Central Operations Coordinator

Job Description

Job Title: Central Operations Coordinator

Location: Head Office in NW10 and Hub Station in Central London

Salary: £30,000 – £32,000 per annum

Reports to: Head of Operations

About the Role:

We are seeking a highly motivated and organised Central Operations Coordinator to join our growing team. In this critical role, you will be responsible for the smooth and efficient day-to-day operations of our delivery network, ensuring customer satisfaction and driver engagement.

Key Responsibilities:

• Driver Coordination: Schedule and manage driver shifts, ensuring optimal coverage across all delivery routes.
• Communication: Maintain clear and consistent communication with drivers and clients via phone, email, and internal messaging platforms (Slack, Telegram).
• Quality Control: Conduct regular quality checks on deliveries, monitor driver performance, and address any issues promptly.
• Driver Support: Provide support to drivers with any delivery-related issues, ensuring their concerns are addressed effectively.
• Compliance: Ensure all drivers comply with company policies and relevant legislation, including vehicle inspections and document checks.
• Client Relations: Build and maintain strong relationships with clients, proactively communicating any delivery updates or potential disruptions.
• Data Management: Maintain accurate records of all driver activity, including shifts, deliveries, and performance data.
• Training & Development: Conduct on-site training for new drivers and provide ongoing support to existing drivers.
• Continuous Improvement: Actively seek opportunities to improve operational efficiency, driver satisfaction, and customer experience.

About You:

• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Strong organisational and time-management skills with the ability to prioritise tasks effectively.
• Proficient in Microsoft Office Suite and comfortable using various software applications.
• A proactive and problem-solving approach with the ability to work independently and as part of a team.
• A full UK driving licence is essential.
• Experience within the logistics or delivery industry is highly desirable.
• Excellent customer service skills.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and growing company.
• Contribute to a sustainable and environmentally conscious business.

To Apply:

Please submit your CV and a covering letter outlining your relevant experience and why you are interested in this role.

Please note: This role requires working 6 days per week, including Saturdays.

Equal Opportunities:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientationor age.

Job Type: Full-time

Pay: £30,000.00-£32,000.00 per year

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person