gambling & betting – Job Paddy

Senior Sales Assistant

David Pluck Bookmakers — Wed, 22 Jan 2025 00:00:00 +0000

At David Plucks we are currently looking for 2 people to join us in the Birkdale area as Senior Sales Assistants. We are looking for people who pride themselves on their customer service, enjoying talking to people and are keen to help us drive the business forward. The role involves learning all the aspects of running a betting shop on a day to day basis, so an appetite for sport would be a help. Previous successful applicants have come from a varied background, including pubs and bars, caring, shops, restaurants and other face to face roles. We focus on offering the best possible experience in our shops, along with ensuring compliance is met.

We offer

£500 bonus after 12 months

Full training provided, also open to experienced applicants

Permanent, full-time position with benefits (part time also available)

Job security – we haven’t closed any of our stores over the past 6 years, and our staff have seen pay rises every year.

Weekly pay, flexible rotas, competitive pay rates, twice yearly rota bonuses and annual bonuses on top mean some of our staff in this role have earnt over £32k in the last 12 months. We have full on site training available to help you, and we have progression pathways for those who wish to take the next step up the ladder.

Our supportive management team ensure there is always someone on the end of the phone to help you.

Must be 18+ with at least 1 year of customer service experience

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Assist customers in placing their bets.
Maintain an organized and visually appealing shop area.
Process transactions accurately and efficiently.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Stay informed about product knowledge and promotions to effectively assist customers.

Job Type: Full-time

Pay: £12.36 per hour

Expected hours: 36 – 45 per week

Additional pay:

Bonus scheme
Loyalty bonus
Tips
Yearly bonus

Benefits:

Company pension

Schedule:

10 hour shift
12 hour shift
8 hour shift
Holidays
Overtime
Weekend availability

Experience:

Customer service: 1 year (required)

Work Location: In person

Reference ID: JAN 25 Birkdale

Senior Sales Assistant

David Pluck Bookmakers — Wed, 22 Jan 2025 00:00:00 +0000

At David Plucks we are currently looking for 2 people to join us in the Liverpool area as Senior Sales Assistants. We are looking for people who pride themselves on their customer service, enjoying talking to people and are keen to help us drive the business forward. The role involves learning all the aspects of running a betting shop on a day to day basis, so an appetite for sport would be a help. Previous successful applicants have come from a varied background, including pubs and bars, caring, shops, restaurants and other face to face roles. We focus on offering the best possible experience in our shops, along with ensuring compliance is met.

We offer

£500 bonus after 12 months

Full training provided, also open to experienced applicants

Permanent, full-time position with benefits (part time also available)

Job security – we haven’t closed any of our stores over the past 6 years, and our staff have seen pay rises every year.

Our supportive management team ensure there is always someone on the end of the phone to help you.

Must be 18+ with at least 1 year of customer service experience

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Assist customers in placing their bets.
Maintain an organized and visually appealing shop area.
Process transactions accurately and efficiently.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Stay informed about product knowledge and promotions to effectively assist customers.

Job Type: Full-time

Pay: £12.36 per hour

Expected hours: 36 – 45 per week

Additional pay:

Bonus scheme
Loyalty bonus
Tips
Yearly bonus

Benefits:

Company pension

Schedule:

10 hour shift
12 hour shift
8 hour shift
Holidays
Overtime
Weekend availability

Experience:

Customer service: 1 year (required)

Work Location: In person

Reference ID: JAN 25 L’Pool

Senior Sales Assistant

David Pluck Bookmakers — Wed, 22 Jan 2025 00:00:00 +0000

At David Plucks we are currently looking for 2 people to join us in the Warrington area as Senior Sales Assistants. We are looking for people who pride themselves on their customer service, enjoying talking to people and are keen to help us drive the business forward. The role involves learning all the aspects of running a betting shop on a day to day basis, so an appetite for sport would be a help. Previous successful applicants have come from a varied background, including pubs and bars, caring, shops, restaurants and other face to face roles. We focus on offering the best possible experience in our shops, along with ensuring compliance is met.

We offer

£500 bonus after 12 months

Full training provided, also open to experienced applicants

Permanent, full-time position with benefits (part time also available)

Job security – we haven’t closed any of our stores over the past 6 years, and our staff have seen pay rises every year.

Our supportive management team ensure there is always someone on the end of the phone to help you.

Must be 18+ with at least 1 year of customer service experience

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Assist customers in placing their bets.
Maintain an organized and visually appealing shop area.
Process transactions accurately and efficiently.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Stay informed about product knowledge and promotions to effectively assist customers.

Job Type: Full-time

Pay: £12.36 per hour

Expected hours: 36 – 45 per week

Additional pay:

Bonus scheme
Loyalty bonus
Tips
Yearly bonus

Benefits:

Company pension

Schedule:

10 hour shift
12 hour shift
8 hour shift
Holidays
Overtime
Weekend availability

Experience:

Customer service: 1 year (required)

Work Location: In person

Reference ID: JAN 25 Warrington

Trainee Duty Manager

David Pluck Bookmakers — Wed, 22 Jan 2025 00:00:00 +0000

At David Plucks we are currently looking for 2 people to join us in the Ellesmere Port area as Trainee Duty Managers. We are looking for people who pride themselves on their customer service, enjoying talking to people and are keen to help us drive the business forward. The role involves learning all the aspects of running a betting shop on a day to day basis, so an appetite for sport would be a help. Previous successful applicants have come from a varied background, including pubs and bars, caring, shops, restaurants and other face to face roles. We focus on offering the best possible experience in our shops, along with ensuring compliance is met.

We offer

£500 bonus after 12 months

Full training provided, also open to experienced applicants

Permanent, full-time position with benefits (part time also available)

Job security – we haven’t closed any of our stores over the past 6 years, and our staff have seen pay rises every year.

Our supportive management team ensure there is always someone on the end of the phone to help you.

Must be 18+ with at least 1 year of customer service experience

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Assist customers in placing their bets.
Maintain an organized and visually appealing shop area.
Process transactions accurately and efficiently.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Stay informed about product knowledge and promotions to effectively assist customers.

Job Type: Full-time

Pay: £12.36 per hour

Expected hours: 36 – 45 per week

Additional pay:

Bonus scheme
Loyalty bonus
Tips
Yearly bonus

Benefits:

Company pension

Schedule:

10 hour shift
12 hour shift
8 hour shift
Holidays
Overtime
Weekend availability

Experience:

Customer service: 1 year (required)

Work Location: In person

Reference ID: JAN 25 EPortTraineeduty

Merkur Slots Team Member – Part Time – North Finchley

Merkur Slots — Wed, 22 Jan 2025 00:00:00 +0000

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Please come and work for us

We’re committed to bringing passion and customer focus to the business.

Position: Team Member

Hours Per Week: 32
Pay Rate: £11.97 – £12.97 per hour
Night Rate: £12.97 per hour 11 pm – 6 am

Do you have experience in retail or hospitality?

Does working in a customer-driven environment appeal to you?

Would you like a role with excellent career prospects?

If you have answered yes to all the questions, we would like to hear from you!

Job purpose

To ensure day to day operation of a licensed gaming centre, including but not restricted to ensuring that:

Company operating standards are adhered to;
Marketing/promotional activities/events are delivered correctly to the customer;
Physical and personal security is maintained;
Excellent customer relations are built and maintained;
Venue is operated in accordance with LCCP;
Acts as the responsible person for the venue when rota’d to do so; or in the event of unexpected absence.

Main responsibilities and key tasks

Operational

To ensure that the venue housekeeping is of the highest possible standard at all times, regularly cleaning floors, walls and other surfaces.
To routinely clean all gaming centre equipment both before and during trading hours to ensure customers receive a high standard of presentation of equipment at all times.
To ensure that all cleaning is completed in line with company policy, including toliets.
To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
To ensure service rounds and refreshments are offered in line with brand guidelines.
To assist with pre-collection/midweek collection procedures as directed if required.
To aquire and maintain a high level of machine knowledge both product and technical.
To complete machine PPM process in accordance with the prescribed schedules to ensure machine maxmisation is achieved and reduces down time/loss of revenue.
To ensure that all machines in the venue are playable; Small fixes, as defined by the Company, are to be fixed; if you are trained and certificated by the Company to do so. Any small fixes, as defined by the company, that cannot be fixed and any other machine faults requiring fixing must be escalated to the technical team.
To report machine faults in line with Company procedures, using the relevant escalation process. To payout for machine faults in line with Company procedures when authorised to do so by the Cluster/Area Manager. To help ensure that all stock is correctly accounted for and secure.

Security

To ensure that no person under the age of 18 years of age gains access to the venue in accordance with current legislation and that the company’s ‘Think 25’ policy is applied rigorously.
To ensure that personal and physical security standards are maintained.
To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue, ensuring any concerns are logged on the IHL Tablet and escalated when required.

Health and safety

To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Cluster Manager/Area Manager/Facilities Department.

Administration

To assist with any administration as required to 100% accuracy.

Promotions

To ensure that all promotions are run in an indiscriminate manner, with any customer feedback being referred to the Cluster Manager or Marketing Manager for further action.
To help ensure that promotions run smoothly and are a success.
To ensure that all promotions are run legitimately and in accordance with current gaming legislation.

Communication

To attend any meetings as and when required.
Keep up to date with business changes by reading and acknowledging you have read the weekly Busines Bulletin.
Keep up to date with any urgent business communications sent to the venue email address.
Keep up to date by logging into Inform People for: (1) any company communications sent to employees, (2) any new training you need to complete. 6.5. Complete handover of shift appropriately.

Customer service

To promote the Company in a positive manner when dealing with internal and external customers.
To actively promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
To respond positively, promptly and appropriately to all customers requests.
To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
To ensure that customer complaints are brought to the attention of a member of management as quickly as possible. In the event of lone working this should be escalated to the Cluster Manager in the first instance. If the Cluster Manager is not available it should be escalated the Area Manager
To own and resolve problems, escalating where appropriate and in accordance with the complaints poilcy.
To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
To maintain a high standard of personal presentation ensuring the brand dress code is adhered to at all times, whilst on duty.
Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.

Other

To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
To carry out any other reasonable duties as required.

In keeping with the accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.

INDTMKEY

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Senior Sales Assistant

David Pluck Bookmakers — Tue, 21 Jan 2025 00:00:00 +0000

At David Plucks we are currently looking for 2 people to join us in the Birkenhead area as Senior Sales Assistants. We are looking for people who pride themselves on their customer service, enjoying talking to people and are keen to help us drive the business forward. The role involves learning all the aspects of running a betting shop on a day to day basis, so an appetite for sport would be a help. Previous successful applicants have come from a varied background, including pubs and bars, caring, shops, restaurants and other face to face roles. We focus on offering the best possible experience in our shops, along with ensuring compliance is met.

We offer

£500 bonus after 12 months

Full training provided, also open to experienced applicants

Permanent, full-time position with benefits (part time also available)

Job security – we haven’t closed any of our stores over the past 6 years, and our staff have seen pay rises every year.

Our supportive management team ensure there is always someone on the end of the phone to help you.

Must be 18+ with at least 1 year of customer service experience

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Assist customers in placing their bets.
Maintain an organized and visually appealing shop area.
Process transactions accurately and efficiently.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Stay informed about product knowledge and promotions to effectively assist customers.

Job Type: Full-time

Pay: £12.36 per hour

Expected hours: 36 – 45 per week

Additional pay:

Bonus scheme
Loyalty bonus
Tips
Yearly bonus

Benefits:

Company pension

Schedule:

10 hour shift
12 hour shift
8 hour shift
Holidays
Overtime
Weekend availability

Experience:

Customer service: 1 year (required)

Work Location: In person

Reference ID: JAN 25 Birkenhead

Senior Sales Assistant

David Pluck Bookmakers — Tue, 21 Jan 2025 00:00:00 +0000

At David Plucks we are currently looking for 2 people to join us in Bromborough as Senior Sales Assistants. We are looking for people who pride themselves on their customer service, enjoying talking to people and are keen to help us drive the business forward. The role involves learning all the aspects of running a betting shop on a day to day basis, so an appetite for sport would be a help. Previous successful applicants have come from a varied background, including pubs and bars, caring, shops, restaurants and other face to face roles. We focus on offering the best possible experience in our shops, along with ensuring compliance is met.

We offer

£500 bonus after 12 months

Full training provided, also open to experienced applicants

Permanent, full-time position with benefits (part time also available)

Job security – we haven’t closed any of our stores over the past 6 years, and our staff have seen pay rises every year.

Our supportive management team ensure there is always someone on the end of the phone to help you.

Must be 18+ with at least 1 year of customer service experience

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Assist customers in placing their bets.
Maintain an organized and visually appealing shop area.
Process transactions accurately and efficiently.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Stay informed about product knowledge and promotions to effectively assist customers.

Job Type: Full-time

Pay: £12.36 per hour

Expected hours: 36 – 45 per week

Additional pay:

Bonus scheme
Loyalty bonus
Tips
Yearly bonus

Benefits:

Company pension

Schedule:

10 hour shift
12 hour shift
8 hour shift
Holidays
Overtime
Weekend availability

Experience:

Customer service: 1 year (required)

Work Location: In person

Reference ID: JAN 25 Brom

Trainee Duty Manager

David Pluck Bookmakers — Tue, 21 Jan 2025 00:00:00 +0000

At David Plucks we are currently looking for 2 people to join us in the Claughton / Prenton area as Trainee Duty Managers. We are looking for people who pride themselves on their customer service, enjoying talking to people and are keen to help us drive the business forward. The role involves learning all the aspects of running a betting shop on a day to day basis, so an appetite for sport would be a help. Previous successful applicants have come from a varied background, including pubs and bars, caring, shops, restaurants and other face to face roles. We focus on offering the best possible experience in our shops, along with ensuring compliance is met.

We offer

£500 bonus after 12 months

Full training provided, also open to experienced applicants

Permanent, full-time position with benefits (part time also available)

Job security – we haven’t closed any of our stores over the past 6 years, and our staff have seen pay rises every year.

Our supportive management team ensure there is always someone on the end of the phone to help you.

Must be 18+ with at least 1 year of customer service experience

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Assist customers in placing their bets.
Maintain an organized and visually appealing shop area.
Process transactions accurately and efficiently.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Stay informed about product knowledge and promotions to effectively assist customers.

Job Type: Full-time

Pay: £12.36 per hour

Expected hours: 36 – 45 per week

Additional pay:

Bonus scheme
Loyalty bonus
Tips
Yearly bonus

Benefits:

Company pension

Schedule:

10 hour shift
12 hour shift
8 hour shift
Holidays
Overtime
Weekend availability

Experience:

Customer service: 1 year (required)

Work Location: In person

Reference ID: JAN 25 claughtonTraineeduty

Workshop / Field Service Engineer

Dransfields — Tue, 21 Jan 2025 00:00:00 +0000

We are recruiting for a Workshop / Relief Field Service Engineer to support our industry leading operation in East Anglia.

Your role will be predominantly workshop based in Colchester overhauling and repairing gaming machines and amusement equipment ready for delivery to pubs and clubs around East Anglia.

You will also operate as a Relief Field Service Engineer providing sickness and holiday cover from time to time.

A full driving licence is essential
Experience is is preferred but not essential as full training will be given to the right candidate

Benefits:

Competitive remuneration package
Pension
Company vehicle

Apply today to this fantastic opportunity to join one of the leading machine operators in the UK.

Further information on the Company can be found at www.Dransfields.com

Job Types: Full-time, Permanent

Pay: £28,352.00 per year

Benefits:

Company car
Company pension
On-site parking
Sick pay

Schedule:

Flexitime
Monday to Friday
Weekend availability

Work Location: In person

Reference ID: Relief Engineer – Colchester

Merkur Slots – Venue Manager – Peckham

Merkur Slots — Wed, 15 Jan 2025 00:00:00 +0000

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Please come and work for us

We’re committed to bringing passion and customer focus to the business.

Position: Venue Manager – Peckham

Salary: £37,065.60 per annum

Hours per week: 45

Do you want to be part of an exciting market-leading business that can help your career scale to new heights?

Then read on!

At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.

We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.

HTF

Job purpose

Overall responsibility for the performance and profitability of a licensed gaming centre, including but not restricted to ensuring that:

Budgeted targets are achieved;
Company operating standards are adhered to;
Cost controls are met;
Human Resources are effectively managed;
Marketing/promotional activities/events are delivered correctly;
Physical and personal security is maintained;
All management reporting/administration is completed;
Cash/assets are controlled and any risk of loss is minimised; and 4 Excellent customer relations; built and maintained.
Operate in accordance with LCCP.
Lead Supervisor maintains control of venue and offering support where appropriate.
Staff are being properly managed and training is being carried out where required.
Cluster/Area Manager is being regularly briefed on venue performance.

Main responsibilities and key tasks

Operational

To ensure day to day control and co-ordination of all venue activities and staff.
Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible.
To take full responsibility for the opening, trading and closure of the venue.
To monitor the level of engineering support provided to the venue and report any deficiencies.
To implement the required PPM schedules to ensure machine maxmisation is achieved and reduces down time/loss of revenue.
To ensure that all machines in the venue are playable; Small fixes, as defined by the Company, are to be fixed; if you are trained and certificated by the Company to do so. Any small fixes, as defined by the company, that cannot be fixed and any other machine faults requiring fixing must be escalated to the technical team.
To implement appropriate marketing/promotional activities in order to maximise revenue opportunities.
To monitor competitor activity, report as appropriate and recommend action where required.
To maximise all other business opportunities within the venue.
To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
To monitor and analyse machine income levels and recommend appropriate action to maximise revenue opportunities, i.e. machine moves, new equipment.
To observe the legal aspects of the business relating to machine licensing and to report any discrepancies immediately to the Technical Department/Operations Manager
To achieve KPIs and audits; this includes international, compliance, etc.
To follow company standards as stipulated in the Operations Manual

Security

To ensure that no person under the age of 18 years of age gains access to the venue in accordance with current legislation.
To ensure that all Company security procedures are adhered to by all employees.
To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
To hold regular assessments of security procedures in liaison with the Cluster/Area Manager and where appropriate, identify potential weaknesses/threats.
To ensure the correct operation and monitor the condition of all security aids supplied by the Company, i.e. CCTV, alarms, panic buttons etc.
To assist in security investigations as necessary.
To action security alerts as necessary.
To respond to alarm activation’s and take appropriate action.

Health and safety

To ensure at all times the safety of all employees together with those members of the public visiting the venue.
Adhere to all health and safety practices and procedures ensuring employees operate the venue in a safe manner, and in the event of health and safety issues arising, that matters are reported immediately to the Area Manager/Facilties Department.

Administration

Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
Retain completed adminstration in line with company policy and legal requirements.
Investigate any exceptions, promptly taking appropriate remedial action as necessary.
To ensure that all Company assets are registered and monitored as appropriate.

Human Resources

To ensure that all venue employees perform to required personal and company standards at all times.
To deal with any instances of poor performance,misconduct or misconduct ensuring the appropriate action is taken, this includes referal to the Cluster/Area Manager.
To ensure that all newly recruited employees receive a full induction on commencement and are trained in all aspects of venue operation and are booked on to relevant courses to support customer service and product knowledge.
Escalation point for the day to day problems arising from employees within the venue.
To ensure a good working environment is established and maintained, in order to obtain the maximum commitment and productivity of employees.
To ensuring that all recruitment applications are dealt with in a timely manner and in accordance with current legislation and company policy.
To ensure that all on-site recruitment advertising is presented in a professional manner and in accordance with current legislation and company policy.
To operate within agreed manning levels as directed by the Cluster/Area Manager.

Make sure rotas support needs of the business, in line with company policy, in conjunction with Cluster Manager. Diuscuss with Cluster Manager if not and work to solution.
Complete performance reviews in line with company policy.
Ensure employee training is completed in line with launches, refreshed and in line with company policy.
To maintain accurate employee records on an ongoing basis, ensuring they are properly secured within the venue to meet Data Protection legislation.
To travel and work within other venues within the company, within a reasonable distance, if required, according to the needs of the business. This must be recorded on Shopworks.

Marketing and promotional activity

To ensure that all marketing/promotional material is implemented in accordance with the instructions of the Cluster/Area Manager/Marketing Manager.
To ensure that all promotions are run in an indiscriminate manner, with any customer feedback being responded to immediately or referred to the Marketing Manager for further action.
To ensure that all promotions are run legitimately and in accordance with current gaming legislation.

Communication

To attend any meetings as requested.
To ensure that all employees are updated with regard to company information and policies as required.
To undertake team briefings as and when required ensuring that records are made and maintained.
Overall responsibility for completion of the end of period venue activity report on a timely basis, ensuring that all aspects are completed as appropriate.

Customer service

To own and resolve problems where required.
To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
Ensure that personal presentation and profile is such that it reflects well upon the company.
To respond positively, promptly and appropriately to all customer feedback / enquiries.
To conduct all business in a polite and courteous manner.
To promote the concept of teamwork to enhance business opportunities and achievement.
To investigate and action all customer complaints immediately.
To ensure that customer service is carried out in line with company standards and results in ‘customer delight’.
To maintain a high standard of personal presentation and ensure that all employees adhere to the brand dress code at all times.
Champion company standards and best practice within venue, according to the needs of the business.

Other

To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
To operate accordance with the LCCP.
To carry out any other reasonable duties as required by the Company.

In keeping with the accepted principles of good company practice you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!