Steward/ess (Crew)

Job Description

Fixed term contract 3 Months

Who we are

Momentum Services Ltd is a company where our people are the wealth of our company.

This is an exciting opportunity to join our onboard services team as a crew member (Steward/ess), working onboard Eurostar trains providing world-class customer service. We are a multicultural company with a friendly, family atmosphere.

This is a fantastic chance to help us in our goal of creating a world-class catering and customer service for our client, Eurostar.

Your New Role

This is a demanding yet rewarding role, where you will travel onboard Eurostar services delivering an excellent service to passengers. You will work in either Eurostar Plus or Eurostar Premier to start with and then may be trained in our Eurostar Café. No matter where you are working, you will wow our customers, who come from a range of different cultures with your fantastic people skills and ensure you give them a journey to remember.

You will be a great team player as often unexpected things can happen onboard, so our people work together to find a solution, all whilst travelling at up to 320km/ per hour!

You will also ensure our passengers and your fellow colleagues are kept safe, by always following our health and safety and working procedures.

Your key responsibilities

· Provide world-class customer service to all passengers, but adhering to our procedures and policies at the same time

· Play your part in ensuring a safe working environment

· Work as part of a team to solve issues and ensure passengers have a seamless journey

· Report any issues to the Purser in charge of the service

· Ensure you always look the part and are always groomed to our high standards, wearing your uniform with pride

Essential criteria

· You must be able to speak both English and French to a good standard, although French is not compulsory

· Experience in delivering amazing customer service

· Experience of working as a team to solve an issue

Personal Qualities:

· Great interpersonal skills

· Amazing customer service skills

· Team player

· Resilient

· Consistent

· Problem solving orientated

· Proactive

Please note that we will only consider applicants who:

· Have the right to reside and work in the UK without any restriction and are able to provide a copy of their Home Office residence certificate share code (only for EU applications), or their DBS (non-EU applicants).

· Have passport credentials enabling them to travel to the EU without any restriction (please note that Schengen visas do not allow non-EU employees to cross border while they are on duty), and therefore non-EU applicants will need to be in possession of the correct visas before being considered for cabin crew roles

Please note that Momentum do not offer sponsorship or cover visa costs.

What we will offer

We work on an annualized hours basis, which means you may work more hours during our peak periods than other months. In total you will be contracted for 1820 hours per year, which works out to roughly 151 hours per month. Services run 364 days of the year and start very early and sometimes arrive back very late. Full information will be provided to successful candidates.

You can expect a great working environment and superb benefits to match including: allowance for working days, discounted Eurostar tickets, the opportunity to earn an extra 10% of your basic salary per annum under the Companies PRP scheme, contributory pension scheme, discount in selected shops within St Pancras station and many more!

This is for a fixed term contract for a 3-month period, with the possibility of extensions.

If you feel your skills and experience would fit into this role, we can’t wait to hear from you!

For more information, please visit our website https://www.momentumltd.eu/

Job Type: Fixed term contract
Contract length: 3 months

Pay: From £22,866.39 per year

Additional pay:

• Bonus scheme
• Loyalty bonus
• Performance bonus
• Yearly bonus

Benefits:

• Discounted or free food

Schedule:

• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you authorised to travel for work purposes to France and Belgium without any restriction?
• Are you free to attend one of our interviews at the following dates:

25/01/2025 or,
26/01/2025 or,
01/02/2025 or,
02/02/2025 or,
15/02/2025 or,
16/06/2025

Language:

• French (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person