Installer

Job Description

Casual Installer Technology Enabled Care (TEC)

About the role and team

An exciting opportunity has arisen for an Installer to join our Deployment Team in Mole Valley Life on a casual contract.

The role is within the Customer Service & Deployment Department speaking to Customers Face to Face about our Technology Enabled Care Products & Services and installing them.

You will enjoy working independently, helping our service users and their loved ones feel reassured that they are safe and supported. You will be responsible for assisting our customers by installing telecare equipment and below are some of the tasks that would be undertaken:

What will I be doing?

• Installing Telecare Equipment
• In/outbound Phone calls
• To provide information and signposting to customers and their family and carers, providing support where required to assist the customer to access activities, services and appointments.
• Diary & Time Management
• Installing Home Energy efficient equipment and advice
• Installing Key Safes
• True call Installations
• Video Doorbell Installations
• Collect payments from clients as required and issue receipts in accordance with the Council’s procedures.
• Health and Safety – to work in accordance with the Council’s commitment to provide a healthy and safe working environment including the promotion and implementation of health and safety policies and procedures
• Maintenance Visits
• Hospital to home/Welfare calls
• To undertake promotional events and demonstrations of equipment to groups of people and organisations in the absence of the TECS Projects Officer. (Training will be provided)
• Secure necessary customer details and complete relevant paperwork, producing accurate records and assisting in the production of routine and special reports where required in line with GDPR.
• Undertake Statutory training
• Ability to travel across home counties with no more than a maximum of 6 points and a holder of a full Manual UK Driving License. Use of your own vehicle (Business Insurance Required) Mileage will be covered at the prevailing rate dependent upon fuel type and engine size.

About you
Ideally you will be/have:

Experienced in a working face to face environment with the elderly and the vulnerable also working in an office environment.

Used to working with Microsoft systems such as Word, Excel, Teams.

Excellent customer service and communication skills, with the ability to adapt your style and format to suit different situations and audiences.

An understanding of Technology Enabled Care services is desirable, however all training is provided.
If you are excited about this opportunity, we would love to hear from you. Please take a look at our website below to see our Technology Enabled Care Products & Services.

Independence Technology – Mole Valley Life – https://molevalleylife.co.uk/independence/

Further info
For an informal chat about the role, please contact Peter Quinn (Project Officer) on 07834 051040.
Closing date for applicants: 11.59pm on Sunday 23rd February 2025
Interview dates: To be arranged with the individual

How to apply
Click Apply Now or visit our careers website https://jobs.molevalley.gov.uk/job/casual-installer-technology-enabled-care-tec/ submit your up to date CV along with an optional supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

"Celebrating Diversity and Inclusion for All"

Pay: £14.64 per hour

Expected hours: 1 – 37 per week

Benefits:

• Additional leave
• Bereavement leave
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Sabbatical
• Sick pay
• Store discount
• Work from home

Work Location: On the road

Application deadline: 23/02/2025
Reference ID: TECINSTA