Site Team Leader

Location: Bermondsey

Deliveroo

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It’s an exciting time to join and while we have made great progress, we are just getting started!

Deliveroo Editions

We are on a mission to be the definitive food company. With a dash of hard-work, a sprinkle of teamwork and a whole dollop of creativity, we created "Editions" which is our ‘dark kitchens’ business. We have partnered with some fantastic restaurants such as Wagamama, Starbucks, Pho and Gourmet Burger Company to help further connect them with hungry customers. Delivery-only kitchens have never been higher profile, or more valuable for improving service and selection for customers. Deliveroo Editions were the world’s first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed. What’s even more exciting is that we’re expanding our portfolio further. Great people help to drive our business forward and we are always looking for more to join our sites. If you don’t have the exact experience, that’s okay, we’d still love to hear from you. Does this sound tasty to you?

The Role

The role of the Site Team Leader is to support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Site Team Leader must also contribute to a positive and cooperative working environment for all colleagues ensuring at all times the tasks they are completing and delegating are done in a safe, legal and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively delivering operational excellence.

What You’ll be Doing

• Lead through your respective team working closely with the site management to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!
• Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching.
• Communicate professionally and effectively with our Deliveroo riders.
• Effectively operate and oversee the dispatch ensuring the accurate handling of orders to riders and minimising mistakes over peak periods.
• Ensure all deliveries are handled in line with company expectations and policies.
• Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders.
• Drive strong standards within your site, adhering to high levels of food safety and compliance in addition to delivering a clean, tidy, organised site environment.
• Maintain good relations to uphold Deliveroo’s positive reputation with all external parties. e.g. neighbours, landlords, contractors etc.
• Complete H&S checks and ensure that employees are diligently adhering to company policies and procedures throughout their shifts.
• Supervise accurate timekeeping ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements.

Requirements

• Previous experience in a similar environment is preferred but not essential Strong hands-on mentality and oriented
• Comfortable working in a fast-paced environment
• Proven track record of consistently hitting KPI targets
• Demonstrated leadership and experience training other associates
• Ability to run shifts on their own
• Contribute to a positive working environment
• Good communication skills and a good proficiency in both written and spoken English
• Right to work in the UK

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

• Work closely with Engineering Managers, Product Managers, Product Designers, and various Engineers to understand problems and to design solutions
• Produce high-quality code that is well-structured and simple to understand that will be used by 1M+ active daily users
• Take ownership of product development, from feature discovery, to the breakdown of work, and its implementation
• End-to-end application support, including production incident management
• Embrace agile methodologies and user-centred thinking
• Engage in a culture of continuous improvement by attending events such as blameless post-mortems, architecture reviews, and engineering guild sessions..
• Collaborate daily with fellow engineers in the cross-functional environment to solve problems and write code
• Mentor and coach your colleagues

• Be capable to write high quality code in Scala or be interested in learning a functional language
• Experience working with RDBMS, ideally Postgres
• Distributed datastores (e.g. DynamoDB)
• Message queues: (e.g. RabbitMQ / Apache Kafka)
• Experience building scalable web applications serving 10,000s of requests per second
• DevOps culture (CI/CD pipeline)
• Ability to proactively find and solve complex problems independently, but also know when to seek guidance or help from your peers.

• Experience with Scala
• Willing to work in Python and Scala codebases
• Proficient in testing solutions at different levels — unit and integration —
• Experience with relational or non-relational databases, preferably PostgreSQL, DynamoDB, AWS Athena
• Experience with Docker and Kubernetes

• Experience with Java
• Experience with Play framework
• Experience with web frameworks, or web development
• Experience with eCommerce
• Experience with event-driven architectures, preferably using RabbitMQ or Kafka
• Experience in using production AWS infrastructure, ideally with Terraform

• PMI and cash plan healthcare access with Bupa
• Subsidised counselling and coaching with Self Space
• Cycle to Work scheme with options from Evans or the Green Commute Initiative
• Employee Assistance Programme (EAP) for 24/7 confidential support
• Mental Health First Aiders across the business for support and signposting

• 25 days annual leave with option to carry over up to 5 days
• 1 company-wide day off per quarter
• Impact hours: Up to 2 days additional paid leave per year for volunteering
• Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.
• Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant
• All offices are dog-friendly
• Ability to work abroad for 4 weeks per year in UK tax treaty countries

• 18 weeks of paid parental leave for full-time regular employees
• IVF leave, shared parental leave, and paid emergency parent/carer leave

• Budgets for conferences, learning subscriptions, and more
• Mentorship and programmes to upskill employees

• Life Insurance (financial compensation of 3x your salary)
• Pension matching up to 6% of qualifying earnings

• Employees enjoy free shipping on their Depop sales within the UK.
• Special milestones are celebrated with gifts and rewards!

Job Summary

As Nordics Major Account Manager you will be managing assigned territory consisting of existing customers and prospects, be responsible for driving up-sell and cross-sell initiatives within existing customers and win new logo prospects. You will also collaborate with sales development, pre-sales technical support and executive resources throughout sales campaigns, with the goal of turning as many opportunities into closed-won deals as possible.

What you will do

• Prospecting Accounts – Prospect for new business across multiple functional areas within the company, including leveraging leads provided by marketing, and maintain the appropriate pipeline coverage.
• Building Relationships – Gain a deep understanding of the customer’s processes and problems. Ensure the right questions are being asked and answered. Bring unique value to every interaction. Develop relationships with multiple buying personas within the prospect account.
• Articulating Value – Connect prospect’s business objectives (both functional and corporate) with DigiCert solutions. Deploy a customer-centric approach in understanding how DigiCert can do so.
• Driving Sales Execution – Lead enterprise agreements to close being proactive in all aspects of opportunity development. Prepare accurate forecast, building a funnel to cover bookings target, documenting activities in Salesforce and performing other tasks necessary to drive revenue and communicate activities to sales management.
• Closing Opportunities – Develop and actively manage interactions within the customer buying cycle using standard processes. Handle different kinds of sales scenarios and negotiate in a manner that drives towards close. Gain buy-in from multiple stakeholders.
• Effective Account Coordination – Use a disciplined approach to effectively and efficiently involve pre-sales and post-sales support. Leverage industry expertise as needed.
• Demonstrating DigiCert Proficiency – Be proficient with a working knowledge and understanding across all DigiCert products and solutions.
• Territory: Nordics

What you will have

• Professional proficiency in Swedish or Norwegian or English
• 5+ years of quota-carrying sales experience at software/technology/cybersecurity company (strongly preferred)
• Track record of qualifying and closing consultative/service-led sales, particularly multi-year and subscription-based services
• Exceptional ability to create and foster relationships across enterprise C-suite executives and build consensus among the buying team
• Exceptional time and people management skills to marshal resources and advance opportunities
• Well-versed in the data-analytics industry and strong knowledge of competitor products and capabilities
• Experience of sales methodologies such as MEDDIC or MEDDPICC would be an advantage
• Bachelor’s degree or equivalent work experience

Benefits

• Uncapped Commission
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting-edge platform empowers companies to create personalized, data-driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment.

Named as one of the UK’s ‘Great Places To Work’ for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further.

We’re seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We’re looking for CSMs who are dedicated to delivering the best experience to our EMEA customers.

This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment.

Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions.

How you will make a difference:

• Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo’s fastest-growing segment, our Small and Medium Businesses (Klaviyo’s largest and fastest growing customer segment).
• Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades.
• Devise customized success plans based on customers’ goals and challenges, holding customers accountable for driving action.
• Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion.
• Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
• Keep customers up to date on product releases and new features.
• Share feedback with Product/Engineering to enhance customer engagement.
• Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.

Who you are:

• 1-2+ years of experience working with SMB accounts with a track record for building and nurturing relationships with multiple stakeholders in an account
• An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics.
• Familiarity with Marketing Automation technologies.
• A proven track record of advising customers or executing marketing strategies.
• Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders.
• Experience explaining how to achieve key goals using software with end users.
• A track record of creative problem-solving for customers and end users.
• Comfortable discussing and supporting commercial conversations.
• Thrives in a collaborative environment.
• Excellent organizational and project management skills.
• Excellent communication skills via phone, video conference, and email.
• Curious and eager to learn.
• Adaptable to change and comfortable working in a fast-paced environment.
• Experience with G-Suite, Gainsight, Salesforce, or similar tools.
• Bonus if fluent in Spanish, French, or German.

Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting-edge platform empowers companies to create personalized, data-driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment.

Named as one of the UK’s ‘Great Places To Work’ for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further.

We’re seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We’re looking for CSMs who are dedicated to delivering the best experience to our EMEA customers.

This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment.

Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions.

How you will make a difference:

• Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo’s fastest-growing segment, our Small and Medium Businesses (Klaviyo’s largest and fastest growing customer segment).
• Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades.
• Devise customized success plans based on customers’ goals and challenges, holding customers accountable for driving action.
• Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion.
• Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
• Keep customers up to date on product releases and new features.
• Share feedback with Product/Engineering to enhance customer engagement.
• Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.

Who you are:

• 7+ years of experience working with SMB accounts with a track record for building and nurturing relationships with multiple stakeholders in an account
• An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics.
• Familiarity with Marketing Automation technologies.
• A proven track record of advising customers or executing marketing strategies.
• Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders.
• Experience explaining how to achieve key goals using software with end users.
• A track record of creative problem-solving for customers and end users.
• Comfortable discussing and supporting commercial conversations.
• Thrives in a collaborative environment.
• Excellent organizational and project management skills.
• Excellent communication skills via phone, video conference, and email.
• Curious and eager to learn.
• Adaptable to change and comfortable working in a fast-paced environment.
• Experience with G-Suite, Gainsight, Salesforce, or similar tools.
• Bonus if fluent in Spanish, French, or German.

Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting-edge platform empowers companies to create personalized, data-driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment.

Named as one of the UK’s ‘Great Places To Work’ for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further.

We’re seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We’re looking for CSMs who are dedicated to delivering the best experience to our EMEA customers.

This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment.

Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions.

How you will make a difference:

• Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades.
• Devise customized success plans based on customers’ goals and challenges, holding customers accountable for driving action.
• Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion.
• Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
• Keep customers up to date on product releases and new features.
• Share feedback with Product/Engineering to enhance customer engagement.
• Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.

Who you are:

• 1-2+ years of customer success or account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
• An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics.
• Familiarity with Marketing Automation technologies.
• A proven track record of advising customers or executing marketing strategies.
• Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders.
• Experience explaining how to achieve key goals using software with end users.
• A track record of creative problem-solving for customers and end users.
• Comfortable discussing and supporting commercial conversations.
• Thrives in a collaborative environment.
• Excellent organizational and project management skills.
• Excellent communication skills via phone, video conference, and email.
• Curious and eager to learn.
• Adaptable to change and comfortable working in a fast-paced environment.
• Experience with G-Suite, Gainsight, Salesforce, or similar tools.
• Fluent in French (written and spoken)

About the role

Your role will never be the same day to day -there will be fast turnarounds and new initiatives to add your personal touch to and you will gain exposure to every aspect of the People function; working with recruitment, HR partners, policy leads, and reward teams. You will be solution focused, ready to get involved and adapt as the business grows and matures. You will be based in our London HQ office, where you will be required to work in the office 3-days a week.

Reporting to the People Services Team Lead, you will be responsible for:

• Own our people data; you will maintain our HR systems ensuring we have accurate information at our fingertips
• Support on new projects and initiatives to elevate our processes
• Review current processes and implement changes – always challenging the status quo to provide a world-class people function.
• Support our HR Advisory team with Employee Relations cases, advising our managers on people issues.
• Provide HR administration support and advice to employees and managers
• Explain policies and processes in a clear manner, ensuring compliance in all areas

What we are looking for:

• Experience in a similar position within a similar industry
• Employee relations experience
• Collaborator, someone who excels working with different departments and at all levels
• A curious, learning mindset with a proactive focus on process improvement opportunities to make things better or simpler for the business and our people
• Highly confidential and accurate in performing all essential duties
• Exceptional customer service skills
• Knowledge of Workday HCM

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed

DATA ANALYST

ABOUT US

Every day, we push beyond expectations to help millions of people save money, at a time when it’s never mattered more. Through MoneySuperMarket, MoneySavingExpert, Quidco and our B2B partnerships we supply products to more than 24 million unique monthly visitors, helping UK households to save billions of pounds a year. Can you tell this is something we’re exceptionally proud of!

Creative, collaborative, ambitious – it’s hard work. But what makes it worth it? Leaving work knowing we’ve made a difference to our customers, users, and to each other.

Put our distinct brands together with our dedicated colleagues and you’ve got a workplace with lots of personality. We’re open-minded, diverse, and love our differences. Everyone plays a part, and comes together to work hard, go beyond, and make sure everyone feels they belong.

About the role

The Data Analytics team plays an essential role in helping the business achieve its goals and are actively involved in identifying unique areas where data can add more value to our customers. We use machine learning, data-driven experimentation, and analytics techniques with a tech stack involving Google Cloud Platform (GCP), GitHub, DBT and Tableau to gain insight into user behaviour, and optimise marketing and user experience.

Far more than number crunchers, MoneySuperMarket data analysts influence the direction of the company through actionable data-driven insight. The data analyst will work with the rest of the team to find opportunities for personalisation, monitor performance of experiments, develop and track critical metrics, and automate manual processes.

WHAT WE’RE LOOKING FOR ;

In this hands-on role, you will apply your communications, technical and problem-solving skills to:

• Work pro-actively within the data analytics team to deliver high impact projects that will:
• Empower people across the business to make data-driven decisions by building self-serve reports and recommendations.
• Deliver actionable insights across MoneySuperMarket, MoneySavingExperts and QuidCo brands.
• Build relationships with stakeholders and ensure your work is communicated across the business.
• Present findings and recommendations tailored to the relevant audience.
• Troubleshoot and optimise existing data sources.
• Work together with Data Engineers to productionise valuable output from your projects to commonly used data tables.
• Support and be supported by other data analysts, data scientists and data engineers through knowledge sharing and upskilling.

SKILLS REQUIRED ;

• Previous professional experience in Data Analytics.
• Experience with BI reporting tools such as Tableau or powerBI.
• Experience with app analytics tools such as Google Analytics.
• A good working knowledge of SQL.
• Experience with code development tools such as GitHub and DBT.
• Experience in managing stakeholder work requests.
• Comfortable manipulating and analysing complex, high-volume, high-dimensionality data from varying sources and formats.
• Be detail oriented and adept in resolving bugs in SQL code and data cross checks.
• Adept at data visualisation.
• Be able to communicate complex quantitative analysis in a clear, precise, and actionable manner to senior management.

WHAT CAN WE OFFER YOU?

• Data Analysts can work with one of the largest customer databases in Europe, holding records for over 24 million unique customers.
• You will learn and grow your capabilities by working with the latest technology and services, in particular the Google Cloud Platform.
• Working on a multi-functional team, you will learn and grow your capabilities in areas such as statistics, data storytelling, web, and mobile app technologies and machine learning.
• Training, sharing knowledge, and best practice are integral to our team ethos. In addition to formal training courses, every individual receives an annual allowance to spend on personal development.

What rewards are on offer

• Up to 30 holidays + bank holidays
• Pension up to 6% employer contribution
• Bonus scheme
• Enhanced shared parental leave – 6 months paid for both parents
• Digital Doctor on demand
• Work from anywhere scheme – 2 weeks per year
• Financial coaching
• Mental health platform access

How we’ll invest in you

We’re invested in your development. Expect mentorship, training, and opportunities to expand your skill set, including access to your own individual LinkedIn Learning license with access to over 16,000 courses.

Interview process

There will be an initial screening call with a member of the Talent Acquisition team to run through the role and your experience. This should be around 15 minutes long. There will be two interview stages to follow which consist of;

60 minute Teams interview which includes an intro to the role, a basic SQL test and a small case study. 30 mins interview, which will cover both competency and behavioural questions.

At MONY Group, we believe in the strength of diversity and see inclusion as a strategic advantage. Our values guide us in creating a workplace where fairness and equity is a reality for all. We’re committed to minimising systemic bias and creating a level playing field for all candidates.

Contact us for reasonable accommodations in the application process, no need to disclose your disability or condition, just specify your needs. Unsure what to ask for? We can guide you through available accommodations.

We understand that job adverts only say so much and you’re likely to have a lot of questions. If you’d like to know more before applying such as more on hybrid working, salary, our parental leave policy etc, please just let us know, and we’ll be happy to help. You can contact the recruiter for this role, Kim at kim.richards@monygroup.com

We believe that success isn’t solely defined by ticking boxes on a skills checklist. We encourage your application, so we can discover your skills and experience that will help you succeed in this role.

London based role – Hybrid from HQ Office*

We are seeking an experienced Programme Manager with a strong background in delivering change and transformation programmes within a People function. Ideally you will have experience of working with applications such as ServiceNow or Workday. The ideal candidate will possess in-depth knowledge and experience of People-related processes and operations, with a track record of successfully delivering change to drive & improve the overall employee experience.

Responsibilities:

• To deliver programmes of work for the People function – covering all aspects of programme management, e.g. defining scope, documenting plans, defining programme structure and roles and responsibilities, defining clear goals, establishing costs and benefits, risks, issues understood etc.
• To represent the People Operations team on cross-functional projects, and act as the SME for input, challenge and change management aspects
• Collate an overall Change Roadmap for the People Function. Collaborate with key stakeholders across the function and with colleagues in Technology to map out key deliverables across the period and to understand interdependencies, resource requirements, costs and gaps
• Identify opportunities to drive efficiencies across the People function – to improve processes, enhance the employee experience and to drive cost efficiencies
• Identify opportunities to streamline People processes through the effective use of Workday and other People technologies.
• To ensure change management and training impacts are fully understood and managed
• Continuous improvement cycle through a focus on benefits delivery & lessons learned to enhance future programmes of work
• To act as a coach/mentor to develop change/ programme management skills within the team

Qualifications/ Expertise:

• Extensive experience of successfully delivering change programmes within a People function
• Experience of delivering global People transformation projects
• Strong stakeholder management and communication/ influencing skills
• An strong understanding of project disciplines
• An eye for detail and a willingness to listen, challenge (where required) and collaborate across the team
• A strong understanding of People-related processes and best practices, with a focus on how technology can support and enhance these
• A knowledge of Workday & ServiceNow would be preferable

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

Our Account Management team owns and manages our restaurant relationships. As Deliveroo continues to grow, we become a major revenue channel for restaurants – aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our account managers are a passionate, dynamic group of team players that work well together and cross functionally with other departments…and of course, they’re fun, personable, and great at building relationships!

Benefits & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.