Missing link
Female* Mental Health Crisis Workers
Job Description
1.1 JOB ACCOUNTABILITIES Build trusting and collaborative relationship with the service user Work closely with carers, families and children and other services directly involved with service users, carers if appropriate. Carry out role adhering to Mental Health Bristol Partnerships policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach Co-produce, update, implement and review a crisis plan, relapse prevention and other self-management tools e.g. Wellness Recovery Action Plan (WRAP), in partnership with services in line with best practise. Implement the recovery plan and inform any review, working jointly with the Assessment and Recovery Team Recovery Navigator/Care Co-ordinator, in partnership with service users in line with best practice.
Undertake defined interventions to enable the person to meet their daily living skills, physical, mental health, social care and wellbeing needs. Undertake defined interventions to enable the person to meet their daily living skills, physical, mental health, social care and wellbeing needs. Coordinate support, refer and liaise effectively with all professionals, agencies and other parties involved in service users support in order to deliver the crisis support package. Work closely with colleagues within the service (including in-patient services) and build strong partnership working with other agencies such as GPs housing agencies, Health and Social Care, Voluntary and Community Service.
Support/facilitate service users to access services. Have up to date safeguarding training and ensure that Safeguarding policies and procedures are fully adhered to and that a Think Family Approach is embedded within working practice. Enable delivery of the crisis and recovery plans and to enable service users to make informed decisions about their mental wellbeing, maximising their independence and providing advocacy role where appropriate. Build trusting and collaborative relationship with the service user.
Work in a culturally sensitive way for all service users, tailoring service to meet their individual needs, challenging stigma and discrimination, advocating for person if appropriate, and ensuring up to date community knowledge. Work with a range of needs, LGBT service users, disabled people and with people with a range of backgrounds and ethnicity. Provide specialist support to women using the service and advice and guidance to other team members regarding womens mental health issues. Provide specialist support and screening regarding domestic abuse/sexual violence and provide advice and guidance to the team on pathways into DVA and sexual violence services.
Participate actively in supervision and reflective practice. Proactively seek advice and support from colleagues and other agencies as relevant. Promote and facilitate service user involvement and inclusion within Mental Health Bristol and the community in line with Mental Health Bristol Partnership objectives. Contribute to project work, development initiatives and implementation of policies and procedures with guidance from Team Manager and Partnership and Recovery Development Managers.
Prioritise own workload to ensure deadlines are met and a quality, responsive service is provided. Manage, caseload, documentation and time effectively, ensuring up to date, clear and accurate record keeping in line with MHB policies, making best use of supervision, training and staff development. Ensuring up to date and clear record keeping in line with policies. Collaborate with other team members to maximise service performance, meet targets and Service Level Agreements and promote effective communication and teamwork.
Work within rota system including regular evenings and weekend working. This is a 24 hour, 7 days per week service. Bank holiday working will be required. Contribute to Recovery College delivery and promote college activities to Service Users, family, carers and enable access.
Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individuals recovery.