national services & agencies – Job Paddy

Business Manager – Restart

Maximus — Wed, 22 Jan 2025 00:00:00 +0000

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

This post is responsible for the management, performance, motivation and direction of employees; ensuring they meet and exceed all performance targets, quality and compliance standards are achieved and employer vacancies are filled with participants meeting their requirements.

To motivate, direct and manage a team of Employment Advisors to meet and exceed their performance targets (contractual and financial) within the compliance, quality and health & safety standards required.
To ensure there is a succession plan for each direct report, and that the team has sufficiently skilled and experienced resource to meet its targets.
To ensure that all direct reports have a learning and development plan, are coached and supported to achieve their individual targets, and have the efficiency and motivation to exceed expectations.
Conduct quality audits by observation of team members over the phone or by video call and dip sampling into caseload data.
Responsible for health and safety of team members.
Responsible for ensuring team members’ productivity and activity is aligned to referral flows and coordinating activity in line with contract profiles, ensuring that correct resource is assigned.
To forecast and plan accurately, providing an annual business plan, monthly forecasts, weekly figures and statistics and provide reports and feedback to Operations Manager relating to contractual performance as required

Salary Range:

Non-London based applicants £31,800 to £37,200

London based applicants £34,900 to £41,000

Minimum of two year of experience in welfare to work, employment or recruitment industry.
Line Management experience of a team of staff.
Demonstrable experience of being an effective leader, driving staff to achieve recruitment targets.
Strong understanding of Welfare to Work and DWP Programmes.
Strong understanding of the Commissioner and relationship building
Ability to produce detailed Management Information reports and analyse trends.
Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
Able to plan and organise people and carry out effective resource and succession planning.
Able to prioritise and problem solve with minimal support; work in a flexible manner; being visionary, promoting improvements and sharing best practice that supports business efficiency.
Qualified to at least Level 3 Diploma, or equivalent experience. Minimum 5 GCSEs (or equivalent) at grade C or above including English Language and Maths.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Administrator

Maximus — Wed, 22 Jan 2025 00:00:00 +0000

Description & Requirements

This role is based in Cambridgeshire, so you do need to live locally as you will be in the office 2 days a week in St Ives. You also need to drive and have your own transport.

Be part of something great

To provide support and assist in supporting clients with their queries, including answering the telephone, opening the post and responding to emails.

Triage clients onto the right service weight management programme
Providing the link between people accessing the services and the lovely BeeZee Bodies team members.
Input client data on out client referral system.
General administrative tasks to help the office and our services run efficiently and smoothly.
Liaise with stakeholders by phone and email.
Book venues for our BeeZee Families programmes.
Organise and allocate volunteers to relevant programmes, including working with HR to ensure all volunteers undergo appropriate DBS checks.
Assist in distribution of Parent Mail and other client-facing communications as required.
Help maintain and update relevant databases to ensure accurate and comprehensive information on external services and relevant stakeholders.
Help us achieve our contract aims and KPIs

Qualifications & Experience

Intellectually robust with a good standard of education at GCSE level or equivalent.
Experience of working in a health-related environment or good understanding of the issue around maintaining a healthy lifestyle.
Using data entry systems and entering data accurately and in line with confidentiality principles.
Experience of working in direct contact with the general public in a work-related environment.
Experience of answering calls in a work-related environment, taking enquiries and presenting the organisation in a professional manner.
Excellent verbal and written communications skills including active listening with people from a wide variety of backgrounds
Adept in technology and IT literate especially working knowledge of
Microsoft Office and a good level of numeracy with the ability to analyse basic data.
Excellent organisational skills to manage and prioritise workload, anticipate needs and work on own initiative or as part of a team.
Excellent time management and ability to plan and allocate your tasks to meet the workload.
Excellent attention to detail to ensure accurate data entry of sensitive information

Must be a ‘people-person’ and be good at building relationships
Excellent telephone manner
Organised and good at multi-tasking
Problem solver and quick learner
Team player
A great attitude
Calm under pressure
Ability to prioritise
Excellent computer skills including Microsoft Office and database management
Attention to detail and ability to maintain clear electronic records while following reporting processes
Ability to work independently and as part of a team
An interest in health and wellbeing

EEO Statement

Business Manager – Restart

Maximus — Wed, 22 Jan 2025 00:00:00 +0000

Description & Requirements

Be part of something great

We are delighted to be able offer a number of employment opportunities for those who want to work within a fast paced environment and make a difference to peoples lives through assisting unemployed individuals back into relevant and sustainable employment.
This post is responsible for the management, performance, motivation and direction of employees; ensuring they meet and exceed all performance targets, quality and compliance standards are achieved and employer vacancies are filled with participants meeting their requirements.

Salary range:

Non-London £31,800 to £37,200

To motivate, direct and manage a team of Employment Advisors to meet and exceed their performance targets (contractual and financial) within the compliance, quality and health & safety standards required.
To ensure there is a succession plan for each direct report, and that the team has sufficiently skilled and experienced resource to meet its targets.
To ensure that all direct reports have a learning and development plan, are coached and supported to achieve their individual targets, and have the efficiency and motivation to exceed expectations.
Conduct quality audits by observation of team members over the phone or by video call and dip sampling into caseload data.
Responsible for health and safety of team members.
Responsible for ensuring team members’ productivity and activity is aligned to referral flows and co-ordinating activity in line with contract profiles, ensuring that correct resource is assigned.
To forecast and plan accurately, providing an annual business plan, monthly forecasts, weekly figures and statistics and provide reports and feedback to Operations Manager relating to contractual performance as required

Minimum of two year of experience in welfare to work, employment or recruitment industry.
Line Management experience of a team of staff.
Demonstrable experience of being an effective leader, driving staff to achieve recruitment targets.
Strong understanding of Welfare to Work and DWP Programmes.
Strong understanding of the Commissioner and relationship building
Ability to produce detailed Management Information reports and analyse trends.
Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
Able to plan and organise people and carry out effective resource and succession planning.
Able to prioritise and problem solve with minimal support; work in a flexible manner; being visionary, promoting improvements and sharing best practice that supports business efficiency.
Qualified to at least Level 3 Diploma, or equivalent experience. Minimum 5 GCSEs (or equivalent) at grade C or above including English Language and Maths.

EEO Statement

Disclosure Support (deputy to Disclosure Manager, Economic Crime)

Metropolitan Police — Wed, 22 Jan 2025 00:00:00 +0000

Job Title: Disclosure Support (deputy to Disclosure Manager, Economic Crime)

Salary: The starting salary is £38,926, which includes allowances totalling £2,928.

The salary is broken down as £35,998 basic salary, which will increase annually until you reach the top of the scale £38,523 Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Barking, Lewisham, Putney

The Role:

The MPS Economic Crime Command is part of Central Specialist Crime and specialises in the investigation of Fraud and Money Laundering offences and the conduct of Financial Investigations. They have conduct of complex, high value and public interest criminal and civil investigations often overseen by the Serious Fraud Division of the CPS. These investigations require a high level of disclosure input to comply with the AG guidelines and CPIA. This role requires the applicant to assist and support investigation teams throughout all strands of Economic Crime with financial and fraud investigation disclosure management and advice regarding the completion of schedules, liaison with partner agencies and third parties and the recording of decision making under the guidance of a disclosure manager. You will have a good understanding and proven experience in procedures and processes of CPIA. You may will be required to assist in the management of a number of Agency staff.

We welcome applications from people who have never worked within Specialist Crime before and from people who do not possess all of the desirable criteria.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post.

How to apply

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 23:55 on 5th of February 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence from the 10th February 2025.

Following application review, successful candidates will be invited to interview. Interview dates will commence from 17th February 2025.

Essential Skills

An excellent knowledge and understanding of the Criminal Procedure & Investigations Act 1996, current Code of Practice, Attorney General Guidelines on Disclosure, and the Code to the Crown Prosecutors. This is required to ensure officers are advised appropriately by the role holder.
Proven ability in understanding the creation of MG6 series documents with sufficiency of detail to be examined by professional partners (CPS / Barristers – Prosecution & Defence). This is required to ensure the role holder can appropriately advise officers on MG6 series creation, and to quality assure schedules as required, to assist with ensuring effective progression of the case.
Effective communication skills, being able to communicate at all levels clearly and accurately. The role holder will be required to demonstrate their communication skills in 1-2-1 situations and group meetings – with different ranks/grades – in relation to discussing specific cases, case workload and intervening in potential discontinuance cases.
Excellent organisational skills, which enables them to prioritise their workload to fulfil tasks to a consistently high standard within challenging timescales. The role holder will need to review (often complex) cases in a timely manner and ensure a high-quality service to officers, and balance this with servicing other pressing matters – including the requirement for focused intervention with potential discontinuances (related to disclosure) in order to help maintain the prosecution.
An inquisitive and thinking mind-set. It will be necessary for the role holder to utilise this when reviewing cases to provide the best advice input in relation to Disclosure Strategy, Early Investigative Advice, and other disclosure related matters.
Must be willing to travel to all hubs (Hendon, Barking, Lewisham and Putney) as work requires.

Explosive Enclosure Magazine Manager (MM)

Defence Science and Technology Laboratory — Tue, 21 Jan 2025 00:00:00 +0000

Details

Reference number

387695

Salary

£37,769 – £43,815

Dependent of knowledge and experience

Job grade

Senior Executive Officer

Dstl Level 5

Contract type

Permanent

Business area

DSTL – Counter Terrorism & Security Division – Energetics Enclosure

Type of role

Other

Working pattern

Flexible working, Full-time, Part-time, Compressed hours

Number of jobs available

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ

About the job

Job summary

Are you looking for your next role in Energetics Explosives?

You will bring experience of Ordnance Munitions and Explosives, safe working practices and management. We’ll provide you the opportunity to grow in an inclusive environment and provide on-going support as you take pride in undertaking a new role for you, and for Dstl.

Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.

Job description

Based on site, Dstl has an exciting role as a Explosives Magazine Manager.

You will be responsible for the day-to-day safe and secure management of OME within the Energetics Enclosure (EE) (and other locations) through the receipt, storage, issue, transport, use and disposal of energetic materials. You will provide technical knowledge to resolve issues and be accountable for procedural compliance.

Safety at Dstl

You must appreciate and be responsible for the health and safety of yourself and others;
You will pro-actively support the development of safe working practices, champion their use with others, and promote the welfare of self and others;
You will share best practice and report any unsafe practices to support and enable a learning culture. You are empowered to stop work where you feel it is unsafe.

Please see below a full job description within the attached candidate pack.

Person specification

We looking for someone who has:

Experience of managing an energetics storage facility with an in depth knowledge of explosive management, including storage, accounting, transport and disposal.
Proven track record of identifying issues with the environment, equipment and processes involved in the through life management of OME.
Ability to identify, rectify and implement procedural change.
Ability to produce and maintain accurate records.

Please see below a full job description within the attached candidate pack.

Important Information

Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.

This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.

If you are a current Dstl employee you must ensure your line manager is aware of your application and the potential situation regarding release dates, if successful and a start date is not agreed it could result in the job offer being withdrawn.

Behaviours

We’ll assess you against these behaviours during the selection process:

Managing a Quality Service
Making Effective Decisions
Communicating and Influencing
Changing and Improving
Leadership

Benefits

Benefits

Dstl’s full range of great benefits can be found in the information pack which includes:

Financial: An excellent pension scheme starting from 26% employer contribution (find out more here). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working: Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Pension “Alongside your salary Defence Science and Technology Laboratory contributes a minimum of £10,197 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.”

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.

Sifting will take place on 13th February 2025 with interviews to be arranged the 28th February 2025, interviews will be held at Dstl Porton Down

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

This job is not open to candidates who hold a dual nationality.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

Dstl Recruitment Team

Email :

dstlrecruitment@dstl.gov.uk

Recruitment team

Email :

dstlrecruitment@dstl.gov.uk

Further information

Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.

Customer Service Advisor- Nights – Migrant Help

Maximus — Tue, 21 Jan 2025 00:00:00 +0000

Description & Requirements

Be part of something great

We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most.

As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.

Key Contacts & Relationships:

Internal

Customer Service Advisors

Team Leaders

Operations Managers

Wider Connect Colleagues

External

Service Users

Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
Identify and address safeguarding concerns promptly and effectively.
Meet customer service standards and performance goals.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
Deliver information services across multiple channels (telephone, online, email, and live chat).
Resolve service user issues proactively, calmly, and professionally.
Offer guidance, tailored recommendations, and signposting to Service Users.
Follow established processes and adjust to evolving procedures.
Manage confidential information with strict adherence to data protection standards.
Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

Experience performing under pressure and handling demanding situations whilst staying calm and patient.

Experience maintaining high levels of accuracy and attention to detail in all tasks.
Experience collaborating with diverse teams to achieve common goals.
Ability to solve complex problems and deliver solutions in a timely manner.
Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
Ability to resolve conflict, ensuring a positive outcome.
Ability to work independently, demonstrating initiative and good decision-making skills.
Strong written English skills to accurately input and record service user information.

Desirable

Experience working with service users with additional needs and adapting to unique requirements.
Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
Ability to listen and engage with service users, understanding their needs and replying appropriately.
Ability to show empathy towards other’s experiences and emotions.
Clear, effective and engaging communication skills with service users.
A positive approach to fostering an encouraging environment for colleagues and service users.
Proficient using a variety of digital software applications, and openness to learning new technologies.
Ability to prioritise time and tasks to meet deadlines and achieve objectives.
An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
Ability to adapt to changing environments and needs, being flexible and resilient in situations.
Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Paralegal

Metropolitan Police — Tue, 21 Jan 2025 00:00:00 +0000

Job Title: Paralegal

Salary: The starting salary is £35,643, which includes allowances totalling £2,928.

The salary is broken down as £32,715 basic salary, which will increase annually until you reach the top of the scale £37,200. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Holborn

Are you the right candidate to join our team?

With varied and interesting cases, life is busy and fast-paced for Paralegals at the Met. In this vital role, you’ll be at the heart of our respected in-house legal service, where you’ll have the chance to handle cases right from start to finish, many of which are high profile and generate media interest. If you thrive on challenges and can represent the Met in court, read on to discover a rewarding specialist role.

The Directorate of Legal Services (DLS) provides in-house legal services for the Met. Our paralegals provide high level legal support to lawyers whilst also conducting their own cases. As a paralegal you may be supporting the in-house lawyer teams in defending the Commissioner against a wide range of claims – everything from civil actions to employment tribunals; or working on inquests and public inquiries. You’ll help to prepare cases and carry out investigations, conduct research, gather evidence, interview witnesses and attend conferences and hearings. Our paralegals are case holders in a variety of areas which can include Disclosure, Safeguarding through protective measures and civil orders. You’ll handle each one from start to finish, investigating, instructing Counsel, giving advice and making decisions. As the face of the Met at court hearings and tribunals, you’ll do all you can to ensure cases are resolved fairly and professionally. Rest assured that you’ll have support and guidance from our expert Lawyers.

To join us, you’ll need an interest in the law. You will be representing the Met in court, so a familiarity with court procedures will help but is not a requirement. We are also looking for applicants to have the ability to deal with people at all levels, using strong communication skills and it is essential that you are well organised and able to meet strict deadlines. If you can bring this expertise plus good analytical and investigatory skills, we can offer you a role with a high level of job satisfaction.

This permanent post is offered on a full-time basis however we are committed to creating an inclusive working environment so welcome and encourage applications from candidates who have a flexible working pattern, provided they meet the business needs of DLS in line with the Met’s Smarter Working policies.

Whilst our roles can be demanding and require work which needs to be delivered quickly, sometimes at short notice, we will work to ensure that people are able to achieve the right balance.

DLS’ main offices are based in Holborn; however, staff will regularly travel to other locations and courts across London. This post benefits from hybrid working in line with the Met Hybrid Working Policy (to work from the office at least three days a week with flexibility for the rest of the time, subject to operational requirements).

How to apply

The following competencies will be tested against:

Level 2

We deliver, support, and inspire
Take ownership
We are collaborative
We analyse critically
We are emotionally aware

Completed applications must be submitted by 23:55 on the 9th of February 2025.

Following application review, successful candidates will be invited to interview at Holborn Police Station. Interview dates will commence 10th of March 2025.

Essential For The Role, e.g. qualifications, licenses, languages, training

You must be proficient in Excel, Word, and Outlook and will be required to learn proficiently the DLS in house databases.
Ability to prioritise and work to tight deadlines, at times under pressure, giving attention to detail and ensuring accuracy is maintained.
Communication skills – to be able to take on board instructions quickly and to display accuracy in written work and when presenting to senior leaders or groups.
Problem solving – ability to analyse information and provide solutions, often at a fast pace.
Personal responsibility – work as part of a team and to use own initiative, and to adapt to changes as the role develops, always ensuring flexibility within the team/role.

[Samsung Fire & Marine Insurance Europe] Underwriting Assistant

KOTRA — Mon, 20 Jan 2025 00:00:00 +0000

KOTRA London provides recruitment services to companies based in the UK and South Korea. As part of its services, we place job advertisements on behalf of our clients, review applications, and provide application details to our clients.

Our client Samsung Fire & Marine Insurance Europe is recruiting an Underwriting Assistant to join their business in the UK.

[Main Purpose and objective of the role]

To assist the Underwriting team in efficiently processing of insurance applications and policies, ensuring accuracy and compliance with regulatory requirements, and to facilitate the arrangement of suitable insurance policies tailored to client needs.

[Key responsibilities]

Build and maintain strong, ongoing relationships with clients, brokers, agents, and other business partners.
Collaborate with underwriters to support portfolio development and enhance technical underwriting knowledge.
Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
Process and update existing policies and claims to reflect changes in beneficiaries, coverage amounts, or insurance types.
Accurately process and record new insurance policies.
Review and verify data on insurance applications and policies.
Examine communications from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
Correspond with insured, broker or agent to obtain information or inform them account status or changes.
Transcribe data to worksheets and enter data into in-house systems for use in preparing documents and adjusting accounts.
Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
Calculate premiums, refunds, commissions, adjustments and new reserve requirements.
Liaise with internal departments ensuring requests for information and guidance are handled effectively.
Gathering information from clients to assess their insurance needs and risk profile.
Foreseeing clients’ insurance needs such as policy renewals.
Collect premiums and manage account processing to ensure accurate and timely financial transactions. Key responsibilities
Arranging specialised types of insurance cover, preparing reports for insurance underwriters and surveyors.
Advising clients on risk management and helping to devise new ways to mitigate risks, for example, by adding security measures to commercial properties.
Advising clients whether and when they need to make a claim on their policies.
Perform general administrative tasks to support daily operations and maintain organisational efficiency.
Undertake any additional tasks or responsibilities as reasonably assigned by the company to meet evolving business needs.

[Qualifications]

Bachelor’s degree or equivalent in insurance, business, economics, or a related field (preferred).
Chartered Insurance Institute (CII) qualifications (advantageous but not essential).

[Skills & Experience]

Prior experience or knowledge of the insurance industry (preferred but not essential)
Exceptional communication and interpersonal skills
Strong analytical and numerical abilities
Good organisational skills with ability to work to deadlines Business networking skills
Competent IT skills, including proficiency in Microsoft Office (advanced Excel skills preferred)

[Key Competencies]

High level of accuracy and attention to detail
Strong customer service focus
Proactive and able to work within a team environment
Good business sense
Reliability and excellent time management
Maintains a high level of confidentiality

[Recruitment]

Full time (contract worker 12 months, renewal possible after contract expiration)
Working hours : Mon-Fri, 8AM-5PM (1hr Lunch Break)
Holiday : 28 days (including bank holiday)
Pay : Negotiable (Depending on Experience)
Insurance : Provision of health insurance in accordance with local labor laws
Recruitment Process :

– 1st: Document review (Written review of submitted documents such as resume, self-introduction letter, and certificate)

– 2nd: Interview (comprehensive evaluation of skills required for job performance through interview and foreign language evaluation)

※ Interview candidates will be notified individually only to those who pass the document screening

Job Type: Full-time

Pay: £27,000.00-£28,000.00 per year

Benefits:

Private medical insurance

Schedule:

Monday to Friday

Language:

Korean (preferred)
English (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Application deadline: 07/02/2025

Senior MetLaw Officer

Metropolitan Police — Mon, 20 Jan 2025 00:00:00 +0000

Job Title: Senior MetLaw Officer

Salary: The starting salary is £38,926, which includes allowances totalling £2,928.

The salary is broken down as £35,998 basic salary, which will increase annually until you reach the top of the scale £38,523. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Holborn

The Directorate of Legal Services is the largest in-house police legal team in the country providing a range of legal advice and support to the whole of the Met and National Police Chief Council (NPCC). We undertake a vast range of work from civil litigation and commercial to operational policing and family disclosure advice.

The Business Services Team is made up of around 26 people who collectively have responsibility for providing business support to the rest of the Directorate of Legal Services delivering a range of services including finance, staffing, professional standards, business continuity, administration, and business support. It is the operational backbone of this large, and growing, in-house legal team.

The post-holder will be a member of the MetLaw team of around 10 people who manage all aspects of the National Legal Services Framework (NLSF) contracts as well as the Emergency Boarding Up contract, dealing with MetLaw queries, processing and dealing with invoices for NLSF firms, Counsel and in-house DLS cases and case holders.

Whilst the team are based in Holborn the post benefits from hybrid working in line with the Met Hybrid Working Policy (to work from the office at least three days a week with flexibility for the rest of the time).

This is a managerial role within a finance team – responsibilities will include:

To be a point of contact for all enquiries from MPS staff, members of the public and external contractors relating to payments made on DLS cases and outsourced MPS Legal Work. This includes monitoring multiple team mailboxes and incoming post/emails.
Deal with and problem solve queries from clients, contractors, counsel, SLT, in-house lawyers and MOPAC.
To scrutinise and certify high volumes of complex invoices from both external contractors and in house staff, ensuring compliance with contractual requirements, identifying any inconsistencies, and taking the appropriate corrective action.
Process PSOP forms, enter and maintain new customers and suppliers on PSOP and run searches if queries arise.
Process payment remittances, ensuring customers and case holders are swiftly notified of payments being made.
Process and credit any DLS payments coming into the MPS as well as processing any refunds to external sources.
Process payment requests from external contractors in relation to outsourced work.
Process and deal with any queries relating to BACS payments for the DLS Family Disclosure Team
Ensuring prompt payments are made and liaising with SSCL to discuss and solve any issues that arise during the process.
Run reconciliation reports against cost centre and subjective codes, ensuring payments have been made against the correct budgets.
Produce and update monthly forecasts, ensuring that DLS comply with the budgets for high profile cases.
Run monthly and End of Year accruals and reports.
Produce and analyse specific detailed reports for MOPAC, SLT, Accountants, Insurers, and other high-level clients.
Run ad-hoc reports for management as well as for FOIA requests that DLS receive.
Responsible for overseeing the DLS Imprest account and cashbook, ensuring the figures balance on a weekly and monthly basis, dealing with any inconsistencies or queries that arise.
Responsibility for the Band E work allocation and monitoring.
Shared line management for Band E’s within the team.
Deputise for the MetLaw Manager as required.
Assisting the Band C when required as well as the Band E’s when necessary.

How to apply

Completed applications must be submitted by 23:55 on the 7th of February 2025.

Following application review, successful candidates will be invited to interview. Interview dates will commence the 10th of March 2025.

This role requires:

A good understanding of and strong commitment to professional customer service
As this is mainly an IT based role, you must be proficient in Excel, Word, and Outlook and will be required to learn proficiently the DLS in house databases.
Ability to prioritise and work to tight deadlines, at times under pressure, with excellent attention to detail and ensuring accuracy is maintained.
Flexibility to ensure you assist other team members when necessary and to deputise for Band C MetLaw Managers when required.
Communication skills – to be able to take on board instructions quickly and to display accuracy in both written and spreadsheet related work.
An excellent telephone manner
Problem solving – ability to analyse information and provide solutions, at times providing a quick response.
Personal responsibility – work as part of a team and to use own initiative, and to adapt to changes as the role develops, always ensuring flexibility within the team/role.

Desirable Criteria:

Good working knowledge of Microsoft Office packages and familiarity with MPS databases.
Knowledge of PSOP and Microsoft Excel.

[KEB Hana Bank] Loan Review Officer (Korean Speaking)

KOTRA — Sat, 18 Jan 2025 00:00:00 +0000

Our client KEB Hana Bank London is recruiting an Loan Review Officer to join their business in the UK.

Occupational category : Loan Review Officer

Personnel : One

Foreign language skills

– English: Fluent English

– Korean: language proficiency at the native level

Main work: (100 characters or more)

* Responsibility

– Perform an independent monitoring and assessment of the lending and investment function on the branches/subsidiaries in EMEA and India

– The Credit review process involves conducting periodic internal and external audits of the credit risk processes

* Role

1. Assess the quality of loans and securities existing portfolio of the branches/subsidiaries

2. Provide current information regarding portfolio risk to branch (subsidiary) management and the head office on a timely basis

3. Identify problem credits and place them under additional scrutiny

4. Assess compliance with banking laws, regulatory rulings, regulatory guidelines and safe and sound banking practice

5. Act as an information source concerning emerging trends in the portfolio and the branch’s lending areas

6. Provide the information needed to develop policies, procedures and checklist that will become operational procedure

7. Assess loan policy exceptions, non-compliance with procedures and documentation exceptions

Skills, experience, and aptitude we are looking for:

– More than two years working experience in Loan review Part or of Banking Sector

– Any certificate related to the Loan Review and Credit Analysis

– Strong written and verbal communication skills

– The person who speaks Korean Would be preferred

Right to work: You must have the right to work in the UK

Address : L13, 110 Bishopsgate, London, EC2N 4AY United Kingdom

Annual Salary : Negotiable

Recruitment : Full-time / renewal possible after contract expiration

Working hours : 7 hours/ 5 days

Schedule : Monday to Friday / Overtime /

Holiday : 20 days plus UK public holidays

Benefits : Private medical insurance to be provided to permanent employees

Accommodation and airfare : Not applicable

Recruitment period: 2025-JAN-20 ~ 2025-JAN-31

Recruitment due date: The work start date can be adjusted after consultation with job seekers

•How to proceed

•1st: Document review (Written review of submitted documents such as resume, self-introduction letter, and certificate)

•2nd: Interview (comprehensive evaluation of skills required for job performance through interview and foreign language evaluation)

※ Interview candidates will be notified individually only to those who pass the document screening

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Private medical insurance

Schedule:

Monday to Friday

Language:

Korean (required)
English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Application deadline: 31/01/2025