Looking for a new member of staff to work along side the rest of the team to boost sales, maintenance of inventory and after sales customer service.

Job Responsibilities and Duties

• Taking inbound calls and emails from customers regarding online orders, monitoring and responding to customer reviews.
• Taking customers details and payments via phone
• Support the implementation of website updates, including layout changes, new feature integrations, and maintenance tasks.
• Assist in uploading and updating product listings on the e-commerce platform, ensuring accuracy in product descriptions, images, and prices
• Invoicing of sales and purchase orders
• Daily stock routines
• Maintaining general documents for the wider business
• Providing support to other staff
• General office duties, including customer returns

Qualifications and Skills

• Good numeracy and IT skills, particularly Excel spreadsheets
• Excellent customer care skills and relevant past experience ideally
• Fast and accurate data entry and assimilation
• The ability to plan, prioritize and organize work
• Excellent time management

Personal Attributes

• Positive, personable and friendly
• Strong team player – gives and appreciates help
• Proactive, can‐do attitude
• Strong work ethic with a willingness to be flexible
• Practical and pragmatic
• A calm, level-headed approach ensuring accuracy even under pressure

Job Types: Full-time, Permanent

Pay: £12.21-£13.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Company pension

Schedule:

• Monday to Friday

Work Location: In person

Martin Dawes Ltd are looking to recruit a highly motivated individual to take on a Service Administrator role at our Doncaster Service Centre. The role requires the candidate to provide an efficient administrative service by working with a team of engineers, triaging faults over the phone, booking service calls and dealing with customers who have products in for repair. The successful candidate must have excellent inter-personal skills and strong written and verbal communication skills. The role also involves the completion of online reports to ensure all repairs are complete to deadline. Candidates must therefore be able to work effectively towards targets and provide feedback to suggest and initiate change to improve performance. Excellent customer service skills are essential, and knowledge of household electrical appliances would be a great advantage.

Main Responsibilities

– Manage incoming calls to the depot

– Organise and create Field engineers’ job route’s

– Ensure all customers are kept informed of repair progress

– Monitor the processing of all paid service customer documentation

– Monitor the ordering and receipt of spare parts

– Monitor warranty claims and invoices

– Maintain good relations with all customers

Job Specifics

– Salary; Meets minimun wage

– Hours; 40 hours per week

– 23 Days Holiday plus Bank Holidays

Job Type: Full-time

Pay: £21,000.00-£23,795.20 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Life insurance
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person

New Business Development Manager Miele Professional

Location: This is a national role based primary in the South and the Midlands. You will need to be located in this area to be considered. Please indicate your location on your application.

Miele Professional is in an exciting growth phase and the role will be pivotal in the continued success of the GB&IE group. Miele Professional cares for our commercial customers with the most reliable and sustainable solutions. Our customers are wide with varying needs, such as care homes, education establishments and laboratories, and some brand names you may have heard of like McDonalds, Premier Inn & Pets at Home to name a few.

You will be responsible for working closely with the existing sales team and marketing team in Miele Professional to help identify new opportunities and sectors in which Miele Professional can deliver customer solutions, win new profitable business and create enduring business relationships. You will do this through identifying and contacting potential new business for Miele Professional by building and maintaining an ever-growing new business database and pipeline and work with our partners for the fulfilment of orders.

You will also be responsible for providing ongoing account management to some of the accounts in the portfolio and new ones that you acquire.

The purpose and responsibilities of this role:

You will have relevant experience within a commercial sales role and a high level of emotional intelligence.

To be successful in this role you should have a clear history of delivering great results within a challenging sales environment on a national or large territory basis. Be passionate about exceeding targets and building great business relationships and bring experience of driving businesses through clearly identified business development planning. This could also include supporting or leading on bids and tenders for National Accounts.

Experience of implementing a multi-faceted promotional calendar with a capable marketing team including attendance at industry events, ensuring maximum exposure at all levels within the sector. This will include national travel and occasional attendance in Ireland.

A natural relationship builder, you will put the customer at the heart of everything you do you will exemplify ‘Immer Besser’ in the way you work and represent the brand.

This is a critical role within the Miele Professional business and you will work closely with team to achieve the growth ambitions.

You will be asked to demonstrate:

• Previous experience within commercial account sales with a focus on new business.
• Demonstrate change agility and be able to adapt to market conditions.
• Evidence of a strong working relationship with a marketing team.
• Ability to represent Miele at a senior level with customers acting as an ambassador for Miele.
• Be market focused with a strong understanding of the Miele Professional business.
• Forecasting and managing a budget.
• History of exceeding sales and margin targets.
• Great listening and communication skills, with the ability to persuade and influence stakeholders both internally and externally.
• Strong commercial acumen and the ability to design and discuss trade terms and compliance with partners.
• An understanding of how to flex to balance the demands of the business and the customer.
• A positive and solution focused mindset for problem solving and dispute resolution.

What to expect from us:

In addition to a strong commitment to your personal development and growth, we can offer a basic salary up to £60,000 plus an annual bonus (which could take earnings up to £80,000 OTE) plus a company car and competitive benefits package.

With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

Please apply below by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.