Mercer

Client Services Administrator

15/01/2025
Apply Now
Deadline date:

Job Description

We are seeking a talented individual to join our Consulting Delivery team at MercerMarsh Benefits. This role will be based in Birmingham. This is a hybrid role that has a requirement of working at least three days a week in the office.

Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

This part of our successful business is responsible for advising clients on all aspects of the insured benefits relating to Group Income Protection, Group Life Assurance and Critical Illness, and is a fantastic opportunity to continue your career with a world leading professional services company.


We will count on you to:

  • Support the consulting team in gathering, organising, entering and analysing data to be used for various client projects
  • Partner with internal/ external stakeholders to achieve the best service for client
  • Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements
  • Champion continuous improvement within your team/location
  • Develop and maintain appropriate technical and market knowledge
  • Quality check work for junior colleagues
  • Attend client meetings as required
  • Act as a training and technical referral for colleagues


What you need to have:

  • Previous administrative experience in a professional services environment
  • A good understanding of Microsoft applications such as Excel, Word and Outlook
  • Excellent written and oral communication skills
  • Ability to work with numbers
  • Excellent planning and organisation skills with the ability to work to deadlines
  • Ability to work on own and as a team player, establishing good rapport with clients and colleagues


What makes you stand out?

  • Experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in Healthcare
  • Insurance related experience
  • Industry recognised qualifications~


Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer

Client Services Administrator

15/01/2025
Apply Now
Deadline date:

Job Description

We are seeking a talented individual to join our Consulting Delivery team at MercerMarsh Benefits. This role will be based in Bristol or Chichester. This is a hybrid role that has a requirement of working at least three days a week in the office.

Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

This part of our successful business is responsible for advising clients on all aspects of the insured benefits relating to Group Income Protection, Group Life Assurance and Critical Illness, and is a fantastic opportunity to continue your career with a world leading professional services company.


We will count on you to:

  • Support the consulting team in gathering, organising, entering and analysing data to be used for various client projects
  • Partner with internal/ external stakeholders to achieve the best service for client
  • Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements
  • Champion continuous improvement within your team/location
  • Develop and maintain appropriate technical and market knowledge
  • Quality check work for junior colleagues
  • Attend client meetings as required
  • Act as a training and technical referral for colleagues


What you need to have:

  • Previous administrative experience in a professional services environment
  • A good understanding of Microsoft applications such as Excel, Word and Outlook
  • Excellent written and oral communication skills
  • Ability to work with numbers
  • Excellent planning and organisation skills with the ability to work to deadlines
  • Ability to work on own and as a team player, establishing good rapport with clients and colleagues


What makes you stand out?

  • Experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in Healthcare
  • Insurance related experience
  • Industry recognised qualifications


Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marstep resourcing solutions

Client Services Administrator

08/01/2025
Apply Now
Deadline date:
£26000 - £28000 / year

Job Description

This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.

The Role

The role of the Client Services Administrator is to provide first class client care for clients of the business.

Key Responsibilities and Outputs

•Processing of new business following all company procedures and processes

•Maintaining good relationships with all clients of the business; enhancing the profile of the Company among its client and community

•Deal with new and existing client communications and queries

•Supporting the dealing with new enquiries

•Supporting the dealing with existing client enquiries

•Supporting the development and maintenance of internal relationships to help maintain business flow and meet agreed targets

•Continuous professional development to meet personal development needs.

Nature and scope of responsibilities

The role holder will have primary responsibility for:

•Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care

•Supporting the on-boarding of new clients into the business

•Maintaining existing client review communications

•Working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained

•Supporting the delivery of and achievement of the client service standards

•Client continual improvement feedback communications and maintenance

•Individual workflow and task delivery.

Benefits

•Onsite parking

•Death In Service – 4 x salary

•Company Pension contribution 5%

•20 days holiday per annum including bank holidays and increasing 1 day per year up to 25. Plus, the office is closed over the Christmas period, we do not work Christmas

This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • On-site parking

Schedule:

  • Monday to Friday

Work Location: In person

Mercer

Client Services Administrator

16/12/2024
Apply Now
Deadline date:

Job Description

We are seeking a talented individual to join our Consulting Delivery team at MercerMarsh Benefits. This role will be based in Bristol or Chichester. This is a hybrid role that has a requirement of working at least three days a week in the office.

Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

We are on the look-out for experienced Administrators to join our Protection & Group Risk team in Bristol or Chichester. This part of our successful business is responsible for advising corporate clients on all aspects of the insured benefits relating to Group Risk and is a fantastic opportunity to continue your career with a world leading professional services company.


We will count on you to:

  • Support the consulting team in gathering, organising, entering and analysing data to be used for various client projects
  • Partner with internal/ external stakeholders to achieve the best service for client
  • Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements
  • Champion continuous improvement within your team/location
  • Develop and maintain appropriate technical and market knowledge
  • Quality check work for junior colleagues
  • Attend client meetings as required
  • Act as a training and technical referral for colleagues


What you need to have:

  • Previous administrative experience in a professional services environment (Employee Benefits, Financial Services or Healthcare is preferred)
  • A good understanding of Microsoft applications such as Excel, Word and Outlook
  • Excellent written and oral communication skills
  • Ability to work with numbers
  • Excellent planning and organisation skills with the ability to work to deadlines
  • Ability to work on own and as a team player, establishing good rapport with clients and colleagues


What makes you stand out?

  • Experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in Healthcare
  • Insurance related experience
  • Industry recognised qualifications


Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mlb autospares limited

Client Services Administrator

02/12/2024
Apply Now
Deadline date:
£11 - £11 / hour

Job Description

Overview
We are seeking a dedicated and proactive Client Services professional to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met while fostering strong relationships. You will utilise your communication skills and analytical abilities to provide exceptional service in a vehicle recycling sector. You will be expected to manage client information and interactions effectively.

Responsibilities

  • Serve as the first point of contact for client inquiries, providing timely and accurate information.
  • Communicate effectively with clients to understand their needs and offer tailored solutions.
  • Analyse client feedback and data to identify trends and areas for improvement.
  • Maintain up-to-date records, ensuring all client interactions are logged accurately.
  • Collaborate with internal teams to resolve client issues and enhance collection services.
  • Prepare reports on client engagement metrics and present findings to management.

*

Experience

  • Proven experience in a client-facing role, preferably within the motor trade, but not essential.
  • Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
  • Demonstrated ability to analyse data and derive actionable insights.
  • A proactive approach to problem-solving with excellent organisational skills.
  • Ability to work collaboratively within a team environment while managing individual responsibilities effectively.

If you are passionate about delivering outstanding client service and possess the skills outlined above, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: No less than 40 per week

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Schedule:

  • Monday to Friday
  • Weekend availability

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person