Office Supervisor (Day Shift)

AMI has been at the forefront of the wholesale air freight market since 1976. Developing innovative cargo products
and using the latest technologies to create market-leading products and services for our customers:

At AMI, we have a simple vision: to be the wholesale freight partner of choice, delivering service excellence.

About the job

Assisting the Office Supervisor team with the day to day operation of the Export Department. You will be working as part of a team dealing with customer queries and enquiries to support AMI’s customers.

Location

Polar Park, Heathrow

Requirements

Main accountabilities include:

• Ensure completion of export files to the required standards.
• Coordinate air export freight activities, including documentation, data entry, shipment tracking, billing, and delivery arrangements.
• Maintain full compliance with export documentation instructions and destination requirements.
• Manage the shared mailbox to meet required standards.
• Resolve customer queries effectively.
• Assist in reception and receiving areas as needed.
• Organise and maintain office records and files, ensuring accuracy and currency.
• Coach and train team members as necessary.
• Oversee team compliance with company policies and procedures.
• Verify cargo weights and dimensions.
• Handle requirements for dangerous or controlled goods, ensuring proper permits and licenses are secured.
• Communicate daily with airlines, vendors, truckers, customers, warehouse contacts, sales representatives, and overseas offices.

Qualifications and Experience:

• Ability to work independently and proactively.
• Extensive knowledge of air freight, customer service, and operations.
• Proficient in QD Reports, flight status, post-flight processes, and airline requirements.
• Strong analytical and decision-making skills.
• Familiarity with ASM Sequoia or similar systems.
• Good working knowledge of MS Office, including Outlook and Excel.
• Proven customer service expertise.
• Excellent attention to detail.
• Team-oriented with strong organizational and multitasking abilities.
• Completion of Aviation Security Level CO (training provided).