Department: Dezrezlegal

Location: Swansea, SA1. Office based until successful completion of probation followed by a requirement to work two days a week in the office with the option to work the remainder from home.

Term: Permanent

Salary: National Living Wage

A bit about us:

Dezrezlegal are an independent legal firm who help people buy, sell and remortgage homes across England and Wales. We market both directly to members of the public and via referral relationships with industry professionals to generate growth. We’re looking for the right person to join our close-knit team, representing our business and providing excellent support to our industry partners, customers, and teams.

Main Purpose of the Role:

The Service Support Executive will be responsible for:

1. Successfully onboarding newly instructed clients

2. Providing overflow capacity for incoming calls

3. Issuing draft contracts on residential conveyancing sale files

4. Administering incoming and outgoing mail

5. Administering incoming fax communications

6. Filing documents

Full training will be provided and no previous experience is required. The role is dependent on the ability to establish relationships quickly, manage expectations, and contribute positively to our team. Our Service Support Executives must be focussed on meeting the needs of our customers and have a drive to deliver the highest level of customer service.

Key Responsibilities:

• To always provide the highest level of customer care to clients and industry partners
• To have a working understanding of the conveyancing process to assist customers with basic queries
• To provide overflow capacity for incoming calls
• To book and maintain appointment slots for return calls to customers
• To identify customers who need additional support
• To identify incoming complaints and manage appropriately using the company complaint procedure
• To provide basic updates to customers where appropriate using our bespoke case management system
• To process incoming and outgoing mail
• To file documents in line with the company document retention policy
• To successfully onboard newly instructed clients. To include:
• Ensuring initial documentation is successfully provided
• To chase outstanding initial documents
• To provide support to clients experiencing difficulty with initial documents
• To provide the client access to our chosen online AML system
• To chase the provision of ID from clients to issue draft contracts
• To process client payments over the phone
• To log the memorandum of sale and issue initial letters
• To transfer responsibility for files to the live team in a timely manner
• To issue draft contracts and associated documentation accurately and in a timely manner on sale files
• To participate in the generation of ideas for the improvement of the service

• To maintain accurate and up to date records on our bespoke internal case management system at all times for the benefit of all parties and team members.

What you need to be successful:

• Excellent customer service and administrative skills
• An approachable outgoing personality
• The ability to connect with people
• The ability to work collaboratively as part of a team
• Excellent communication skills – both written and verbal
• Problem solver
• Basic maths and English skills
• Ability to work in a fast-paced environment

Job Type: Full-time

Pay: From £23,809.50 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 3 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Company: Dezrez Services Ltd.

Location: Swansea – Hybrid

Reporting to: Head of Operations

Salary: £25,000 to £28,000 depending on experience

About Us: Dezrez Services Ltd. is a leading provider of innovative property software solutions designed to streamline real estate operations. Our mission is to empower estate agents with cutting-edge tools and exceptional support to drive success in the real estate industry.

Role Overview: We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. The CSM will play a pivotal role in ensuring our customers receive the maximum value from our products and services. This role involves onboarding new customers, providing comprehensive training, and managing ongoing relationships to foster customer satisfaction and retention.

Key Responsibilities:

• Customer Onboarding:
• Understand and empathise with customers and develop strategies to ensure a seamless move to Dezrez software.
• Ensure the entire onboarding project runs smoothly by liaising with external and internal stakeholders.
• Produce accurate and reliable project delivery plans.
• Manage communication between technical teams and our customers.
• Communicate with customers effectively throughout their onboarding journey.
• Establish and pro-actively retain strong customer relationships.
• Understand our customers’ needs and offer additional products that will enhance their software experience.
• Ensure our knowledge of procedures, internal systems, products, compliance, legislation and contracts are maintained at a high standard.
• Training:
• Conduct training sessions (one-on-one and group) to educate customers on product features and best practices.
• Develop and maintain training materials, including tutorials, guides, and webinars.
• Update training content regularly to reflect new features or changes in the product.
• Account Management:
• Serve as the main point of contact for assigned accounts, building and maintaining strong relationships.
• Regularly check in with customers to understand their needs, challenges, and feedback.
• Proactively address any customer issues or concerns to ensure satisfaction.
• Collaborate with sales, support, and product development teams to ensure a seamless customer experience.
• Identify opportunities for upselling or cross-selling additional products or services.
• Monitor customer usage and engagement to pre-emptively to retain customer business.

Qualifications:

• Proven experience in customer success, account management, or a related role.
• Strong understanding of software products, preferably in the real estate or property management industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.
• Proactive problem-solving skills and a customer-centric mindset.
• Familiarity with CRM software and customer success platforms is a plus.

Benefits:

• Competitive salary.
• Comprehensive benefits package including health, dental and vision insurance.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Flexible working arrangements.

Job Type: Full-time

Pay: £25,000.00-£27,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Experience:

• Customer Service: 3 years (preferred)

Work Location: Hybrid remote in Swansea

Are you a high-achieving STEM graduate eager to kick-start your career in the exciting world of data? The Katalyze Data Graduate Scheme is your pathway to a rewarding and lucrative future in this rapidly evolving industry.

Start Date: 31st March 2025

Our comprehensive programme features a hybrid training model, combining immersive, hands-on training with face-to-face sessions at our Oxford office. Over the course of three months, you will gain proficiency in cutting-edge data tools and programming languages. You can choose to specialise in:

• SAS: Learn the powerful statistical software suite widely used for advanced analytics, business intelligence, and data management. In this stream, you will also learn Python, and R equipping you with the skills necessary for complex data engineering and analysis.

or

• Microsoft Technologies: Gain skills in Azure Data Fundamentals, Azure Data Engineering, Power BI, and Python. These tools are pivotal in data management, analytics, and visualisation, enhancing your employability across industries.

Both pathways will enhance your business acumen through engaging case studies and professional development workshops.

Following your training, you’ll embark on a nine-month placement with one of our prestigious UK-based clients, working on high-impact projects that will significantly elevate your career prospects. Join our successful alumni network—over 95% of graduates secure permanent roles upon completion!

Competitive Salary & Benefits

• Starting Salary: £23,850, increasing to £26,000 after training
• SAS Certification: SAS Base Certification
• Microsoft Certifications: Azure Data Fundamentals, Azure Data Engineering and Power BI
• Annual Leave: 20 days
• Support: Unmatched assistance from our dedicated Graduate Scheme team

Who We’re Looking For

If you’re a passionate, driven STEM graduate with:

• A minimum BSc (Hons) degree in a numeric or scientific discipline
• A desire for a well-paid, long-term career in Data Engineering, Data Analytics, or Data Science
• Motivation to learn new technologies, whether Microsoft or SAS
• Strong communication and organisational skills
• Previous coding experience

Then the Katalyze Data Graduate Scheme is your springboard to an extraordinary career!

Apply Now!

https://forms.monday.com/forms/866dd88706e3c337bd4893b5421fca0b?r=use1

Don’t miss your chance to unlock your full potential in the dynamic field of data. Apply today to join our next cohort starting on 31st March 2025!

Job Type: Fixed term contract
Contract length: 12 months

Pay: From £23,850.00 per year

Benefits:

• Casual dress
• Sick pay

Schedule:

• Monday to Friday

Application question(s):

• Do you require sponsorship to work in the UK or will you require sponsorship in the future?
• Do you have any coding experience

Education:

• Bachelor’s (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: GS923
Expected start date: 31/03/2025

Position Overview:

The Senior Product Marketing Manager position is responsible for leading and owning our end to end go to market strategy, within a diverse global team. The Senior Product Marketing Manager position is responsible for leading and owning our end-to-end go-to-market strategy within a diverse global team.The Senior Product Marketing Manager shapes our portfolio strategy, emphasizes our digital influence and brings a voice to the customers of our organisation by influencing marketing campaigns across a variety of channels both internally and externally. This role focuses on Diligent’s Compliance & Ethics solutions, shaping global strategy, positioning, and messaging to highlight the value of these offerings in the GRC marketplace.

Key Responsibilities

• Create, implement and drive product marketing strategy for Diligent’s suite of product and service offerings, with a focus on Compliance & Ethics solutions.
• Collaborate on product and feature launches by developing go-to-market strategies, messaging, and enablement plans.
• Partner with product management to establish and manage user committees and steering committees.
• Track and communicate competitive information, including competitor market moves, creating battle cards, and developing competitive positioning and messaging to influence campaigns and sales enablement.
• Work closely with product and tech teams to create the vision for all products and influence the product roadmap.
• Partner with regional sales managers to position products effectively during the sales process and identify opportunities to introduce sales enablement tools.
• Champion the end user in product reviews and UX discussions, providing product marketing guidance and ensuring customer needs inform product decisions.
• Create comprehensive toolkits for marketing, sales, and customer success teams for all product releases and launches, including messaging, positioning, and target segments by user persona.
• Translate sales feedback into actionable product requirements and translate product team materials into actionable communications for commercial teams.
• Lead enablement sessions and energize the commercial team to sell core and emerging Compliance & Ethics solutions.
• Develop and maintain an acute understanding of market dynamics, competitive landscapes, and trends within the Compliance & Ethics domain.
• Create and implement content and strategies to educate internal and external audiences about Diligent’s offerings.

Required Experience/Skills

• 5+ years of B2B product marketing experience, preferably within compliance, ethics, and corporate integrity space.
• You will have a strong understanding of SaaS-based solutions and product marketing best practices and have a passion for technology.
• Proven ability to craft compelling messaging and positioning strategies that resonate with target audiences and drive adoption.
• Demonstrated success in managing product launches, including go-to-market strategies and enablement plans.
• Exceptional attention to detail and editorial skills to ensure high-quality deliverables.
• Acute understanding of market dynamics, competitive landscapes, and trends within the Compliance & Ethics domain.
• Strong focus on the ‘why’ behind strategic decisions to ensure initiatives align with organizational goals and market demands.
• Exceptional storytelling and positioning skills to influence both internal and external stakeholders.
• Ability to build and maintain relationships across teams, including product management, sales, and customer success, to execute on product marketing strategies effectively.
• Positive, energetic attitude with strong initiative and work ethic.
• A proven track record of writing performance-driven product marketing plans that translate into measurable adoption results.
• Strong project management skills to balance multiple priorities in a fast-paced, dynamic environment.
• This role is ideal for a dynamic, strategic marketer passionate about driving innovation and growth in the Compliance & Ethics space while delivering exceptional results through collaboration and creativity.

Manchester- minimum 3 days in office

Full-time, Permanent

£40,000 – £65,000

About Dizplai
Dizplai is the most famous company you’ve never heard of, but you’ve definitely interacted with us before. Whether it’s watching the biggest fight on PPV, your favourite creator on social media, or your Premier League club – the chances are, if you’ve interacted with them digitally, it’s been via Dizplai.

We make it possible for audiences and content to interact, bridging the gap between viewer and creator, giving audiences control of the action.

Our mission is to build and nurture active, engaged communities that benefit brands, broadcasters, and sports organizations. With some huge new partnerships locked in, Dizplai now offers more value for creators, brands, and technologies, and we’re ready to grow our client list across new verticals and new channels.

From gaming, sport to entertainment, our capabilities have grown immeasurably over the past 12 months, and we’re looking for a business development manager that can help connect us with the most innovative brands and key decision-makers to drive the next generation of interactive social and broadcast content.

We focus on maximising audience engagement, integrating commercial objectives, leveraging innovative technologies, and delivering outcomes that matter. We are more than a technology company; we are a team of marketers, media planners, creatives, strategists, and developers, working alongside our clients to conceive, create, and deliver award-winning content and campaigns.

About the role:
As a Full Stack Software Engineer at Dizplai, you will work closely with a creative team of developers to continuously enhance and evolve our products and services. In this role, your responsibilities will include building and developing custom interactive applications, collaborating with fellow developers, designers, and stakeholders to ensure successful project outcomes. You will take ownership of new feature development and proactively identify and resolve potential issues before they escalate.

Key Responsibilities:

• Develop and enhance custom interactive applications across front and backend

• Collaborate with developers, designers, and stakeholders to ensure project success

• Take ownership of new feature development

• Stay updated with emerging technologies and programming trends

• Proactively identify and resolve potential issues before they become critical incidents.

• As a strong advocate of DevOps principles, you’ll be directly engaged with addressing the daily operational needs of customers who utilise the systems and components delivered by you and your team. This role will also involve participation in the on-call rotation.

Requirements:

• Applicants must either hold British citizenship or possess indefinite rights to work in the UK.

• Experience in web development using Javascript web frameworks including Vue and React.

• Preferably some Java / Node back end experience preferably working with REST, SQL and NoSQL databases, and messaging platforms

• Experience working with cloud-based environments like AWS / Google

• Strong analytical, programming, and problem-solving skills

• Preferably some experience with NoSQL databases

• Understanding or interest in broadcast and streaming technologies

Benefits:

• Company pension scheme

• 25 days of annual leave + Bank Holidays

• Contribution towards mobile phone and home broadband expenses

• Employee assistance program

• Hybrid working model – split your time between the office and home

• Enjoy a vibrant office environment in the creative hub of Manchester

• Regular team social events

At Dizplai, we foster a supportive company culture that values work-life balance, open communication, and mutual assistance. If you are eager to take your career to new heights while working for a company that prioritises its employees and their impact on the world, we encourage you to reach out to us today.

Job Type: Full-time

Pay: £40,000.00-£65,000.00 per year

Benefits:

• Company pension
• Employee discount
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Are you eligible to work in the UK indefinitely?

Experience:

• JavaScript: 4 years (preferred)
• Node.js: 4 years (preferred)
• Java: 3 years (preferred)

Work Location: Hybrid remote in Manchester M1 3HF

Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.

Founded in April 2015 by CEO Tom O’Hara, Kick has grown rapidly with acquisitions playing a vital role in shaping Kick as a respected leader within the industry. Since 2015, nine acquisitions have been made. These acquisitions alongside our strong organic growth have been the key elements in our ability to scale and expand the range of services and levels of expertise that Kick provides to our customers.

Combining over 40 years of expertise and service from respected industry players, Castle and Talon, our five divisions, Technical, Dynamics, Infor, Communications and KickSecure allow us to deliver tailored expertise to each customer.

We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it’s how we work with people that is most important to us.

You can trust in our expertise.

The Role
JOB TITLE: Microsoft Dynamics 365 Business Central Account Manager
BASE LOCATION: Bellshill (hybrid)
SALARY: Up to £50K base salary depending on skills and experience + Commission + Car Allowance
WORKING PATTERN: Permanent I Full-time (35 hours per week)

ROLE PURPOSE:
As a Microsoft Dynamics 365 Business Central Account Manager, you will be responsible for identifying, developing, and nurturing new and existing client relationships. You will drive revenue by promoting and selling Microsoft Dynamics 365 solutions, ensuring that clients’ needs are thoroughly understood and addressed with tailored, value-added propositions.

This role requires a deep understanding of the Microsoft technology ecosystem, exceptional communication skills and an ability to build close relationships, influence stakeholders and close deals.

Key Responsibilities

• Proactively engage with existing clients to understand their business needs and offer tailored D365 BC and its complementary products
• Develop and maintain a pipeline of opportunities to achieve and exceed sales targets.
• Identify and take advantage of cross-selling opportunities.
• Develop and nurture strong client relationships and tailoring solutions to individual customer requirements.
• Collaborate with internal teams to create compelling proposals and ensure seamless customer onboarding, driving high levels of customer satisfaction.
• Stay informed on Microsoft product advancements, competitor activity, to effectively position Kick and Dynamics 365 Business Central solutions.
• Ensure a high level of customer satisfaction through regular communication and issue resolution.

What do I need?

• Proven track record in sales account management of Dynamics 365 Business Central or similar cloud-based CRM/ERP product such as NetSuite, Sage, SAP, Infor Sun.
• Ability to build rapport and explain complex concepts to both non-technical and technical audiences.
• Self-motivated, target-driven, and comfortable working in a fast-paced, competitive environment.
• Strong collaboration skills, able to work effectively with cross-functional teams across sales, marketing, and technical disciplines.
• Excellent communication, presentation, and negotiation skills.
• Willingness to travel if required to meet with clients and attend industry events (UK Driving licence required).

Benefits

• Competitive salary
• 30 days annual leave (plus a birthday holiday)
• Additional Service Days
• Group personal pension plan
• Private medical insurance scheme
• Hybrid Working
• Life cover (2 x final salary)
• Cycle to work scheme

Kick ICT Group recognise the value of a diverse workforce and are committed to making our working environment inclusive for all.

Job Types: Full-time, Permanent

Pay: Up to £50,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Bellshill ML4 3NJ

Founded in April 2015 by CEO Tom O’Hara, Kick has grown rapidly with acquisitions playing a vital role in shaping Kick as a respected leader within the industry. Since 2015, nine acquisitions have been made. These acquisitions alongside our strong organic growth have been the key elements in our ability to scale and expand the range of services and levels of expertise that Kick provides to our customers.

Combining over 40 years of expertise and service from respected industry players, Castle and Talon, our five divisions, Technical, Dynamics, Infor, Communications and KickSecure allow us to deliver tailored expertise to each customer.

We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it’s how we work with people that is most important to us.

You can trust in our expertise.

The Role
JOB TITLE: Microsoft Dynamics 365 Pre-Sales Specialist
BASE LOCATION: Bellshill
SALARY: Up to £70K Depending on skills and experience
WORKING PATTERN: Permanent I Full-time (35 hours per week)

ROLE PURPOSE:
As a Microsoft Dynamics 365 Pre-Sales Specialist, you will play a pivotal role in driving our sales process by working closely with the sales, marketing, and consulting teams. You will be responsible for understanding the business needs of our clients to deliver impactful presentations and demonstrations that highlight the value of Kick ICT’s Dynamics products and services.

Key Responsibilities

• Work with the sales team to understand customer requirements and identify potential solutions
• Act as an evangelist for Dynamics Business Central solutions
• Develop product demonstrations, presentations, and proof-of-concept (POC) sessions to showcase the value that our offerings provide.
• Assist to deliver compelling proposals and documentation to address prospect and client needs.
• Work closely with the product management and development teams to stay updated on product features and industry trends which add value to our proposition.
• Assist in responding to requests for proposals by providing details and functional information.
• Act as a liaison to communicate the customer requirements pre sales to internal teams to ensure a smooth transition from pre-sales to project implementation.
• Stay informed about competitor offerings and industry developments to effectively position our Dynamics solutions.
• Provide recommendations on products we should add to our stack to ensure we are on the front foot for adding value to sales propositions

What do I need?

• Excellent communication, presentation, and interpersonal skills.
• Proven experience in a pre-sales or technical consulting role.
• Strong understanding of either Microsoft Dynamics Business Central or comparable products such as NetSuite, Sage, SAP, Infor Sun
• Power Platform knowledge would be advantages or the ability to quickly learn new technologies and products.
• Ability to build rapport and explain complex concepts to both non-technical and technical audiences.
• Strong problem-solving skills and the ability to think strategically.
• Possess a client centric consultative approach to solution design.
• Willingness to travel if required to meet with clients and attend industry events.

Benefits

• Competitive salary
• 30 days annual leave (plus a birthday holiday)
• Additional Service Days
• Group personal pension plan
• Private medical insurance scheme
• Hybrid Working
• Life cover (2 x final salary)
• Cycle to work scheme

Kick ICT Group recognise the value of a diverse workforce and are committed to making our working environment inclusive for all.

Job Types: Full-time, Permanent

Pay: Up to £70,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Bellshill ML4 3NJ