Reference Number: VAC/0125/04190

Closing Date:09/02/2025

Summary

Rewarding opportunity for an individual with a passion for providing personalised support to contribute to the well-being and development of my 7 year old son.

About the role

I am seeking an assertive, fun but responsible individual to provide support for my 7 year old son.

My son is a lovely, intelligent and inquisitive child and loves to play games on his IPAD . He has a diagnosis of Autism and is finding it increasingly difficult to leave the home to visit family or access social activities due to his anxieties and struggling with social interaction and group environments.

I am looking for someone who has experience of supporting a child with ASD who is able to interact with my son and share his interest of gaming – this is his comfort zone and enables him to be relaxed, chatty and confident when he is describing the games and likes to involve people– his energy and enthusiasm when playing the games is infectious.

He does have PDA so ideally the right person will have experience and understanding of supporting a child with this .

We try to provide him with a low demand environment which helps to reduce his anxieties and sensory overload.

It is hoped that the support will be home based initially with slow steps to build up a positive and trusting relationship but once my son has made a strong connection with his PA, it is hoped that they will eventually be able to take him out in the community to socialise and increase his friendship group and interests.

This will take time so the ideal person will need to be patient – building up a trusting and encouraging relationship with him.

The role may be testing at times but would be very rewarding for the right person.

The kind of person I am looking for

– You must be proactive and assertive.

– You must be able to work in a person-centered way personalised to supporting my child on an individual basis.

– Have an encouraging, nurturing approach.

– Ideally you will be interested in playing games on the IPAD as this is an important part of my son’s life and an essential part of building up a relationship with him.

– It is essential that you have previous experience of supporting a child with Autism and PDA

– An up to date DBS, child enhanced preferred. You will be required to complete an enhanced check before starting employment.

What you can expect from me

 The opportunity to work in a welcoming and warm home environment

 Access to training and learning opportunities.

 5.6 weeks annual leave (pro-rata)

 Good rate of pay.

 Access to a PA Support Programme and gives entitlement to the Blue Light card scheme

Days and Times required

Up to 5 hours per week – exact days / times will be agreed with the successful individual

Necessary Training

– PA Induction certificate which will form part of the induction into the role

– Autism Awareness

Hourly Rate

£15.00 per hour

Location

Buckley – Flintshire

Further information

If not already in place you will be required to complete an Enhanced DBS check before starting employment.

Please be aware that Flintshire Council is not the Employer.

If you have not heard from us within two weeks of the closing date, please assume you have not been short-listed for interview on this particular occasion.

If you have any further queries in regards to the role please contact us on 01352 701100 or on dp.support@flintshire.gov.uk

Job Type: Part-time

Pay: £15.00 per hour

Expected hours: 5 per week

Experience:

• Working with a child with Autism: 1 year (required)

Work Location: Remote

Application deadline: 09/02/2025
Reference ID: VAC/0125/04190

Reference Number:VAC/0125/04191

Closing Date:09/02/2025

Summary

We are looking for two individuals to work as a team and provide regular 2:1 support for our son.

Our child would benefit greatly from being able to experience new places (which will involve preplanning with us as his parents and involving our son in the planning to be able to prepare him as much as possible), building on his existing abilities, helping him develop new skills and expand his communication.

About the role

Our son is 15 years old and has a diagnosis of Autism. He has a great cheeky personality and has a fun, playful nature.

He’s very creative – enjoying drawing and animations. He enjoys going out in the car and getting out and about and getting an ice-cream.

He enjoys going the cinema trampoline parks and walks. He likes Super Mario and Luigi. He also loves Paddington bear.

Our son is unable to communicate verbally in coherent sentences, he will usually display as one or two words together (echolalic speech) which he repeats after he has heard them.

He uses visual aids and routine board/activity board in school to communicate but will not use these at home – it would be great for someone to help him use these when he is out and about, and being involved when looking at planning and days out with his personal assistants.

We want our son to be able to be supported to do things that he enjoys.

He can be complex in his behaviour and there are risks of him running off and climbing so we are seeking individuals with the relevant experience/ skills, who are able to actively engage with him, be able to use distraction techniques and are assertive and willing to get to know him. There is a risk assessment that successful applicants will work to when supporting our son.

Although the role may be challenging at times, it is a hugely rewarding job being a part of the team helping our son to thrive and develop.

The kind of person I am looking for

• I’m seeking for good, humoured individuals who have a genuine passion for supporting and empowering others.

• The support is for 2:1 assistance so you must be able to work as a team

• It is essential that you have previous experience of supporting a child with complex needs

• You must have previous training that is up to date in supporting a child with complex needs in de-escalation and breakaway.

• You must be able to promote positive behaviour.

• Someone who is able to provide encouragement, reassurance and praise is essential

• You will need to have a clean and full driving licence and access to a vehicle.

• Enhanced DBS must be in place prior to support starting – the DBS is completed as no cost by my Local Authority

What you can expect from me

 A friendly and welcoming workplace where you will feel valued

 Access to training and learning opportunities.

 To be able to make a positive difference in our son’s life

 5.6 weeks annual leave (pro-rata)

 Good rate of pay.

Days and Times required

4 hours per week 2:1 in term time and 16 hours per week 2:1 in school holidays (13 weeks)

We are flexible when the support is provided

Necessary Training

Necessary Training (can be completed during induction into the role): • PA Induction certificate which will form part of the induction into the role • Positive Behavioural support training • RESPECT training • Challenging behaviour training

Hourly Rate

£15.25 per hour

Location

Penyffordd – Flintshire

Please be aware that Flintshire Council is not the Employer.

If you have any further queries in regards to the role please contact us on 01352 701100 or on dp.support@flintshire.gov.uk

If you have not heard from us within two weeks of the closing date, please assume you have not been short-listed for interview on this particular occasion.

Job Type: Part-time

Pay: £13.00 per hour

Expected hours: 1 – 42 per week

Work days:

• Monday to Friday

Experience:

• supporting children with autism: 1 year (required)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Remote

Application deadline: 09/02/2025
Reference ID: VAC/0125/04191

Being a support worker is a role where you can make every day matter. It’s a job with challenges that make your heart beat faster, where you can give something of yourself and empower amazing people on their journey.

At key we support disabled people of all ages to make every day matter.

We are passionate about being the very best employer we can be, ensuring our staff feel well supported and valued in their roles. As well as being part of a supportive, local team you will be eligible for:

• Hourly rate of £12.50 (Induction rate £12.00).
• Sleepover hourly rate of £12.00.
• Competitive annual leave and company sick pay.
• Enhanced pay for work on targeted Public Holidays.
• Paid Membership of Disclosure Scotland’s PVG Scheme.
• Full, in-depth training for your role.
• Fully funded SVQ qualification with support provided to achieve this.
• Employee Assistance Programme offering free confidential counselling, advice and support on a wide range of issues.
• A Workplace Pension.
• Free access to occupational health support.
• Credit Union Membership.
• Cycle to Work Scheme.
• Costco Membership.
• Blue Light Card/Blue Light Ticket registration which offer a range of discounts and savings.
• Concerts for Carers registration.

Join us and make every day matter! Support Workers and Relief Support Workers.

No experience necessary! Training and support will be given to help you achieve your full potential.

If you would like to get involved in support work but cannot commit to a contract due to other commitments, we also have opportunities for you to complement our existing workers by joining our relief register of bank support workers. This will mean you can work in a way that best suits you and fits with your life.

We encourage you to submit your application at your earliest convince as we may be able to offer interviews at an earlier date to shortlisted candidates.

Key are a Disability Confident Employer and guarantee an interview to any applicant who has a disability and meets the minimum criteria for the role.

Job Types: Full-time, Part-time, Permanent

Pay: £12.00-£12.50 per hour

Benefits:

• Company pension
• Employee discount
• Sick pay

Work Location: In person

Reference ID: SW and RR West Lothian (North Lanarkshire services)

At key we support disabled people of all ages to make every day matter.

We are passionate about being the very best employer we can be, ensuring our staff feel well supported and valued in their roles. As well as being part of a supportive, local team you will be eligible for:

• Hourly rate of £12.50 (Induction rate £12.00).
• Sleepover hourly rate of £12.00.
• Competitive annual leave and company sick pay.
• Enhanced pay for work on targeted Public Holidays.
• Paid Membership of Disclosure Scotland’s PVG Scheme.
• Full, in-depth training for your role.
• Fully funded SVQ qualification with support provided to achieve this.
• Employee Assistance Programme offering free confidential counselling, advice and support on a wide range of issues.
• A Workplace Pension.
• Free access to occupational health support.
• Credit Union Membership.
• Cycle to Work Scheme.
• Costco Membership.
• Blue Light Card/Blue Light Ticket registration which offer a range of discounts and savings.
• Concerts for Carers registration.

Join us and make every day matter! Support Workers and Relief Support Workers.

No experience necessary! Training and support will be given to help you achieve your full potential.

If you would like to get involved in support work but cannot commit to a contract due to other commitments, we also have opportunities for you to complement our existing workers by joining our relief register of bank support workers. This will mean you can work in a way that best suits you and fits with your life.

We encourage you to submit your application at your earliest convince as we may be able to offer interviews at an earlier date to shortlisted candidates.

Key are a Disability Confident Employer and guarantee an interview to any applicant who has a disability and meets the minimum criteria for the role.

Job Types: Full-time, Part-time, Permanent

Pay: £12.00-£12.50 per hour

Benefits:

• Company pension
• Employee discount
• Sick pay

Work Location: In person

Reference ID: SW and RR North Lanarkshire

This role: Housing Advisor – known in-house as a Customer Transitions Advisor – Fixed Term Contract for an 18 Month Period

Salary: £40,915

Location: Edmonton – N9 0TA

Here at MTVH our customers are at the heart of all we do and as a Customer Transitions Advisor based within our Special Projects team you will be responsible for liaising with our customers at Pennine and Mendip House to support them with moving out of their homes on a permanent basis.

The CTA will ensure that customers are kept well informed throughout the project, working alongside them to ensure the process of moving home is as smooth as possible whilst considering the needs of the customer. It will be essential for us to provide a quality service for all our customers at Pennine and Mendip House, showing empathy and compassion will be key to delivering this project successfully for our customers and MTVH.

The CTA role will be based at our office in Mendip House, Edmonton, given the nature of the project its key for us to have a real presence within the community.

*Please be advised that for contractual purposes only, your office base will state "The Johnson Building, EC1N 8JS"*

Key Responsibilities and Outcomes

• Leads on communications with customers relating to having to move on a permanent basis, keeping them engaged and informed throughout the project.
• Ensuring that we understand the needs and requirements of customers to enable a smooth transition to their new home.
• Act as the key contact with Customer Services and other Directorates to understand the needs of the customer.
• Contribute to internal and external communications with customers and colleagues in the form of digital and hard copy options.
• Produce weekly updates for each site you are supervising.
• Produce regular updates to customers living in the blocks under your control, on at least a monthly basis.
• Use systems and information to quickly develop an understanding of the diverse needs and vulnerabilities of individual residents living in each block within the project.
• Taking ownership of customers complaints and enquiries; responding to them in a timely manner and in line with policies.
• Track, log and monitor all customer communication.
• Liaise closely with the Contractors and other departments, to ensure smooth clear communication lines.
• Support the Project team to achieve the overall objectives of the project.
• Assist the Customer Experience Manger to continuously review and improve current processes to improve service delivery and customer satisfaction.
• Proactively ensure that all data is uploaded to systems, to create an effective overview of the project and our customers.
• Conduct viewings of empty properties (in any location) with new customers and complete new tenancy sign ups
• Manage operational budgets to ensure that we remain within the agreed figures c.£60m.Ensure procurement is undertaken in line with corporate policies for services such as removals.
• Ensure all payments remain in line with Delegated Authority.
• When required work unsociable hours to attend evening meeting with customers, also willing to travel within Region / across regions

Personal Competencies Skills / Experience / Knowledge

• Empathy with the values and ethos of the organisation
• Flexible approach to work
• Self-motivation with a positive attitude and the ability to work on own initiative
• Strong commitment to safeguarding vulnerable customers
• Confident and experienced collaborator
• Housing Management best practice
• Knowledge of project management
• Strong communication and presentation skills
• Good understanding of tenancy and decant process
• Knowledge of income processes, benefits systems and arrears management
• Ability to maintain attention to detail in a busy environment
• Experience of providing a high level of customer service
• Natural problem-solving skills
• Strong ICT capability, EXCEL, WORD etc
• Proven prioritisation skills
• Considerable independent travel is required to fully meet the responsibilities of this role
• Experienced Team Worker

Interview Diay Date:

Week commencing 4th February 25

To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made which will be renewed on a 3 yearly basis. The cost of the check will be paid for by MTVH.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working – Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Are you passionate about delivering brilliant customer service? Do you enjoy working in a fast-paced environment where you can resolve new and exciting challenges each day? If yes, we want to hear from you!

We’re hiring Customer Services Officers to join our Customer Contact Centre in Birmingham City Centre – we’re right by The Cube and approx. 15 minutes from New Street, Moor Street and Snowhill stations.

The full-time role is working 35 hours per week – Monday to Friday, between the hours of 8am and 6.00pm. Our Contact Centre operates three shifts, 08.00-16.00, 09.00-17.00 and 10.00-18.00 so we’re looking for candidates who can work flexibly.

In this role you’ll provide a first line response service, including inbound calls, emails and contact via Social Media, to our 70,000 strong tenants across the Midlands. From Repairs to Housing and Tenancy queries, you’ll take ownership of resolving issues and ultimately make a real positive difference to tenants in need of our support! At times, the nature of the contact from our tenants will be emotive and challenging, so we’re looking for individuals who are resilient and able to bounce back.

Please note, we have a planned intake date once per month. If you are successful and cannot make the date above, your offer will be held and we will start you on the next available date.

What’s on offer?:

• Monday to Friday shift pattern – days only, no evenings, nights or weekends!
• Annual leave starting at 25 days (plus Bank Holidays PLUS the option to purchase 5 extra days per year), increasing to 30 days on service.
• Access to our Rewards portal where you’ll have access to a range of exclusive offers and discounts on big name retail stores and brands – for more information please click here.
• Matched contributions Pension Scheme of up to 8%.
• Life Assurance.
• Access to healthcare benefits such as Medicash.
• Excellent training and development opportunities, from training courses to job shadowing and professional qualifications!

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Our Ideal Candidate:

This role would suit someone who’s passionate about helping others and thrives on problem-solving. You’ll get to know our tenants and really help those in need of somewhere safe to live. We’ll help you to develop and refine a range of transferable skills, and support on-going learning with regular training and development opportunities.

• You’ll have previous experience of delivering a first-class customer service, taking ownership of resolving customer queries and responding appropriately to their feedback.
• You’ll also have the ability to handle a high volume of customer calls in a calm, confident and efficient manner at all times.
• Strong IT and active listening skills are a must, as is the ability to juggle these to ensure that you’re gathering and recording all relevant information from our customers, to ensure a right first-time resolution to their query.

Who are Midland Heart? We’re one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Applying is easy – simple register on our candidate portal and complete our short application form.

Successful candidates will be invited to participate in a group assessment event taking place on Friday 06th February, where you’ll take part in several group and individual exercises – all of which will give you the best opportunity to demonstrate the skills and behaviours needed for a successful career with Midland Heart.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Reference Number: VAC/0125/04189

Closing Date: 09/02/2025

Summary

I am looking for enthusiastic, reliable, and committed individuals to provide regular support for my daughter – to support her to live an enriching life that has structure and routine and to enable her to do the things that she enjoys.

About the role

My 25-year-old daughter is a sociable young lady (with family, staff, and familiar adults) who enjoys being out and about. She can be a very smiley young lady (She has an infectious smile!) who likes banter when in the right environment with the right support.

She lives with me and her younger brother in our home in Buckley, Flintshire.

My daughter has a great personality and a good sense of humour, and when there is routine in her life she is a happy pleasant young woman who loves singing and dancing.

She can say ‘nice drive’ when asking to go out and engages enthusiastically with support staff she knows and likes the opportunity of being outdoors.

She particularly enjoys swimming which is very important for her as it also help with weight management. She is more recently being supported to go shopping too.

My daughter displays less challenging behaviour when with familiar support staff and clear boundaries and routine are established – when there isn’t structure within her life, this can cause her stress, frustration, and anxiety.

My daughter has a diagnosis of Williams Syndrome, a significant learning disability, ADHD, Autism, Hyperacusis and a heart condition. She experiences speech and communication difficulties and can experience high, ongoing anxieties. She can be physically challenging if she is not receiving the right support to meet her assessed outcomes.

She can communicate verbally using simple, words and phrases however they are usually the same and repeated. She does understand some communication but needs time to process what is being said to her.

The role of the Personal Assistant is to support my daughter:

1. To assist my daughter to have opportunities within the community and to help support her to develop her social skills

4. To help her to continue to be active and to be encouraged with healthy eating

5. To help her build up her confidence whilst being assisted to remain safe.

6. To assist my daughter to have clear boundaries and structure within her life – this enables her the best opportunity to thrive and reduce her anxieties and frustrations.

7. To support her with her day-to-day needs including assistance with meals and personal care.

The kind of person I am looking for

• I am looking for someone who has lots of patience, who is very kind and encouraging and has a calm approach. You must be able to provide an element of flexibility with the support.

• The ideal person will have a good sense of humour and be able to spend time getting to know my daughter, and my daughter to get to know them. It will be a gradual process but rewarding – my daughter has a lovely personality when she feels able to relax with someone and has trust in them.

• They should work in a way which promotes independence and supports abilities and strengths.

• Experience in supporting someone with challenging behaviour is essential for this role as my daughter can be physically challenging if she is upset, or there is lack of structure and purpose in her life.

It would be an advantage if you will have up to date Boundary Training and RESPECT training

• Someone who can provide encouragement, reassurance and praise.

• A clean and full driving licence and access to a vehicle is essential

• Enhanced DBS must be in place prior to support starting – the DBS is completed as no cost by my Local Authority

What you can expect from me

 A friendly and welcoming workplace where you will feel valued.

 Access to training and learning opportunities.

 To be able to make a positive difference in my daughter’s life

 5.6 weeks annual leave (pro-rata)

 Good rate of pay

Days and Times required

10 – 25 hours per week

Shifts to be agreed with the successful individual

Necessary Training

PA Induction certificate which will form part of the induction into the role Boundary Training and RESPECT training Positive behavioural support Training

Hourly Rate

£13.00 per hour

Location

Buckley – Flintshire

Further information:

If not already in place you will be required to complete an Enhanced DBS check before starting employment.

Please be aware that Flintshire Council is not the Employer.

If you have not heard from us within two weeks of the closing date, please assume you have not been short-listed for interview on this particular occasion.

If you have any further queries in regards to the role please contact us on 01352 701100 or on dp.support@flintshire.gov.uk

Job Type: Part-time

Pay: £13.00 per hour

Expected hours: 10 – 25 per week

Shift:

• Day shift
• Night shift

Work days:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Home care: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Remote

Application deadline: 09/02/2025
Reference ID: VAC/0125/04189

Volunteer club leader required for our social club that meets weekly on a Monday afternoon in Whitstable. This is a social and support club for adults with visual impairment living in the local area, affiliated with Kent Association for the Blind.

The group enjoys socialising and playing a variety of board games, such as dominoes, cribbage and backgammon.

We are looking for someone to take a leading role in organising the club entertainment, transport and outings, though support will be given by other volunteers and Kent Association for the Blind.

Similar experience in either a paid or voluntary role would be preferable, but what is most important is that you have the people skills and want to support those in your local community. Full support and training provided. This role is subject to an enhanced DBS check that we will carry out for you.

Job Types: Part-time, Volunteer

Pay: £1.00 per year

Schedule:

• Day shift

Work Location: In person

Admin Assistant
Location: Milngavie
Hours: 30 hours per week
Salary: £12.50 per hour

Who are we?

At Key we support people living in their own home, in their family home or in their community. We start by seeing the person first. The support we offer can range from just a few hours a week, a few hours a day to 24-hour support.

Could you be Key?

• Are you a confident and experienced administrator, used to working in a busy and diverse office environment?
• Are you self-motivated, organised and flexible in your work?
• Do you believe people with disabilities should have the same opportunities in life as everyone else?

If your answer to these questions is “Yes”, then you could be Key!

What we offer you…

In return you will be part of a supportive, local team and will receive:

• 31 days annual leave inclusive of public holidays (Pro Rata)
• Company sick pay
• Paid PVG Membership
• Eligible to apply for Blue Light Card/Blue Light Ticket Schemes offering discounts and savings
• Registered with Concert for Carers
• Eligible to register for a Costco Membership
• Credit Union Membership
• Cycle to Work Scheme
• Employee Assistance Programme
• Pension Contributions

What do we need from you?

The successful candidate will provide administrative support to managers and worker teams at our Milngavie service. As our administration team can often be the first point of contact with people we support, families, support workers and other stakeholders this role requires excellent communication and people skills.

The role also requires familiarity and confidence using Microsoft Office programs and working with our Information Management System. Flexible working arrangements are available and can be discussed.

Applicants should also have some understanding of the needs of people with disabilities as the role may involve some contact with the people we support, within the office environment.

If you would like further information on the role before applying, you can contact our Support & Development Manager, Lindsay Williamson at lindsay.williamson@key.org.uk or by calling 0141 956 3989.

Key are a Disability Confident Employer and guarantee an interview to any applicant who has a disability and meets the minimum criteria for the role.

Closing date for applications is Wednesday 5th February 2025.

We reserve the right to close this advert early so please ensure to submit your application at the earliest opportunity.

About The Role

Detailed duties and responsibilities include:

1. Typing of correspondence and reports; taking and typing of minutes; filing and photocopying.

2. Providing telephone and reception duties as required.

3. Opening, sorting and recording of general mail, including invoices and cheques.

4. Maintaining stock and ordering stationery supplies.

5. Collecting and validating data for input into the integrated management system as well as

maintaining and managing the data.

6. Supporting managers to maintain rotas, ensuring that all activities are planned, applied and updated on the integrated management system.

7. Supporting managers to adhere to the organisation’s financial periods.

8. Aiding managers in their use of the integrated management system.

9. Adhering to the manual and computer-based administrative systems in accordance with established procedures to ensure efficient operation.

10. Liaising with staff in the organisation’s main administrative office as appropriate.

11. Helping volunteer administrative staff, if required.

12. Other duties within the general responsibilities outlined above, as instructed by the designated line manager.

Person specification

Objectives

• To provide a professional administrative service to support and development staff.
• To support the implementation and roll out of an integrated management system for support services in [a local service area].
• To be a main point of contact and support for the managers, support workers, people we support and other stakeholders.

Experience

• Have previously worked in a busy, diverse office environment
• Experience of using information/database systems.
• Experience of finding, organising and presenting information to others.

Skills and Abilities

• Must be numerate.
• Must be able to demonstrate excellent keyboard skills, and familiarity with Microsoft’s Office applications.
• Must be confident using a computer and be able to assist others.
• Ability to work with detailed information confidently and accurately, with an attentiveness to detail.
• Ability to assess, prioritise and organise workloads effectively, to work under pressure and against deadlines.
• Ability to communicate effectively with a wide range of people in person, by telephone and in writing.
• Good diplomacy, negotiation and interpersonal skills with the ability to build positive and effective

relationships with colleagues.

Values and Attitudes

• A positive, problem-solving, and ‘can-do’ attitude.
• Organised and methodical with an eye for detail and effective working.
• Confident in own skills and abilities and able to work as part of a team or on own initiative.
• Pro-active, flexible and adaptable.
• Commitment to confidentiality and equality of opportunity.
• Commitment to continuous personal development.
• Respect for others and a commitment to a personalised approach.

Required Criteria

Skills Needed

About The Company

People we support are actively involved in everything we do through our strong partnership with TAG (The Advisory Group) – a Scottish Charitable Incorporated Organisation run by disabled people. TAG supports people to play a central role, alongside our Board of Directors, in shaping the strategic direction of the organisation and ensuring the quality of our services. You can find out more about Key and TAG’s partnership here.

Company Culture

For over 30 years, Key has been making a positive impact in the lives of countless individuals across Scotland. Their commitment to person-centered support and community inclusion continues to be a driving force behind their work.

Company Benefits

• 31 days annual leave inclusive of public holidays

• Public holidays are paid at double time

• Company sick pay

• Full training provided

• Fully funded SVQ qualification with support given to achieve this

• Paid PVG Membership

• Eligible to apply for Blue Light Card/Blue Light Ticket Schemes offering discounts and savings

• Registered with Concert for Carers

• Eligible to register for a Costco Membership

• Credit Union Membership

• Cycle to Work Scheme

• Employee Assistance Programme

• Pension Contributions

• Charity Worker Discounts

Vacation, Paid time off, Paid sick days, Cycle to work, Competitive salary, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Social Opportunities, Employee Recognition Scheme, Progression opportunities

Salary

£12.50 per hour

We’re looking for an exceptional Executive Assistant to provide comprehensive and confidential support to our Executive Director of Finance & Growth. As the right hand to the Executive Director, you’ll play a critical support role in ensuring the smooth running of a fast-paced and dynamic Finance & Growth department.

Responsibilities will include, but aren’t limited to:

• Manage the Executive Director’s complex diary, ensuring meetings are well-prepared and organise related logistics, including venue bookings, hospitality and materials.
• Provide high-level administrative support to the Executive Director, including managing, delivering and reviewing reports, research, and confidential information with discretion.
• Act as the Executive Director’s point of contact, handling inquiries, correspondence, and following up on actions.
• Prepare briefing notes, agendas, minutes, and follow-up actions for Board and Committee Member meetings.

Our ideal candidate? You’ll be a seasoned Executive Assistant, qualified in Business Administration to HND equivalent level or above, and with considerable experience providing full support at the highest levels of an organisation. You’ll have excellent organisational and communication skills, capable of engaging with colleagues and external stakeholders with ease. With a high level of autonomy, you’ll demonstrate exceptional integrity, confidentiality, and the ability to handle sensitive information with discretion.

You’ll be proactive, able to anticipate the needs of the Executive Director, and adaptable to the fast-paced demands of the role. You’ll also have strong diary management skills, with the ability to plan ahead and handle multiple priorities.

Please be aware that the expectation is that you will work from our Birmingham Head Office a minimum of 4 days per week, with the remaining day worked remotely.

Who are Midland Heart? We’re one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you’ll find a supportive and rewarding workplace where great people thrive.

Interested? Click “Information for Candidates” below for a full Role Profile. To apply, please register on our candidate portal and submit a comprehensive CV and cover letter (maximum two pages), clearly outlining how you meet the requirements of this role and highlighting your career achievements.

Applications close at midnight on Tuesday 28th January 2025.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.