Description

Key Responsibilities

• Opening, closing and archiving files
• Drafting forms for write off
• Completing ad hoc tasks such as chasing information
• Completing urgent tasks including scanning, copying etc.
• Collating information for lodging at court
• Processing invoices
• Monitoring email inboxes

Skills, Knowledge & Expertise

• Minimum 3 Standard Grades 1-4 or equivalent including English and Maths
• An ability to organise and prioritise tasks
• An ability to use own initiative
• An ability to work under pressure
• A team player
• An ability to maintain attention to detail when dealing with repetitive tasks
• Good Literacy and IT skills
• Ability to work to deadlines
• Good understanding of Excel and other Microsoft Office packages
• Excellent listening and verbal communication skills

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

#INDUKI

About Keoghs

Kennedys is recruiting for Trainee File Administrators to support our Motor and Casualty teams across our Birmingham, Sheffield and Manchester offices.

Team

You will be joining a specialist team with a focus on file management to support the wider Liability Defence Division with meeting client SLAs (Service Level Agreements) and KPIs, and carrying out a variety of tasks. Our Liability Defence division is acclaimed for their specialist work in defendant insurance liability claims including: personal injury matters, employer liability and motor liability involving road traffic accidents working with a range of clients.

Key Responsibilities

• Undertake the administrative duties on files
• Completing MI
• Drafting routine court documents
• Ensure the security and confidentiality of clients documentation
• Open, close and archive files
• Follow the firm’s quality procedures

Required Experience

• Previous experience in a customer facing role
• Administrative experience in a legal environment is desirable
• Proficient with MS Office systems
• Good communication skills, both written and verbal
• *To be considered for this role you will need to have studied at GCSE level with grades between A* – C, 9 – 4 or equivalent.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

• where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

Kennedys is seeking an experienced Litigation Executive to join our growing Disease team. Due to significant organic growth within this practice area we are looking for an experienced candidate to join the team in our Sheffield, Manchester or Leeds offices. This is a fantastic chance to become part of a dynamic and forward-thinking team that is dedicated to providing top-tier legal services. As a member of our Disease team, you will play a crucial role in managing a diverse and high-quality caseload, working on complex and high-profile cases that will challenge and develop your legal expertise. Our team is known for its collaborative approach and commitment to delivering innovative solutions to our clients.

Team

Our national practice services personal injury claims from seven office locations across the UK. We act on complex and high-profile cases, led by experienced Partners recognised as market leaders in this sector. We are often instructed on UK cases requiring cross-border quantum investigations via our international offices.

We avoid unnecessary lawyering and are focused on working in partnership with our clients and delivering modern solutions, including our in-house R&D capability and award-winning product suite of technological and process innovations.

Clients

• Insurers
• Corporates
• TPA’s
• Brokers

Cases

• Asbestos
• Noise-Induced Hearing Loss (NIHL)
• Hand-Arm Vibration Syndrome (HAVS)
• Employer’s Liability/Public Liability (EL/PL

Required experience

• 2+ years’ experience of defendant personal injury claims gained within a law firm.*
• Track record of capably handling a caseload of fast-track and DCP claims
• Experience of client contact

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

• where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

Description

Key Responsibilities

• Being accountable for the operational performance of a team, with targets aligned to;
• Individual handler productivity

• Robust control of internal billing procedures
• Authority based technical supervision of MOJ & OIC files
• Assisting with the overall strategic approach on these claims and liaising with the Technical lead
• Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis
• Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning
• Maximising the personal development of team members, identifying training needs and creation of succession planning
• Providing an ‘environment’ where team members feel motivated and deliver excellence
• Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators
• Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.
• Providing recommendations on adapting strategies in line with the above to improve our technical offering within the market and to ensure we stay market leading
• Managing team members according to the firm’s policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.
• Effectively deal with complaints through agreed handling processes.

Skills, Knowledge and Expertise

• Has an understanding and previous management experience of the insurance industry ideally credit hire knowledge
• A track record of high performance in KPI driven environments
• Ability to produce and interpret performance reports of the team and its individual members
• Excellent listening and verbal communication skills
• Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc
• Ability to influence others
• Ability to remain calm under pressure
• Ability to take constructive feedback and set personal goals for continuous improvement
• Ability to remain fair and objective at all times

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

About Keoghs

Description

Key Responsibilities

• Building relationships with Keoghs clients.
• Assessing and advising on liability and quantum.
• Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate.
• Dealing with disclosure.
• Proofing witnesses and preparing detailed witness statements.
• Marshalling expert evidence.
• Working with the wider team to ensure a seamless delivery of services to Keoghs clients.
• To ensure compliance with the SRA Standards & Regulations and relevant Service Standards.

Skills, Knowledge and Expertise

• Proven experience of handling litigated EL and PL cases with a value of up to £25,000.
• Good communication skills and a willingness to work as part of a team.
• Strong IT skills and experience of working with a case management system.
• An ability to prioritise workload.
• Excellent attention to detail.
• A willingness to change and adapt in order to deliver the best results for our clients.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

About Keoghs

Description

• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Hybrid working – (Working only 1 day in the office)
• Simply Health Care Cash Plan
• Pension Contribution based 5% Employee / 3% Employer

Key Accountabilities

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy for approval by Team Leader.
• Legal research
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately completing management information processes (MI)
• Processing bills
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

• Drafting defences
• Completing direction questionnaires
• Dealing with disclosure and exchange of evidence
• Completing pre-trial checklists
• Instructing Counsel
• Drafting CPR Part 18 questions
• Drafting CPR Part 35 questions
• Drafting Counter schedules

Experience, Skills and Qualifications

• Experience of litigation and handling Credit Hire files with evidence of managing own case load
• Education – at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

• Experience of handling PI claims

Benefits

• Davies Incentive Programme
• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

About Keoghs

Description

Key Responsibilities

• Considering concepts and merits of primary and secondary liability in employer and public liability claims.
• Handling cases, which are specific to public authority functions, such as highway claims.
• Handling matters in accordance with client SLA’s.
• Initial report/review and setting strategy for the management of the claim.
• Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports).
• Dealing with Disclosure.
• Conducting investigations.
• Conducting CMC’s and applications.
• Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage.
• Instructing Counsel/investigators/medical and other experts
• Drafting questions to medical experts.
• Costs Schedules
• Dealing with routine correspondence & reviewing matters throughout.
• Drafting in general.
• Research.
• Counter Schedule.
• Pre-Trial reports.
• Attending Conferences and Trial with Counsel.
• Preparing/checking Trial Bundles.
• CRU appeal.
• To ensure compliance with the SRA Standards & Regulations.

Skills, Knowledge and Expertise

• Experience of handling a caseload of EL/PL files.
• Previous litigation experience.
• Meeting targets.
• Positive, confident and enthusiasticGood advocacy skills.
• Excellent listening, verbal and written communication skills.
• Good client care skills and evidence of working to client guidelines on a non-delegated basis.
• Ability to prioritise work, keep to deadlines and work under pressure.
• High level of analytical skills.
• Ability to make decisions and delegate effectively.
• Ability to anticipate problems and identify solutions.
• Ability to maintain concentration and pay attention to detail.
• Driven to achieve.
• Excellent IT Skills.
• Ability to work within the Keoghs Shared Behaviour framework.
• The ability to demonstrate resilience and self-control.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

About Keoghs

Description

Key Responsibilities

• Working with the Lead Lawyer to manage a caseload of complex injury claims including high value multi-track claims.
• Communicating with insurer clients, dealing with their queries and updating them as the matter progresses.
• Forensic analysis of voluminous quantum evidence, preparing chronologies, identifying anomalies and other relevant information across various sources and categories of evidence.
• Using your existing knowledge personal injury to identify relevant issues within medical records in order to instruct medical experts, drawing key issues to their attention.
• Critical analysis of sources of liability evidence and identifying any gaps.
• Drafting concise technical advice on all aspects of claim handling to include advice on indemnity, liability, quantum and causation issues and claims resolution for strategy discussion with the Partner.
• Proactively identifying next steps required on matter, discussing those aspects with the Partner and taking action as agreed.
• Interviewing witnesses and drafting statements.
• Liaising with parties involved in claims including the insured, insurer, witnesses etc.
• Drafting pleadings and applications.
• Instructing counsel.
• Delivery of agreed performance targets and quality standards.
• Delegate assigned tasks for a Paralegal and be fully engaged in their development in terms of technical ability and achievement of objectives.
• Maintaining case managements systems with up to date management information for clients.
• To ensure compliance with the SRA Standards & Regulations

Skills, Knowledge and Expertise

• Experience of liability and quantum essential.
• Experience of personal injury in casualty claims preferred.
• Critical thinking and quantum analysis experience required.
• Good telephone advocacy skills.
• Positive, confident and enthusiastic.
• Excellent listening, verbal and written communication skills including the ability to compose professional written communications.
• Good advocacy skills.
• Excellent inter-personal and client care skills.
• Understanding of case law and litigation practice and process, and Court Practice Rules.
• Ability to plan and prioritise workloads, keep to deadlines and work under pressure.
• Excellent analytical skills and attention to detail.
• Ability to weigh facts, apply the law and make decisions.
• Ability to anticipate problems and identify solutions.
• Driven to achieve to take development opportunities when they arise with a positive attitude.
• Calm under pressure with the ability to re-prioritise and delegate effectively when required.
• Confidence to take initiative to innovate and adapt to changing situations.
• Confidence to seek advice and guidance when dealing with new tasks.
• Ability to follow instruction and with attention to detail and to give clear instruction, direction and guidance to more junior members of the team.
• Ability to recognise when sensitivity and tact are required.
• Ability to effectively work within a team.
• Proficient IT skills (Word, Excel and Office).
• Good standard of education – 5 GCSE’s grade C/5 or equivalent including maths and English.

• Team Commitment – Values others perspective
• Resilience – Demonstrates self-control
• Passion for Growth and Improvement – Systematically improves performance
• Embracing Change – Responds positively to change

• Client Care: Works to add value for the client
• Decision Making
• Negotiation, Influence and Persuasion
• Commercial Insight: Considers and understands commercial implications

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

About Keoghs

Description

Key Responsibilities

• Building relationships with Keoghs clients.
• Assessing and advising on liability and quantum.
• Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate.
• Dealing with disclosure.
• Proofing witnesses and preparing detailed witness statements.
• Marshalling expert evidence.
• Working with the wider team to ensure a seamless delivery of services to Keoghs clients.
• To ensure compliance with the SRA Standards & Regulations and relevant Service Standards.

Skills, Knowledge and Expertise

• Proven experience of handling litigated EL and PL cases with a value of up to £25,000.
• Good communication skills and a willingness to work as part of a team.
• Strong IT skills and experience of working with a case management system.
• An ability to prioritise workload.
• Excellent attention to detail.
• A willingness to change and adapt in order to deliver the best results for our clients.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

About Keoghs

Description

Key Responsibilities

• Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• Ensuring that all team members have appropriate objectives and are supported to ensure they at least deliver those objectives.
• Hold team meetings at least monthly to cascade information, gather feedback and improve engagement
• Meet at least monthly with each team member to discuss performance and ensure appropriate support and development
• Provide specific client briefs, updates and implement Keoghs policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Manage client finances, controlling team costs, to ensure that work is delivered profitably and that cash flow is maximised. Monitor and ensure that bill approval, client account balances, 10 week WIP and other financial measures are kept within target.
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the IRF Process and notifying the relevant CAM.
• To work in conjunction with Supervisors to ensure the delivery of a quality product to clients which is in accordance with Keoghs best practices and at least meets client or internal KPI’s.
• Deliver personal caseload to required Keoghs standards and to the fulfilment of personal targets.
• Deliver supervision to a required Keoghs standards and to the fulfilment of personal targets.
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the Solicitors Code of Conduct

Skills, Knowledge and Expertise

• Strong knowledge of all stages of the litigated claims handling process for Casualty claims
• To have a financial authority handling a litigated caseload unsupervised
• People orientated with a desire to help others as well as an ability to manage performance where required
• Highly developed knowledge of processes, systems and procedures
• Excellent analytical and problem solving skills
• Excellent organisation and communication skills
• Able to initiate and maintain business relationships
• Shows commercial awareness in understanding the market and industry
• Proficient in MS Office (word and excel in particular) and experience of using a Case Management system.

• Demonstrate prior experience of;
• Successfully leading a team to deliver on outcomes in insurance/legal sector
• Successfully supervising a litigated caseload and developing individuals
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

About Keoghs