Senior Reception Supervisor

Job Description

Do you love talking to people and consider yourself welcoming yet efficient.? We’re looking for engaging people with good problem-solving skills that can create a safe and welcoming environment that our guests will appreciate. Previous hotel reception experience is a must, & ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest queries and security-based checks… this role will also have a responsibility for overseeing our in-house reservations processes on an ad hoc basis. Interested..? Read on to find out more…

We currently have a permanent contract available for someone that is able to serve as one of our Duty Managers in addition to their receptionist & reservationist duties – so Opera PMS experience is desirable! Our guests stay 7 days a week so we need someone who is available to work a variety of shifts which may include the odd overnight shift (to cover holidays, sickness etc), but will predominantly be day/evening shifts. We are open to discussing flexible working / job share possibilities for this role!

As our Senior Reception Supervisor, your main role will be:

· Serve as the manager on duty as requested, assuming the role of emergency crisis controller and being the first point of contact for any guests requesting to speak to a manager

· Manage all requests we get from guests in a helpful & professional manner

· On an ad hoc basis, support the reservations function with group bookings (so some prior experience in hotel reservations would be desirable!)

· Form part of the daily security team which includes monitoring CCTV and site ‘floor walks’

· Contribute fairly to the teams workload on each shift to ensure seamless service for each guest

The ideal candidate will have:

· Previous experience in a hotel environment using Opera PMS in either reception or reservations

· Excellent problem solving & multi-tasking skills, with the ability to take ownership of all guest safety & queries during their designated DM shifts

· Confidence, professionalism and an engaging personality

· Exceptional attention to detail

About the Hotel

The Copthorne Hotel Plymouth, is located in the heart of the bustling city centre and provides glorious views over Britain’s “Ocean City”. The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe. Club room guests can benefit from luxury toiletries, a daily newspaper, bathrobe and slippers, and a mini bar stocked with complimentary soft drinks. The club package also includes additional privileges, including early check-in and late check-out, and a Club Guest Rewards voucher for 2 complimentary drinks and bar snacks during your stay.

Bentley’s Brasserie offers an informal atmosphere and a menu that focuses on sourcing the very best in local produce. The Gallery Bar is open daily and offers light snacks, afternoon tea and cold beverages.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

· Group Personal Pension Plan

· Life Assurance

· Meals Provided on Duty

· Employee Discounted Accommodation

· Employee Discount on Food & Beverage and Hotel Restaurants

· Friends and Family, (discounted) Accommodation Rate

· Season Ticket Loan Scheme

· Length of Service related holiday scheme

· Uniform (Laundry / Dry Cleaning for Uniform)

· Eye Care Vouchers

· Long Service Awards

· Employee of the Month / Year

· Recommend a Friend Scheme

· Subsidised Car Parking (if available)

…. As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Job Types: Full-time, Part-time

Job Types: Full-time, Permanent

Pay: £25,230.40 per year

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person