Morgan sindall plc

Resident Liaison Officer

21/01/2025
full-time
Apply Now
Deadline date:
£28000 - £28000 / year

Job Description

Permanent – Full Time

We are looking for a motivated Resident Liaison Officer to join our team in Westminster


About the role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you’ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.


About You

Candidates will have experience as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you’ll have excellent verbal and written communication skills and will be IT literate.

You must hold a clean full UK driving licence for a minimum of 12 months.


Benefits

  • Profit Share Discretionary Annual Bonus Scheme
  • 26 Days Holiday & Bank Hols
  • Enhanced Pension Plan
  • Private Medical Insurance (Including 24hr GP)
  • Life Assurance
  • Share Save
  • Enhanced Maternity & Paternity Pay
  • Work Perks Discounts & Vouchers
  • Buy & Sell Holiday
  • Flexible Working & Flexible Bank Holidays
  • Cycle to Work
  • Volunteering (2 days paid)
  • Learning & Development Opportunities
  • Extensive Wellbeing Support, including EAP
  • Loyalty & Values Awards
  • Funded Professional Subscription


About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.


MSPS are proud to support the resettlement of armed forces personnel.


We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

INDSP

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Mears group

Resident Liaison Officer

18/12/2024
full-time
Apply Now
Deadline date:
£28917 / year

Job Description

Annual salary: up to £28,917.00

Resident Liaison Officer
Thurrock
Full Time Permanent
Salary up to £28,917 per annum
42.5 hours per week Monday – Friday
We are thrilled to announce that Mears has been awarded a prestigious Net Zero Retrofit project delivering SHDF 2.2 works on behalf of our client Thurrock Council! This significant achievement underscores our unwavering commitment to excellence in delivering top-tier facilities maintenance and social housing services. The Thurrock SHDF 2.2 project is a cornerstone initiative aimed at enhancing the quality and sustainability of social housing in the Thurrock area. The project focuses on improving housing standards and implementing energy saving solutions for the community. Our dedicated team will be at the forefront, driving energy efficiency and improving living standards for residents
About the Role:
As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.
Role Criteria:
  • Provide a front-line professional service to all customers – pro-actively deliver a positive face to face experience
  • Experience of handling multiple tasks in a high volume in a rapidly changing environment
  • Coordinate and deliver all customer operational related tasks and communication materials as appropriate
  • Ensure customer appointments are attended on time and to standard
  • Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively
  • Support customer engagement activities across all channels
  • Support Customer Service Centre with resolution of front-line complaints and queries
  • Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations
  • Convey accurate and timely information to customers and operational team, in clear simple terms
  • Ensure customers opinions are acknowledged and feedback into operational teams – champion customer insight solution
  • Experience of developing and delivering service improvements
  • Experience of partnership /alliance /collaborative working
  • Good time management, planning & organisational skills
  • Experience of working with computerised systems
  • Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills
  • Experience of delivering community projects
Benefits we can offer you
  • 25 days annual leave plus bank holidays
  • Company Van and Fuel Card
  • Uniform
  • Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies
To apply, follow the link below or to discuss your application further please contact Laura Crosby on

laura.crosby@mearsgroup.co.uk
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before commencement of employment.

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