Loyalty Executive

Job Description

Are you passionate about delivering exceptional customer experiences? Are you ready to take the next step in your career with a company that values innovation, growth, and excellence? At Mon Motors Group, we’re proud to partner with some of the most iconic automotive brands in the industry. With exciting new developments and increasing demand for our world-class products, we’re expanding our team and looking for a talented Loyalty Executive to join our renewals team at Bath Volkswagen.

This is a full-time role offering 45 hours per week, including two Saturdays per month. It’s your chance to thrive in a dynamic, customer-focused environment while building a rewarding career with an established and growing brand.

What You’ll Be Doing:

· Engaging with our loyal customer base, both digitally and face-to-face, in our state-of-the-art showroom.

· Managing brand-generated leads while also proactively reaching out to customers with exciting offers tailored to their needs.

· Building strong relationships, turning interest into sales, and delivering a memorable customer experience every step of the way.

· Achieving—and exceeding—performance goals in a supportive and collaborative environment, with guidance and encouragement from our management team.

What We’re Looking For:

To shine in this role, you’ll bring:

· Confidence and strong influencing skills, with the ability to convert inquiries into successful sales.

· A proven background in customer service, with a knack for building long-term relationships and earning trust.

· Fantastic listening skills and the ability to understand and meet customer needs.

· A passion for personal and professional growth, with a willingness to learn, develop, and embrace our processes.

· Exceptional attention to detail, strong administrative skills, and computer literacy.

· Self-motivation, the ability to work independently, and a drive to deliver outstanding results.

Whether you’re a seasoned senior sales executive or a high performer ready to step up, this role is your chance to shine in a fast-paced, exciting environment.

Why Join Us?

At Mon Motors Group, we believe in supporting our people and creating an environment where talent thrives. You’ll be part of a team that values your contributions, invests in your success, and celebrates your achievements. We offer a vibrant and collaborative workplace, ongoing professional development opportunities, and the chance to work with some of the most prestigious brands in the automotive industry.

Benefits:

We’re proud to offer a competitive package that rewards your hard work:

· Attractive Pension Scheme

· Company Car

· Life Assurance Scheme

· 30 days holiday (including bank holidays), increasing with service

· Car Benefit Scheme (available for immediate family members)

· Employee Discounts on vehicles, parts, and servicing

Next Steps:

If your application is successful, we’ll complete employment checks before you start. These may include verifying your recent employment, address, and credit history, as well as conducting a criminal record and driving license check.

This is more than just a job—it’s your opportunity to grow, succeed, and be part of a team that’s going places. Don’t miss your chance to join us at Bath Volkswagen.

Apply today, and let’s drive your career to new heights!

Job Types: Full-time, Permanent

Pay: £21,200.00-£45,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus

Benefits:

• Company car
• Company pension
• Employee discount
• Life insurance

Experience:

• Sales: 1 year (required)
• Automotive Sales: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: Loyalty Executive, Bath VW