We are looking for an experienced, dynamic, and hands-on Head of Customer Service to lead a busy customer service department. You will be responsible for driving excellence in customer interactions, ensuring every customer touchpoint reflects the brand values of quality, precision, and dedication. This role is integral to enhancing customer satisfaction and loyalty and ensuring high standards of customer service are maintained.

This company is the UK’s largest manufacturer of bridal jewellery. They have been creating fine collections of handmade engagement rings, wedding rings, eternity rings and partnership jewellery since 1967. Today over 1,000 pieces of fine jewellery pass through their workshop every week. Each piece undergoes over 20 stages of development, with even the simplest rings passing through 12 pairs of hands in the 5 days it takes to make.

Their success lies in their fervent attention to detail and unrelenting passion for exceptional quality, design and service.

The customer service team is a close-knit team. The office is fast paced and sees high volumes of calls and orders, so you need to remain calm with meticulous attention to detail. You will have exceptional leadership skills and be willing to roll up your sleeves and lead by example with the ability to handle high-pressure situations with grace and professionalism

Key Attributes

· Experience as Head of Customer Service or a similar senior role.

· Exceptional leadership skills but is willing to roll their sleeves up and lead by example.

· Strong understanding of customer service metrics, processes, and tools.

· Outstanding communication, problem-solving, and interpersonal skills.

· Ability to handle high-pressure situations with grace and professionalism.

Key Responsibilities:

· Leadership: Lead and inspire a team of customer service professionals, fostering a culture of exceptional customer care.

· Strategy Development: Develop and implement customer service strategies that align with the company’s goals and uphold the group companies’ high standards.

· Customer Experience Management: Own all customer interactions, ensuring consistent delivery of a seamless experience across all channels (online, phone, in-person).

· Performance Monitoring: Set, track, and improve key customer service metrics, including response times and resolution rates, to optimise service performance.

· Customer Feedback: Collect, analyse, and act on customer feedback, identifying trends and implementing improvements to enhance customer satisfaction.

· Complaint Resolution: Manage escalated customer issues efficiently, ensuring swift resolution while maintaining brand integrity.

· Collaboration: Work closely with sales, operations, and marketing teams to ensure the customer service strategy supports overall business objectives.

· Training and Development: Ensure continuous improvement and skill development within the team through training, coaching, and performance reviews.

· Reporting: Provide regular reports to the board, analysing customer service performance and proposing actionable insights.

Personal Skills

• Possess a professional and super-friendly manner
• Ability to handle a high volume of telephone calls, calmly and efficiently
• Meticulous attention to detail
• Never accepts average performance in oneself and others
• Passionate team player with a great sense of humour

Benefits

· Starting salary of £40k – £45k. Salary will reflect the level of ability and experience

· 22 days holiday plus bank holidays

· Staff Discount

· Professional development and career growth opportunities

· Hours – 7.45am – 4.45pm

· Pension

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy.

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: MM

My client has just won a major new client and are expanding their team as a result. This role is very much about building relationships with clients. There are no sales involved and you will have an existing portfolio to develop and manage.

Full training will be given and you will be buddied up with another account manager who will mentor you while you learn the ropes.

This is a genuinely lovely company who specialise in finding cost savings for businesses. We have personally dealt with them for over 15 years. They take pride in the service they provide to their existing clients, and therefore, have a high business retention rate. They also invest heavily in their staff providing full training and personal development opportunities.

The role pays a basic salary of £26k plus a £3k bonus (the bonus is guaranteed for one year and after that is very achievable – most people achieve the full bonus).

The ideal Customer Service Account Manager will be:

• A natural rapport builder who can inject enthusiasm and passion into the role
• Excellent Customer Service skills
• Able to run your own desk autonomously
• Numerate and computer literate (Word and Excel) – Grade B/or level 6 GSCE Maths
• Able to resolve issues quickly and effectively
• Good Presentation skills

As well as ongoing training and development there is a relaxed but professional working environment with excellent employee benefits along with a competitive salary and achievable bonuses. You even get a day off for your birthday!

Perks!

• Salary is £26k
• £3k p/a bonus (£750/quarter) which will be guaranteed for the first year.
• Pension
• Long Service awards
• 37hr week Monday-Friday (Everyone goes home 30mins early on Fridays)
• Generous company pension scheme*
• Employee discounts and savings*

Please only apply for this role if you live within 10 miles of Welwyn as this is not a hybrid role.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Additional pay:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: MM

Training will be provided. However, successful candidates will already show the key attributes and skills to succeed. Our Training and Development manager will be on hand to praise, encourage, and guide you through your initial weeks and months at MIL Collections Ltd.

Key Responsibilities:

• Contact customers to negotiate payment terms and resolve arrears.
• Manage assigned accounts with care and professionalism.
• Adhere to compliance, GDPR, and quality standards.
• Achieve and exceed weekly targets.
• Work independently and as part of a team.
• Participate in training for ongoing development.

Skills & Attributes:

• Strong negotiation and conflict resolution skills.
• Positive and professional communication, even in challenging conversations.
• Goal-driven with a focus on meeting targets.
• Accurate data entry and basic IT proficiency.
• Experience in telephone communication (preferred but not essential).

Pay & Benefits:

• £15.00–£25.00 per hour (OTE £50,000+ with bonuses and commissions).
• Opportunities for advancement in a growing company.
• Paid company events, incentives, and access to third-party training.
• Company pension and bonuses (performance, loyalty, yearly).

Working Hours:

• Monday–Friday, 9:00 AM–5:30 PM.
• Saturday shifts (1 in every 4), 9:00 AM–1:00 PM.

Job Type: Full-time, Permanent
Expected Hours: 37.5+ per week

Join MIL Collections today to grow your career in a supportive, rewarding, and vibrant environment

Job Types: Full-time, Permanent

Pay: £15.00-£25.00 per hour

Expected hours: No less than 37.5 per week

Additional pay:

• Bonus scheme
• Commission pay
• Loyalty bonus
• Performance bonus
• Yearly bonus

Benefits:

• Company events
• Company pension

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person

As well as ongoing training and development there is a relaxed but professional working environment with excellent employee benefits along with a competitive salary and achievable bonuses. You even get a day off for your birthday!

• Respond to Customer service queries that have been raised by account managers and resolve the queries within agreed time scales
• Confirm contract information with suppliers
• Advise suppliers of meter readings received from customers
• Data entry

• Highly customer focused
• Numerate
• Strong administrative skills
• Strong organisational, prioritisation and attention to detail skills
• Assertive, determined, and self-motivated with a curious mind
• Able to take on many different tasks at once
• A natural team player with a desire to ensure team targets are always met

You will be working as part of a small team where planning ahead is almost as important as doing the work.

Salary is £24k (plus targeted bonus after completion of probation)

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Job Types: Full-time, Permanent

Pay: £24,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

This a lovely company based in Welwyn Garden who are looking for a Service Desk Advisor to join their team as soon as possible. You will only be dealing with business customers in this corporate driven company.

In this role, no day is ever the same. There are a wide variety of tasks that will require your eye for detail and determination to resolve complex issues.

We are looking for the right person who wants to shape and develop their role and the way we process data within our growing business.

Although telephony and IT experience are desirable, don’t be put off as they will teach you all the skills you need to know.

You will be responsible for: –

• Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
• Logging all queries presented ensuring detailed and accurate in our CRM database.
• Diagnosing and taking ownership of faults.
• Providing progress updates to key stake holders at project milestones.
• Providing out of hours support on a rotational basis (You will be paid for this)
• Occasional site visits to assist with installations and diagnosing faults.
• Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage.
• Raising ad-hoc invoices for department purchases working closely with our finance team.
• Working with third party suppliers to understand current estate and contractual status, managing and completing caseation of redundant services.
• Analysis on current consumption against our recommended rates.
• Creating contracts and comparing invoices are correct to completed contracts.
• Providing telephone and email support to customers.

The ideal Person:

• Good attention to detail
• Excellent Customer Service and telephone skills
• Able to multi-task
• Tenacious in achieving problem resolution and customer satisfaction
• Good level of numeracy

Perks of the role: –

• Generous bonus £1,500-£2,000 OTE per year
• Training and development opportunities
• 37.5hr week Monday-Friday
• Generous company pension scheme*
• Employee discounts and savings*

*Available upon completion of probation.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Job Types: Full-time, Permanent

Pay: £23,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Do you love working with data and Excel Spreadsheets? Do you have an analytical mind? This role would be perfect for a graduate as there is full training and progression for you.

This analyst role sits within the Procurement and Innovation department in a genuinely lovely company based in Welwyn Garden City. This is a great time to join this fabulous team as they have some great plans for the future which you will of course be part of.

This company pride themselves in offering employees training and progression opportunities and so you will be well supported with plenty of opportunity to undertake courses and professional qualifications where appropriate.

My client provides purchasing solutions to businesses requiring long term management and control of their overhead purchasing. Established for 25 years and employing over ninety staff, they are now one of the leading providers of expense reduction services in the UK with customers ranging from £billion turnover PLCs to SMEs and doctors surgeries.

Procurement Analyst Responsibilities

• Build strong relationships with suppliers and internal customers
• Data analysis inputting, price comparison and sanity checking of analysis within set time frames using Excel and CRM.
• Use of analytical problem-solving skills in providing information/ suggestions to Account Managers.
• Considering and suggesting alternative approaches/products to increase potential savings.
• Ensure the correct process, housekeeping and information is provided within CRM
• Liaising with Account Management team on analysis and supplier related queries.
• Complete any adhoc tasks that have been issued by the Procurement Managers
• Constantly be driven to make improvements to current working processes

Requirements

• Good maths ability
• Strong attention to detail
• Good team player
• Very good communication skills
• Good Time Management
• Ability to spot numerical inaccuracies.
• Methodical and Organised
• Process Driven but still able to think outside the box
• Working knowledge of Microsoft Office (especially Excel) and CRM data bases.
• Ability to self-motivate

Responsibilities of Procurement Analyst

• Highly customer focused
• Numerate
• Very good attention to detail
• Good team player
• Self-motivated
• Target driven
• Very good communication skills both internally and externally
• Able to plan and prioritise workload
• Excel proficient

Salary: £24k with *£3k bonus

*Bonus payable quarterly after completion of probation period

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in

Job Types: Full-time, Permanent

Pay: £24,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Fantastic opportunity for an experienced Material Controller to work for this established Distribution Company in Stevenage.

They serve the world’s leading OEM and EMS companies with global product sourcing and traceability, electronic product design, logistics & supply-chain management as well as in-house anti-counterfeit testing and product obsolescence management.

This role is based in a clean and bright warehouse environment, where you will be working in a close-knit team. It would be helpful to have racking experience, but this would be a bonus and for the right person this can be trained.

Duties:

• Follow SOPs for all material processes
• Ensure safe working practice for self and others
• Picking, Verification and Packing, which require great attention to detail
• Inventory Checking
• Preparation of orders for shipping to customers. This includes checking and labelling stock to ensure it is correct
• Goods receiving to ensure quantities, paperwork and parts adhere to the system/customers’ order
• Report any problems, system, procedural or practical to team leader

The Ideal Person:

• You must be a great team player, collaborate effectively with colleagues and contribute to a great team working atmosphere
• Warehouse experience
• Attention to detail but also the ability to see the implications for the bigger picture
• Commercial awareness
• Customer service
• Organisation, prioritising and the ability to handle a varied workload
• A good knowledge of IT packages – You must have a good working knowledge of Outlook and the ability to learn other core applications as required.
• Experience of general office administration tasks
• Good interpersonal and team working skills – communicate well
• Able to work under pressure ensuring accuracy and attention to detail
• Must have a valid UK driving licence

Desirable but not essential:

• ERP knowledge
• Business systems and practice
• Knowledge of electronic components

The Package:

• Competitive basic salary – £26,000
• Pension
• 22 days holiday plus Christmas shut down
• Virtual Care – GP Service
• Pension
• Onsite Gym

If this is of interest and you have the relevant skillset listed above, we would love to hear from you!

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

• On-site parking

Work Location: In person

My client has just won a major new client and are expanding their team as a result. This role is very much about building relationships with clients and getting to see them face to face is an important part of this role. There are no sales involved and you will have an existing portfolio to develop and manage.

The role pays a basic salary of £26k plus a £3k bonus and comes with a company car, (the bonus is guaranteed for one year and after that is very achievable – most people achieve the full bonus).

The ideal candidate will be:

• A natural rapport builder who can inject enthusiasm and passion into the role
• Excellent Customer Service skills
• Numerate and computer literate (Word and Excel) – Grade B/or level 6 GSCE Maths
• Able to resolve issues quickly and effectively
• Good Presentation skills
• Full driving Licence

As well as ongoing training and development there is a relaxed but professional working environment with excellent employee benefits along with a competitive salary and achievable bonuses. You even get a day off for your birthday!

Perks!

· Salary is £26k plus company car.

· £3k p/a bonus (£750/quarter) which will be guaranteed for the first year.

· Pension

· Long Service awards

· 37hr week Monday-Friday (Everyone goes home 30mins early on Fridays)

· Generous company pension scheme*

· Employee discounts and savings*

· Hybrid after Probation

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

This is a vibrant and busy company who are looking for hungry, “go getting” and self-motivated people to join their sales and account management team. This position is the main contact point for customers and is often the most used route of communication for customers and suppliers.

There is a huge earning potential in this role as well as progression opportunity. This is about developing existing business with your customers and having the ability to pick up on buying signals from them, as well as finding out about new projects and builds, as well as other key contacts within the business. You will be proactive and able to build customer rapport, so that the customer thinks of you as their main supplier, rather than one of your competitors. You will also be proactive in following up on high volumes of leads that come in through various channels and engaging with new prospects. Therefore, it is essential that you come have strong B2B account management experience.

Customer relationships are at the forefront of everything you do! You will be rewarded with uncapped commission and team bonuses, so this is a fantastic opportunity to make money!

The aim of this role is to ensure the smooth running of your individual accounts maintaining customer satisfaction and retention at all times. You will have administrative support assisting you with your day-to-day duties; however, this is still a very heavily-based admin role.

The company is a distributor of electronic components and logistical services to manufacturers of electronic equipment. They support many industries such as automotive, medical and security, but the bulk of their activity is with the defence and harsh environment sectors. If you come from this sort of background or even a manufacturing background, I want to speak to you!

Duties will include:

· You will be the main contact point for customers.

· Purchasing and attention to QA requirements

· Quoting on products

· Managing the supply and product into the business, through the business and eventually onto the customer

· Sourcing parts from suppliers

· Progressing orders through from start to finish

· Alerting clients if orders are late or products not easily sourced

· Dealing with returns, invoice queries & credit notes

· Responsible for export compliance paperwork

The Ideal Person:

· Driven by targets and bonus earnings

· Decision making on margins and supplier choice

· A confident and outgoing personality

· Must have previous sales or account management experience

· Has worked to KPI’s & targets previously

· Excellent communication skills and commercial awareness

· Ability to manage their workload and keep to strict deadlines

· A great attention to detail

· Computer literate and numerate

· Happy to do lots of paperwork!

· Take complete responsibility for the smooth running of your accounts

Perks and Benefits!

· Basic Salary £35000 – £40000 plus commission

· Pension

· 22 days holiday – Plus bank holidays. Plus Xmas shutdown

· Onsite Gym

· Perk Box

· Virtual Care – GP Service

· Onsite Parking

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Job Types: Full-time, Permanent

Pay: £45,000.00-£50,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: MM

My client are a leading provider of marketing and communications in the UK. With over 30 years’ experience in the direct marketing, CRM and transactional communication industries, they take great pride in providing their clients with a variety of tailored solutions and cost-effective services to improve the quality of their customer communications, streamline processes, consolidate costs and ultimately, deliver a greater return on investment.

We are looking for a client account manager, to work very closely with the Client Services and Sales team to grow and retain existing accounts. Strong communication skills and the ability to form relationships is key. Knowledge of the marketing technologies and wider comms would also be an advantage. You’ll need to demonstrate a solid grasp of modern marketing technology and the process to deliver them. Knowledge of the wider world of comms would also be an advantage.

The perfect person for this position will have a solid background in a successful client facing role, with a well-developed pitching style and a high level of enthusiasm! You’ll be working closely with the Head of Client Services, so we’re looking for someone with a clear vision, who is proactive and able to develop strategies.

You’ll also work closely with the wider team in devising sales collateral, compiling business cases and crafting engaging proposals. Do you love creativity and the difference it makes to client’s businesses? Are you highly motivated, tenacious and able to spot where the best opportunities lie?

You will be working on their customer data platform designed to help businesses collect, analyse, and utilise customer data for improved marketing and personalisation. It offers tools for creating customer profiles, segmenting audiences, and automating marketing campaigns, allowing companies to enhance customer engagement and drive sales through data-driven insights.

Responsibilities:

• Develop and nurture strong, long-lasting relationships with key customer stakeholders.
• Provide customers with insights and best practices to maximise the value they receive from our offerings.
• Collaborate with the technical and support teams to address customer needs.
• Ability to collaborate effectively with cross-functional teams, including sales and product
• Collaborate with the sales team to identify opportunities for revenue growth within the existing customer base.
• Develop and execute account plans to drive customer expansion and increased revenue.
• Gather customer feedback and communicate insights to the sales, product and development teams.
• Advocate for customer needs and collaborate with internal teams to drive product improvements.
• Support customer usage of technology including configuration of software and troubleshooting of issues
• Act as conduit between the customer software licences holders and our product and development.

Key Skills

• Strong communication and interpersonal skills.
• Expertise in relationship management.
• Knowledge of marketing technologies and modern communication strategies.
• Analytical skills for customer data and feedback analysis.
• Strategic planning and account management skills.
• Proposal creation and pitching proficiency.
• Collaboration with cross-functional teams, including technical, sales, and product teams.
• Creative and innovative thinker.
• Dedicated to understanding and addressing customer needs.
• Able to spot and capitalise on opportunities.
• Proven experience in a client-facing role within customer success, account management, or client services.
• Background in marketing technology or related platforms.
• Demonstrated ability to develop and maintain long-term client relationships.
• Proven track record of collaborating with sales teams to identify growth opportunities.
• Experience in gathering and using customer feedback to inform business decisions.
• Technical Support: Address technical issues and software needs

Perks and Benefits!

• Working hours 9am to 5:30pm
• 24 days holidays
• Statutory pension scheme
• Free EAP service
• Benefits Platform

N.B All employment will be subject to satisfactory DBS check, employment references and confirmation of right to work in the UK

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person