Cluster Manager

Job Description

* Please note: this position will be for East Coast and Hull, which includes our Bridlington Service.

About Us

Moorview Care is a team of dedicated, kind and talented individuals who are passionate

about achieving positive outcomes for people with learning disabilities, autism, mental health and multiple complex needs.

We support people in their own homes (we call this Supported Living) and in the community, enabling individuals to live a full and varied life. The people we support are empowered to have choice and control over their own lives and our team plays a huge role in enabling people to achieve this. We are advocates for the rights of those who require additional support.

We’re a family-owned and run organisation that has been established for over 25 years. We have grown our services organically and now have 15 locations across Whitby, Scarborough, Bridlington, & Hull.

We pride ourselves on high-quality, person-centred support that we deliver around the clock.

Purpose of Role

We are looking for someone who can lead by example and provide high-quality person-centred care and support in a supported living setting for individuals with complex care needs, including autism and behaviours of concern. You will lead and manage a set cluster of Moorview Care’s supported living services, ensuring the team delivers safe, compliant and effective care and support.

Eligibility Requirements

• Have values aligned to Moorview Care and display the behaviours associated with those values.
• Willingness to work flexibly and to keep knowledge and skills up to date.
• Level 3 qualification in H&SC or above, Level 5 desirable.
• Willingness to work flexibly and to keep knowledge and skills up to date.
• Enhanced Disclosure from the Disclosure and Barring Service.
• Desirable – Full driver’s licence with no more than 6 points and Class 1 business insurance (expenses paid for insurance where necessary).

Day to Day Duties & Activities

• Facilitate Co production with our clients including the participation of the development of Moorview Care.
• Drive best practice in Services. Implement best practice initiatives.
• Maintain relationships with key external professionals and families.
• Attends and actively participates in regional forums representing Moorview Care.
• Support with the opening of new service and increased commissioned hours.
• Contribute to growth plans, highlighting Service strengths and weaknesses that may impact growth.
• Review daily living support needs for clients and attend client reviews.
• Responsible for coordinating all clients have a HAP with regular reviews and health checks as required.
• Responsible for coordinating clients’ Communications Passport who require one.
• Responsible for communicating client goals, then checking progress.
• Review support plans, contributing as appropriate, to ensure they are fit for purpose and support the needs of the client.
• Responsible for Support Plan sign off.
• Coordinate and attend client reviews.
• Responsible for ensuring the appropriate preparations have been done in readiness for any client review.
• Support the creation and implementation of transitions.
• Participate in assessments, attend discharge meetings and CPA/MDT reviews.
• Responsible for the creation of the PBS plan, ensuring they are fit for purpose and support the needs of the client.
• Review of PBS reports and completion of Behaviour Incident Reports.
• Undertake team debriefs in line with risk.
• Approve monthly finance audits and set actions required.
• Complete quarterly audits on client finances and expenditure.
• Approve and sign off client Risk Assessments.
• Write and review Risk Assessments for high risk scenarios and situations.
• Complete quality assurance checks of accurate Service record keeping in line with QAF.
• Deliver a service in line with the Moorview Care Standard, our code of conduct and overall quality and performance expectations.
• Undertake health & safety checks, reporting any concerns and repairs where required
• Contribute to RIDDOR reports.
• Undertake reporting required by the Landlord.
• Ensure team compliance and due diligence to all policies and procedures.
• Contribute to the Single Assessment Framework Report.
• Follow safeguarding procedures and action safeguarding concerns.
• Attend Safeguarding planning meetings and client case meetings as needed.
• Undertake meds competencies, error investigations and audits for medication records.
• Attend client medication reviews where required.
• Monitor and report any building repairs, maintenance or concerns.
• Undertake driver checks to ensure the team are eligible to drive the company vehicles.
• Report data protection and confidentiality breaches in line with procedure.
• Implement actions and procedures where necessary.
• Undertake complaints investigations in line with procedure.
• Implement any outcomes from complaints or concerns.
• Actively participate, create an agenda, and take notes for team meetings, chair where appropriate.
• Attend Operational Management Meetings.
• Responsible for constructing a suitable rota.
• Review commissioned hours, review and complete the rota, authorising changes.
• Monitor progress and ensure completion of induction of new starters and the Job Induction Programme documentation.
• Write and deliver probation reviews as required.
• Monitor and update the People Compliance Tracker.
• Conduct supervisions, ad-hoc documented discussions, team debriefs, annual performance & development reviews (APDR’s), personal development plans (PDP’s), Return to Work Interviews (RTWI) and any other 1-2-1 discussions with the team where required.
• Be part of a regional on-call rotation team.
• Responsible for the management of annual leave.
• Responsible for recruitment; chair interviews, and monitor resourcing for Services
• Responsible for ensuring team members are suitably trained and training is booked and recorded in a timely manner.
• Monitor the Training Matrix to ensure team training compliance.
• Contribute to the Learning Needs Analysis documentation.
• Monitor resourcing hours for payroll purposes, highlighting any discrepancies as required.
• Complete checks on billable and nonbillable hours.
• Ensure the rota system accurately reflects billable hours.
• Monitor and actively promote efficiencies, demonstrate financial awareness and be accountable for Service spend.
• Complete a monthly petty cash audit.
• Be able to drop in to perform all duties of all members within the team.
• Have an awareness of and act in accordance of CQC requirements.
• Support with CQC Inspections.
• Contribute to the PIR as required.
• Contribute to project proposals for annual business planning.
• Contribute as a collaborator to the delivery of projects associated with the delivery of our Strategic Priorities and Objectives.

Job Types: Full-time, Permanent

Pay: £32,000.00 per year

Benefits:

• Casual dress
• Cycle to work scheme
• Referral programme

Schedule:

• Day shift
• Monday to Friday

Work Location: In person