an open culture within Residential Services, support staff development, provide information to our clients and staff with Accessible Information Standards ensuring every client can access information about them in their own language.

At Deafway we provide residential care and support services to Deaf people with a range of additional needs. At the heart of all our work is an understanding of and respect for British Sign Language and Deaf culture.

We are looking for an enthusiastic and organised individual who:

  • Has level 3 or 4 or equivalent in Adult Health and Social Care (Level 4 to be gained within 18 months of being appointed).
  • Has experience in a Team Leader or supervisory role within a residential care or supported living setting.
  • Has knowledge of relevant Health and Social care legislation.
  • Has experience and knowledge of safeguarding.
  • Has experience and knowledge of assessing mental capacity, DOLS and best interest.
  • Is able to work with our residents and clients to support them in a Person-Centered Approach.
  • Has experience of working with people who have autism and challenging behaviours.
  • Is able to plan manage and prioritise workloads, demonstrating good time management.
  • Has a British Sign Language qualification or a willingness to learn British Sign Language Level 1 and 2 within 18 months.

In return we offer:
  • Free British Sign Language Levels 1 and 2.
  • Medicash Health Plan.
  • Free DBS.
  • Membership of a 24hr Wellbeing Employee Assistance Program.
  • Wellbeing days.
  • Enhanced salary for Bank Holidays.
  • Staff Incentive Scheme.
  • Subsidised onsite restaurant.
  • Career progression.
  • Enhanced company pension scheme.
  • Eye Care vouchers.
  • High Street discounts.
  • Death in service benefits.
  • Free uniform provided.
  • 6.6 weeks per annum, including statutory Bank / Public Holidays
The hours of work are 39.5 hours per week, 3 days on, 3 days off over a 6-week rota.
Monday – Sunday

This may change on occasions due to the needs of the service.
Closing date for entries: 10am Friday 31st January 2025.
You can access the BSL version of this advert and the job description on our website.

You can also speak to one of our team in Residential Services for an informal chat in British Sign Language for more information on this role.


For an application pack including Job Description please contact us here:
  • 01772 796461
  • recruitment@deafway.org.uk
  • www.deafway.org.uk
We look forward to hearing from you.

We are a UK registered charity with a history going back to 1894.
Deafway was established for the relief of people who are D/deaf. Firstly, for those resident in Lancashire and secondly those resident in the rest of the United Kingdom and elsewhere, in particular by assisting and supporting their equal access to and participation in all aspects of society. ‘Working to achieve equal access and opportunity for people who are D/deaf’

About Deafway:

Deafway was established for the relief of people who are D/deaf. Firstly for those resident in Lancashire and secondly those resident in the rest of the United Kingdom and elsewhere, in particular by assisting and supporting their equal access to and participation in all aspects of society. ‘Working to achieve equal access and opportunity for people who are D/deaf’

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Team Manager

15/01/2025
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Deadline date:
£28000 - £30000 / year

Job Description

Salary: From £28000-£30000

Who are Diligenta?

Diligenta’s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients’ operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.


Summary of the role

We’re expanding our leadership team and have several exciting opportunities for Team Managers within our Phoenix Standard Life Account in Glasgow. As a Team Manager, you’ll play a pivotal role in coaching, motivating, and inspiring our Customer Operations Representatives to deliver outstanding service to our customers. This is more than just a managerial role ? it’s about empowering your team to succeed while driving continuous improvement and ensuring we meet our operational goals.


Benefits

  • 33 days including Bank Holidays
  • Eligibility for an annual discretionary bonus scheme
  • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
  • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
  • Cycle to Work Scheme & Interest free Season Ticket loans
  • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
  • A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
  • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance (‘Death in Service") & Group Income Protection
  • Apply to find out about our other benefits

What you’ll be doing

  • Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction.
  • Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth.
  • Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment.
  • Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience.
  • Use data analytics to make informed decisions, track performance, and identify areas for team development.
  • Develop and implement training plans to ensure your team’s skills are always aligned with business needs.
  • Continuously strive for innovation and excellence, playing an active part in improving our services and operations.

What we’re looking for

  • At least 1 year of experience in a managerial role preferably within customer service, financial services, or life and pensions.
  • A passion for problem-solving, decision-making, and making a real difference within a team environment.
  • Strong time management and organisational skills to juggle multiple priorities effectively.
  • Excellent communication skills, both written and verbal, with the ability to engage and motivate others.
  • Proficiency in MS Excel and Word, and an eagerness to embrace new technologies and systems.
  • A genuine desire to support your team’s growth while delivering an exceptional customer experience.

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Key & community lifestyles

Team Manager

14/01/2025
full-time
Apply Now
Deadline date:
£31877 - £35372 / year

Job Description

Are you experienced in health or social care and are looking for an exciting and challenging personal development opportunity?


Do you believe that people with disabilities should have the same opportunities in life as everyone else and are you passionate about making a positive difference in people’s lives?


If your answer to these questions is “Yes”, then you may be the very person we are looking for!


About The Role

Key is committed to providing high quality, flexible, person centred services to people who have a wide variety of support needs including, learning disabilities, autism, young people in transition and people who have mental health support needs. Some of the individuals we support have complex needs we focus on positive outcomes to help people maintain and improve their lives at home and in the wider community.

We are seeking a highly motivated, imaginative and enthusiastic individual with a true commitment to personalisation to join our established local management team in Stranraer.

The Team Manager role will include providing direct care and support, as well as support planning and monitoring the quality of services provided to a number of supported people. It will also include managing, mentoring and providing day to day support and supervision to worker teams across the service.

The successful candidate will be able to work creatively and flexibly to provide positive leadership and support to their teams.

Evening, weekend work and overnight support responsibilities are required as well as at times on-call support to workers out with ‘normal working hours’.

Our staff are our most important asset as such we offer extensive training and development opportunities, including support to obtain relevant SSSC recognised qualifications.

For further information on the role please contact Laura Mair, Support & Development Manager, by phone on 07436536948 or by email on laura.mair@key.org.uk


Required Criteria


Skills Needed


About The Company

People we support are actively involved in everything we do through our strong partnership with TAG (The Advisory Group) – a Scottish Charitable Incorporated Organisation run by disabled people. TAG supports people to play a central role, alongside our Board of Directors, in shaping the strategic direction of the organisation and ensuring the quality of our services. You can find out more about Key and TAG’s partnership here.


Company Culture

For over 30 years, Key has been making a positive impact in the lives of countless individuals across Scotland. Their commitment to person-centered support and community inclusion continues to be a driving force behind their work.


Company Benefits

  • 31 days annual leave inclusive of public holidays

  • Public holidays are paid at double time

  • Company sick pay

  • Full training provided

  • Fully funded SVQ qualification with support given to achieve this

  • Paid PVG Membership

  • Eligible to apply for Blue Light Card/Blue Light Ticket Schemes offering discounts and savings

  • Registered with Concert for Carers

  • Eligible to register for a Costco Membership

  • Credit Union Membership

  • Cycle to Work Scheme

  • Employee Assistance Programme

  • Pension Contributions

  • Charity Worker Discounts

Vacation, Paid time off, Paid sick days, Cycle to work, Competitive salary, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Social Opportunities, Employee Recognition Scheme, Progression opportunities


Salary

£31,877.00 – £35,372.00 per year

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Team Manager

14/01/2025
full-time
Apply Now
Deadline date:
£31877 - £35372 / year

Job Description

Please review the attached job description.

About The Role


About the role

Are you passionate about making a positive difference in people’s lives?

Are you an experienced worker in health or social care, looking for an exciting and challenging personal development opportunity?

Do you have excellent leadership qualities and a willingness and appetite for your own learning and development?


If your answer to these questions is “YES”– you may be the person we are looking for!

Key is a leading social care organisation that provides high quality, flexible support, to people with disabilities, some of whom have complex needs. We provide Self-Directed Support that has a clear focus on positive outcomes, tailored to meet individual needs of the people we support.

Key have worked in Dumfries and Galloway for around 40 years. We have an office base in Dumfries town, and provide direct support to people in Dumfries, Upper Nithsdale and Lochmaben. Due to service expansion, we are seeking a highly motivated, imaginative, and enthusiastic individual, with a true commitment to personalisation, to join our management team in Nithsdale.

In addition to providing some direct support to individuals, the successful candidate will lead and manage a small team(s) of workers who provide personalised support to a number of individuals with a range support needs, gifts and talents.

As part of our established and supportive management team, you will take a lead role in planning, co-ordinating and monitoring support to a number of people.

Our staff are our most important asset and as such we offer extensive training and development opportunities, including support to obtain relevant SSSC recognised qualifications.

You will be part of a supportive, local team and will receive:

  • 38 days annual leave, inclusive of public holidays
  • Organisation sick pay
  • Pension Contributions
  • Paid PVG Membership
  • Eligible to apply for a Blue Light Card/ Blue Light Ticket Schemes offering discounts and savings
  • Registered with Concert for Carers
  • Eligible to register for a Costco Membership
  • Credit Union Membership
  • Cycle to Work Scheme
  • Employee Assistance Programme

The post includes evening and weekend working.

We know applying for a new job is difficult and that it’s hard to take that first step, so if you would like more information or help you can contact Richy Lewis on richy.lewis@key.org.uk or 07515926480


Required Criteria


Skills Needed


About The Company

People we support are actively involved in everything we do through our strong partnership with TAG (The Advisory Group) – a Scottish Charitable Incorporated Organisation run by disabled people. TAG supports people to play a central role, alongside our Board of Directors, in shaping the strategic direction of the organisation and ensuring the quality of our services. You can find out more about Key and TAG’s partnership here.


Company Culture

For over 30 years, Key has been making a positive impact in the lives of countless individuals across Scotland. Their commitment to person-centered support and community inclusion continues to be a driving force behind their work.


Company Benefits

  • 31 days annual leave inclusive of public holidays

  • Public holidays are paid at double time

  • Company sick pay

  • Full training provided

  • Fully funded SVQ qualification with support given to achieve this

  • Paid PVG Membership

  • Eligible to apply for Blue Light Card/Blue Light Ticket Schemes offering discounts and savings

  • Registered with Concert for Carers

  • Eligible to register for a Costco Membership

  • Credit Union Membership

  • Cycle to Work Scheme

  • Employee Assistance Programme

  • Pension Contributions

  • Charity Worker Discounts

Vacation, Paid time off, Paid sick days, Cycle to work, Competitive salary, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Social Opportunities, Employee Recognition Scheme, Progression opportunities


Salary

£31,877.00 – £35,372.00 per year

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Team Manager

14/01/2025
full-time
Apply Now
Deadline date:
£31877 - £35372 / year

Job Description

Are you an experienced worker in health or social care and are looking for an exciting and challenging personal development opportunity?


Do you believe that people with disabilities should have the same opportunities in life as everyone else and are you passionate about making a positive difference in people’s lives?


If your answer to these questions is “Yes”, then you may be the very person we are looking for!


About The Role

Key is committed to providing high quality, flexible support services to people who have a variety of support needs and disabilities, some of whom may have complex health needs. We have a focus on positive outcomes for the individuals we support.

Due to the ongoing growth and development of our existing services in South and East Ayrshire we are seeking a highly motivated, imaginative, and enthusiastic individual with a true commitment to join our established local management team initially based in Ayr.

In addition to providing direct support to individuals, the main responsibilities of the Team Manager role include helping to plan, co-ordinate and monitor services provided to a number of people. Also, to support, supervise and manage the workers who are providing support to these individuals.

The successful candidate will be able to work creatively and flexibly to provide positive leadership and support to their teams, enabling them to deliver high-quality person-centred support.

Evening, weekend work and overnight support responsibilities are required as well as support to workers out with ‘office working hours’.

Our staff are our most important asset as such we offer extensive training and development opportunities, including support to obtain relevant SSSC recognised qualifications.

For further information on the role please contact Vicky McNamara, Support & Development Manager on 07774556677 or at vicky.mcnamara@key.org.uk


Required Criteria


Skills Needed


About The Company

People we support are actively involved in everything we do through our strong partnership with TAG (The Advisory Group) – a Scottish Charitable Incorporated Organisation run by disabled people. TAG supports people to play a central role, alongside our Board of Directors, in shaping the strategic direction of the organisation and ensuring the quality of our services. You can find out more about Key and TAG’s partnership here.


Company Culture

For over 30 years, Key has been making a positive impact in the lives of countless individuals across Scotland. Their commitment to person-centered support and community inclusion continues to be a driving force behind their work.


Company Benefits

  • 31 days annual leave inclusive of public holidays

  • Public holidays are paid at double time

  • Company sick pay

  • Full training provided

  • Fully funded SVQ qualification with support given to achieve this

  • Paid PVG Membership

  • Eligible to apply for Blue Light Card/Blue Light Ticket Schemes offering discounts and savings

  • Registered with Concert for Carers

  • Eligible to register for a Costco Membership

  • Credit Union Membership

  • Cycle to Work Scheme

  • Employee Assistance Programme

  • Pension Contributions

  • Charity Worker Discounts

Vacation, Paid time off, Paid sick days, Cycle to work, Competitive salary, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Social Opportunities, Employee Recognition Scheme, Progression opportunities


Salary

£31,877.00 – £35,372.00 per year

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Matalan

Team Manager

08/01/2025
full-time
Apply Now
Deadline date:
£24332 / year

Job Description

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

About The Role

As a Team Manager at Matalan you’ll be a key role model in our stores, showcasing our Matalan Values and behaviours whilst optimising sales and leading a high performing, energetic and adaptable team.

You’ll be coaching and motivating team members as an integral part of the store management team. As the store Team Manager you’ll also have responsibility for the running of the store in the absence of the store Manager and will use feedback from customers to create a great shopping experience.

If you’re looking for a successful career in Retail Management, a Team Manager role at Matalan could be a great start!

You’ll be…

  • Driving sales targets and will explore sales opportunities
  • A Role Model of outstanding Customer Service, Matalan Values and have a real passion for Retail
  • Leading the implementation of seasonal layouts and visual guidelines throughout the store
  • Opening and closing the store
  • Up-skilling team members, giving regular feedback to drive performance

About You

To be part of our team, we’d like you to….

  • Have experience in a similar role in Fashion or Homeware Retail
  • Be a confident communicator who understands how to engage and motivate others
  • Have a good understanding of Visual Merchandising (VM)
  • Have a proven ability to identify sales opportunities and drive new ideas
  • Have good knowledge of operational processes and procedures within retail while remaining conscious of costs
  • Be able to work under pressure and be adaptable to change

Benefits

In addition to competitive salaries, we also offer the below core benefits:

  • 20% colleague discount, which increases with length of service
  • Thrive Recognition Scheme
  • Wellbeing support provided by the Retail Trust
  • Life Assurance
  • Retail Rewards platform offering discounts for other retailers
  • Pension Scheme
  • Access to a wide range of career development
  • Additional benefits may apply depending on your role and area of the business

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Key & community lifestyles

Team Manager

06/01/2025
full-time
Apply Now
Deadline date:
£31877 - £35372 / year

Job Description

Please see attached job description.


About The Role


About the role


Job description

Are you passionate about making a positive difference in people’s lives and about the opportunities that Self-Directed Support brings to support each person’s individual journey?

Are you an experienced worker in health or social care, looking for an exciting and challenging personal development opportunity?

Do you have excellent Leadership qualities and a willingness and appetite for your own learning and development?


If your answer to these questions is “YES”– you may be the person we are looking for!

Key is a leading social care organisation that provides high quality, flexible support, to people with disabilities, some of whom have complex needs. We provide Self-Directed Support that has a clear focus on positive outcomes, tailored to meet individual needs of the people we support.

We are seeking a highly motivated, imaginative, and enthusiastic individual, with a true commitment to personalisation, to join our established, integrated management team in Glasgow.

In addition to providing some direct support to individuals, the successful candidate will lead and manage a small team(s) of workers who provide personalised support to a number of individuals with a range support needs, gifts and talents.

As part of our established and supportive management team, you will take a lead role in planning, co-ordinating and monitoring support to a number of people.

Our staff are our most important asset and as such we offer extensive training and development opportunities, including support to obtain relevant SSSC recognised qualifications.

You will be part of a supportive, local team and will receive:

  • 38 days annual leave, inclusive of public holidays
  • Organisation sick pay
  • Pension Contributions
  • Paid PVG Membership
  • Eligible to apply for a Blue Light Card/ Blue Light Ticket Schemes offering discounts and savings
  • Registered with Concert for Carers
  • Eligible to register for a Costco Membership
  • Credit Union Membership
  • Cycle to Work Scheme
  • Employee Assistance Programme

The post includes evening and weekend working as well as support to local managers and other workers out with normal working hours.

If you would like to have an informal chat or to find out more, please contact Tommy Paterson, Area Manager, at: tommy.paterson@communitylifestyles.org


Closing date for completed applications is Monday 27th January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.


Required Criteria

  • Previous experience working in a Social Care setting


Skills Needed


Salary

£31,877.00 – £35,372.00 per year

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Matalan

Team Manager

16/12/2024
full-time
Apply Now
Deadline date:
£24332 / year

Job Description

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

About The Role

As a Team Manager at Matalan you’ll be a key role model in our stores, showcasing our Matalan Values and behaviours whilst optimising sales and leading a high performing, energetic and adaptable team.

You’ll be coaching and motivating team members as an integral part of the store management team. As the store Team Manager you’ll also have responsibility for the running of the store in the absence of the store Manager and will use feedback from customers to create a great shopping experience.

If you’re looking for a successful career in Retail Management, a Team Manager role at Matalan could be a great start!

You’ll be…

  • Driving sales targets and will explore sales opportunities
  • A Role Model of outstanding Customer Service, Matalan Values and have a real passion for Retail
  • Leading the implementation of seasonal layouts and visual guidelines throughout the store
  • Opening and closing the store
  • Up-skilling team members, giving regular feedback to drive performance

About You

To be part of our team, we’d like you to….

  • Have experience in a similar role in Fashion or Homeware Retail
  • Be a confident communicator who understands how to engage and motivate others
  • Have a good understanding of Visual Merchandising (VM)
  • Have a proven ability to identify sales opportunities and drive new ideas
  • Have good knowledge of operational processes and procedures within retail while remaining conscious of costs
  • Be able to work under pressure and be adaptable to change

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Marlowe src

Team Manager

28/11/2024
full-time
Apply Now
Deadline date:
£27300 - £27300 / year

Job Description

Service Desk Team Manager

Elogs

Location: Office based – St Ives, Cambridgeshire

Salary: £27,300

Job Type: Full time

Hours: Monday to Friday 8:30am – 5pm, On call cover and 1 week in 4 for weekend cover

Job Description

About Us

At Elogs, we enable our clients to maximise their buildings’ performance by providing support around the clock. With our team of experienced problem solvers and our unrivalled platform, you gain full control of your facilities’ performance. Confidence and reliability isn’t a question – it’s guaranteed.

We give our clients the people and technology they need to manage their assets and deliver outstanding experiences around their built environment. Embedded in your business, we own jobs from start to finish and take full control of your service providers. This empowers you to focus on unlocking the potential of your assets. Freedom – the Elogs way.

About the role

We’re looking for a Service Desk Team Manager to oversee the daily operations of their service desk team, ensuring efficient, high-quality support for clients. You’ll determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service requests. By monitoring performance metrics and customer satisfaction, you’ll identify areas for improvement and implement strategies to enhance service delivery.

As our Service Desk Team Manager, you’ll be responsible for growing and developing your team by providing training, mentorship, and fostering collaboration to meet team and business goals.

What you’ll be doing

· Oversee and manage the daily operations of your service desk team, ensuring SLAs and KPIs are achieved for client accounts.

· Set priorities, delegate tasks, and ensure timely resolution of technical issues and service requests.

· Track key metrics like response times and customer satisfaction to evaluate team performance.

· Identify inefficiencies and implement strategies to enhance service delivery and support processes.

· Provide training, mentorship, and support to foster a skilled and collaborative team environment.

· Act as a point of escalation for client queries and complaints ensuring smooth resolution of complex problems.

· Create, update, and enforce service desk policies, processes and procedures to optimize operations.

· Balance operational efficiency with user satisfaction by maintaining a focus on delivering high-quality service.

· Ensure the team has the necessary tools, systems, and resources to perform effectively.

· Generate and present weekly reports on team performance, challenges, and service desk statistics.

· Collaborating with other Team Managers to ensure ample cover of duties and to work collectively as a team across the Service Desk

· Attend client meetings as and when required

· Provide on-call out of hours escalation support (Nights & Weekends) on a rota basis

About you

· You’re an engaging people manager – you have experience managing and developing a team to deliver outstanding customer satisfaction rates and to develop their careers within a business

· You’re great with customers – you have proven experience providing efficient and high-quality customer service

· You’re a proactive problem solver – you’re curious, you ask why and aim to spot issues before they occur, focussing on implementing solutions

· You’re a great communicator – you listen to customers, and you can adjust your language to suit different audiences

Why join us?

People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.

Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.

Our Benefits:

· Annual leave: 25 days of annual leave, plus bank holidays.

· Wellbeing: Simply Health plan, gym discounts, and an Employee Assistance Programme.

· Flexibility: Charity days and religious holiday swaps.

· Learning: Online learning resources and professional development support.

· Extras: Cycle-to-work scheme and retail discounts.

Job Types: Full-time, Permanent

Pay: £27,300.00 per year

Benefits:

  • Bereavement leave
  • Casual dress
  • Company events
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Referral programme

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Experience:

  • Team management: 1 year (required)
  • Customer service: 3 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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