Decathlon
Circular Hub Leader
Job Description
International. Sport enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport.
At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world’s largest sports retailers headquartered in France, we specialise in creating sport products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!
We are seeking a dynamic and results-driven Circular Economy (CE) Leader to join our team and champion sustainability at the core of our operations.
As a CE Lead, you will manage the performance of our CE hub, ensuring every product finds a second life while delivering exceptional customer satisfaction. If sustainability excites you, and you thrive in a fast-paced retail environment, we’d love to hear from you!
YOUR RESPONSIBILITIES:
- Actively drive Store CE KPIs & TO performance – providing daily updates to the CE Hub team
- Analyse CE performance and debrief with CE team weekly. Provide performance updates at Store Management team meetings
- Agree and implement action plans where necessary to improve performance
- Monitor CE Commercial performance vs trajectory – discuss performance daily with CE team
- Ensure 100% diagnosis of all products in the CE hub and monitor % of correct diagnosis Increase the ATV within the CE Hub, through:
- Driving the sales of DIY products and repair packages
- Ensuring the margin of buyback products through effective & accurate product grading
- Ensuring the longevity & profitability of rental products through efficient product maintenance and subsequent sales via Second-life
- Effectively refurbishing buyback products to achieve the highest possible TO
- Ensure accurate operational processes across all CE Channels – Rental, Repair and Resell
- Ensure the most up-to-date CE Hub merchandising concept is implemented in-store and actively emphasise the circular services related to the store commercial policy
- Ensure the correct procedures are followed for each of the CE Channels. Resolving issues in understanding processes as they occur
- Implement resources plan in line with Central CE team guidance to ensure all CE hub activity is appropriately resourced
- Ensure the correct grading and pricing strategy for BuyBack and SecondLife is followed
- Implement key processes as follows:
- Booxi and iCare best practice to increase CE hub efficiency
- Ensure the rental quality control procedure is carried out after each rental order
- Ensure the second life & buyback stock is treated/processed to be put on sale
- Integrate circularity within the daily actions of the store by developing a “can do” attitude and embedding the CE Business strategy across the store
- Redefine the workshop from a single skilled cycle’s workshop to a multi-skilled multi-sport service area able to support our circular projects and customers
- Ensure all teammates have access to the relevant tools and the recommended training pathway has been followed
- 100% of the CE Hub team trained on correct iCare processes
- 100% of IM’s in place to ensure focus on personal development against the agreed training path
- 100% of the team is trained on how to process & treat a rental order
- 100% of the team is trained on how to process a buyback
- Reinforce the correct procedures in store to ensure the product repair & saved rate targets are achieved
- Support & drive the growth of circular services through customer retention
- Increase the volume and quality of reviews relating to CE channels. Following up on negative reviews as appropriate
- Support Regional CE leader with community initiatives and events
- Deliver first-class customer service, with a “can do” attitude and seek reviews from all CE customers
- Support Regional and UK-wide circular initiatives
THE PROFILE WE’RE LOOKING FOR:
- You possess excellent leadership skills and a results-driven mindset.
- You have a strong passion for sustainability and circular economy principles
- You are confident in analysing data and using insights to drive performance improvements
- You excel at delivering outstanding customer service and building customer retention
- You have experience training and developing teams to align with operational standards and tools
- You are an effective communicator, comfortable presenting updates and collaborating with management teams
- You are highly organised, detail-oriented, and capable of implementing action plans to achieve targets
- You thrive in a fast-paced, dynamic retail environment
- You demonstrate adaptability and a proactive approach to solving challenges and improving processes
ADDITIONAL INFORMATION:
This is a remote role that requires the successful candidate to work at our flagship store in Surrey Quays, London. The role involves working standard retail hours, including evenings and weekends.
BENEFITS
Get to enjoy the following benefits and perks:
- Healthy discounts on all Decathlon goodies
- Fun weekly Staff Sports/Activities
- Pedal your way to work with the Cycle-to-Work Scheme
- Dive into top-notch training at Decathlon Academy
- Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
… and many more